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December 2023 by Deborah Ann
This is why we shop online. It's LOUD. There's a salvation army bell ringer at each door. The music is cranked up. All of the registers are beeping. There's stuff piled in the aisles you can't see where you're going. Then, the checkout process takes forever. The cashiers seem trained to hold onto your stuff after ringing it up and make you to wait while they ask a bunch of extra questions. Do you want to donate? Do you want to save your perks? Do you want me to bag this? Meanwhile, I'm trying to swipe my credit card, while the credit card machine makes error messages and banshee noises. No wonder Amazon is so popular.
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December 2023 by JA D
Bad customer service in the bakery. Lady screams “I can’t hear you!” on the phone and then hangs up. Could be the same woman who works in Starbucks sometimes and angrily threw my friend’s drink into the sink when we asked her to make it again a long time ago.
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November 2023 by Carol Blevins
Ill first start off by saying I love Giant Eagle, I feel like their produce is always top notch. BUT THIS ROCKY RIVER GIANT EAGLE IS LIT! It really has class to it , I try to go once a month when I'm in the area! Good Job guys- the store is clean and the employees are always super helpful, especially right in the front ?
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November 2023 by mike sheard
at self-checkout - Falsely accused me of stealing, sent me to a cashier, she got nasty, told me I needed a giant eagle card to shop there & that she was doing a 'store courtesy' selling me food.
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November 2023 by Mike Zak
Awesome employees. Great place to shop. THANK you everyone for your service
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September 2023 by Juan Diaz
Excellent, very organized, clean and the cashiers are very attentive.
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July 2023 by Scott Huff
Went to seafood counter at 7:48, lady w mask behind counter was cleaning the counter. No one in line. Asked her if she could simply get me a pound of shrimp. Said I would have to wait while she was cleaning. Said she was leaving in a couple minutes and I can come back and get it. No worries, I left and bought my shrimp somewhere else. Easy to forget that customers drive revenue. Keep cleaning while customers can’t get food and they will go somewhere else. Not going back, lots of other places to go.
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July 2023 by David LuBrant
When I went to get a cake, somebody coughed on the cake. And then when I asked to get a different one because I don't want to have Somebody's mucus on a cake. When I asked for a new one, so they gave me a bad attitude. it just were in my whole experience Thanks for that, i'd never want to go back.
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July 2023 by Doreen Westry
I really like this store it’s always clean shelves are always stocked and the staff are very helpful and friendly.
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June 2023 by Saaid Mansour
Great Pharmacy! David is super helpful and will make sure you have everything you need.
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May 2023 by Kristen Cole
Worst sushi I have ever had at giant eagle, and they were making it when I bought it. W.117th and macedonia giant eagles have amazingly prepared sushi, so I know what to expect. I am aware it's a grocery, but it was basically inedible. Bummer.
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April 2023 by Analeah Williams
I really do love this one!Great selection of baby items compared to other locations. Feels “homey”GREAT sushiCooked food likes great tooStarbucks, that’s rarely busy, of course a winCafe is clean and cozyYou walk in to the smell of fresh produce and fragrant flowers!For parents of really little ones, it’s nice to be able to shop, eat, coffee, and sit down all in one place!I love it
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April 2023 by Philip “Flip” Lewis
Just did a flashfood and beer pickup. Service from front end was great. Didn't wander the store, but looks like it might be worth it. Only issue was the build your own 6 pack boxes were nowhere to be found, but the staff were quick to rectify the problem. Pretty good beer selection at reasonable prices
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March 2023 by Harvey Y.
This is my favorite supermarket of all time. I'm especially impressed with the dairy section. The overnight employees must work extremely hard to keep it fully stocked at all times. The store manager Jay is the nicest guy I've ever met there. I shop here 3 or 4 times each week.
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March 2023 by Jack B.
All the casher talking too much s*** about other cowoker and custom er
