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January 2024 by Demetri Sintsirmas
Fitworks is as unprofessional as a gym organization can be. Fitworks closed its downtown location with 3 days notice -- in between Christmas and New Years no less -- and is now making members come to one of its other locations in person in order to cancel memberships. Members were not given an opportunity to cancel their memberships amidst this closure and we were not sent any notice of this closure outside of a paper-notice being taped to the entrance door. Worse yet, Fitworks is also continuing to bill members for the month, despite closing its doors with virtually no notice of closure. Look for another gym option.
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November 2023 by Shannon Provance
The staff here is so amazing! Always so helpful and welcoming they've all made me feel like part of the fireworks family. At the front desk there is always at least one smiling face there to greet you. Bella and Syd are super professional and just super great young ladies. Michael is always the person to ask when you need advice or assistance the entire staff in my opinion is great ? and I'm very happy to be apart of this gym
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November 2023 by Sheen Ford
Bella & Sydney are great front desk personalities. I get a lot of value from this gym, and really enjoy the direction that it is going. Specially there is lot of new equipment as well as the transition to a 24 hour self scan. These are two of the things I am happiest about.
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November 2023 by James Kauffman
Overall the staff is very friendly! Shouts out to Bella, Michael, Oronde and the team over there! The protein shakes are amazing (peanut butter cup is my favorite) and the outdoor turf space is great for training. Highly recommend this gym!
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November 2023 by Tony Eros
I can't say enough about the outstanding service I've received from Bella at Fitworks Gym. Bella's welcoming smile and friendly demeanor at the front desk make every visit to the gym a great experience.She's incredibly knowledgeable about the gym's facilities and services, always willing to assist and answer any questions. Bella's enthusiasm for fitness is contagious, and she truly goes the extra mile to ensure members have everything they need for a successful workout.I highly recommend Fitworks Gym, and Bella, in particular, for their exceptional customer service and commitment to helping you reach your fitness goals. Thank you, Bella, for making every gym visit enjoyable and motivating!Keep up the fantastic work! ??
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November 2023 by Kevin Dolan
Ive been a member of Fitworks for over a decade and cannot speak more highly of the Rocky River location.This location is extremely well run and has all the equipment one would need to get in a great workout.The manager, Michael Anderson, and his team are great.Bella McConkey, the person who runs the front desk, is always there with a smile and a kind word to greet you and will handle any problems or questions that come up.Whether you're just beginning your fitness journey or have been active for years, this is a great place to be a member.I highly recommend you come in and check it out for yourself.
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November 2023 by Sugeiry Quinn
Been a member of Fitworks for a few years now and honestly Bella proves to be knowledgeable, fast paced and shows she enjoys her position by always being friendly and making sure issues with class schedules get addressed. Too many employees come and go as expected but she’s been around for quite some time and things wouldn’t be the same without her.
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November 2023 by Klaudio Merizaj
Fitworks is my favorite gym to workout at, everybody is so nice and easy to talk to. Bella greets everyone coming in and leaving and Michael does a great job helping out anybody who needs it. Great gym to start your fitness journey ??
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November 2023 by Heath Butzer
I have been going to the Rocky River Fitworks for about 3 years now and it has made a positive impact on my fitness. My workout demands alot of space and the facility is the only one in Cleveland that fits my needs without joining a pricey Crossfit gym. But being stuck in the facility with Michael and Bella is absolutely a pleasure. Michael is on top of equipment upkeep and has given me a few pointers on some exercises that have become a staple in my routine. Bella always brightens my day with her own style of professional customer care. She has guided me through some administrative tasks, nutritional shakes and fitness testing. The girl that runs the classes is also awesome at her job and has helped me zero in on a few things that tweeked my workouts( didn't catch her name.) A-1 operation when other gyms have fallen into loser status during these times. Oh..and the temperature is always adjusted perfect!Winner Winner Chicken Dinner!Heath Butzer
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October 2023 by Yannick Ciaccio
Got overcharged $1000 for some private training that I did not want. Got a first refund quickly but still waiting for the full refund after 6 weeks.
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October 2023 by Guy Fawkes
Bella made the best protein shake I have ever had. She is a wizard with the blender.
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October 2023 by John Wittine
Michael and his team saved my butt today! I lost my cell phone in the gym, it fell between one of the free weight benchs and I totally forgot I was over there earlier. They watched the security footage, followed my movements, and helped jog my memory. Huge save as I was leaving for a week vacation that day and needed my phone. It is great when people go above and beyond to help others out! Really shows the difference between this team and other gyms.
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October 2023 by Denise D.
Recently signed up for a one year contract, because I tried out the gym within the past year and did not recall any issues. Fast forward and the front desk area was pristine! However, the cardio equipment seemed to be a hodgepodge of outdated, disgusting, machines with squeaky belts . Not to mention, sweat stains , dust and hair covering the top of the panels. The gym floor was even worse . The women’s locker room—- never again will I step foot in there. If you wish to offer me a free membership, I will be more than happy to clean your facility, in the evening hours!
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August 2023 by Jillian L
The actual gym is okay, but their terms/policies are outrageous.As far as the contract, the only gym that's worse about nickel and diming you is Planet Fitness. For instance, this is how my cancellation process went:1. December 6 - I called the front desk during normal business hours, the phone wasn't answered. I left a voicemail with my name and phone number.2. December 8 - I continued to call the front desk a few times between 10:00am and 3:00pm, there wasn't any answer. My call was never returned from two days before.3. December 9 - The phone was answered upon another call the next day, but I was told I'd have to come in-person to quit.4. December 12 - I went in-person and was finally able to cancel. I was told my last payment date would be December 19 given the notice plus my payment cycle.5. January 27 - I was charged a $105.85 "administrative fee." This is what I have a major issue with. I was already charged $107.89 on September 21 when I signed up in the first place. Why am I being forced to pay an administrative fee a month after I cancelled my membership?When I went in to ask about this and ask for a refund, I was refused. The staff member told me that the fee occurs once a year, regardless if you cancelled before the end of that one-year term. When I asked to speak to a manager, I was told they were on vacation for two weeks. Apparently there is only one manager. I was told I would receive a call-back when they returned. No one called me and I let it go because I could sense it was a losing battled. This entire scenario was absolutely outrageous.6. February 15 - I was charged $71.92 for no reason. When I called the front desk, the staff member Alex answered and was very helpful. They did refund me and said it was an accident. However, if I hadn't caught the error I doubt they would've done anything.So, I wouldn't recommend this gym at all if you don't want to be charged left and right. Here are my detailed pros and cons:Cons:- The cleanliness is not up to standards.- The paper towel dispensers, hand sanitizer machines, and cleaning spray bottles are often empty at peak times.- The liquid cleaning solution in the bottles appear to be watered down (although I can't be sure).- I noticed people are allowed to talk on their phone/have loud conversations, even in the studios.- The women's sauna doesn't appear to be wiped down or cleaned underneath the benches.- As mentioned above, the policies are unfair and the sales people who sign you up for memberships omit a lot of pertinent information.Pros:- I never had to wait more than a few minutes for a machine to be available.- Even at peak times, I didn't find the gym to be overcrowded.- Each staff I've interacted with has been pleasant and friendly.- Many of the machines are new/updated. The different options for cardio, strength, and stretching was ideal.- The Cardio Theater is awesome and I liked the variety of the movie selection.- The group classes I attended were great.- The club manager (Michael) was professional and courteous towards me.Overall, if money isn't an issue for you and you're okay with subpar cleanliness (considering most gyms aren't as clean as they should be), you'll be fine. If you don't want to go broke trying to pay obscene fees and/or are bothered by lack of cleaning, I'd pass on getting a membership.
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July 2023 by Connor O'Meara
Update 7/12: Not sure what changed since leaving this review. But it is actually comfortable inside now. Fitworks tried to reach out once after I left the original review but they called while I was unavailable at work. If the gym is going to stay at this temp from here on out I have no more complaints about the gym. I'm bumping it up to 4 stars.It was a nice gym in the winter months. But as soon as it got warm out the gym has been very unpleasant to workout in. It's so warm inside. For what I'm paying a month you would think they would keep it cool inside. I filled out their form on the website complaining about it and so did my girlfriend but no one got back to us.A recent review also complained about the same thing and Fitworks responded saying they replaced the sensors or thermostats and it should be cooler inside. Well that's a lie as I haven't noticed any difference.But they sure do keep it nice and cool for themselves at the front desk.
