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November 2023 by Tony Morris
Tried booking 3 massages from out of state for a holiday treat for my mother and sisters. Your online process to book appointments is terrible and very nonfunctional. Went somewhere else in the RR area and paid 30% more EACH. Great job. Should be called "Heads of Stone".
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August 2023 by Bob Hendershot
One star only because the front office / lobby staff were so friendly and professional.The deep tissue massage was absolutely terrible!*I paid for a one hr. massage that was more likely to be 45 minutes.*The masseuse literally burped out loud and the smell was horrific while massaging me.*She stopped mid massage to go check her phone.*At one point while she was stretching me out, I swear I heard and felt her doze off.This is only my experience after one visit and one individual masseuse, maybe their other staff is better than what I got.
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August 2023 by Pavel Chukhin
Had a facial with Megan. Amazing service, friendly stuff and nice facility. Will definitely come back.
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August 2023 by Dylan Rodriguez
I booked a birthday hour long prenatal massage with two of the featured massage "add ons".The staff called prior to the massage and asked about firmness and notes about the massage before hand which she clearly didn't read before the massage. Overall, She had a pretty poor experience. The massage therapist did not look clean or professional. The massage lasted about 45min tops and did not add additional time for the "Add ons".Pro*The facility was clean, online booking was easy (but misleading with the additional add on features) and the front desk staff was attentive and friendly.Con*The massage was poor, She either didn't know how to conduct a paternal massage or was too afraid too even though my wife was verbal about wanting more pressure throughout the massage. She only massage one side instead of asking my wife to flip so she had both side's worked on. We've had plenty of other local massages during her pregnancy that were phenomenal so i'd suggest going somewhere else if you have special requests or special massage needs.
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August 2023 by Becca Boodan
Disappointed. My massage therapist was described to me when I booked as "one of the deeper pressure therapists" she barely had any pressure and missed alot of key areas. Really disappointedbecause my shoulder is still aching and honestly hurts more than when I came in. Requesting a refund.
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July 2023 by Courtney Nuosci
I had my first massage at Hand & Stone this weekend - it was average. I felt like the masseur, Kim, was a bit spazzy / rushed - the relaxing touch wasn’t there. It was a bit aggressive. Also, every time she had to do something, either something fell to the floor or she was running around and out of breath which made me feel stressed for her. This definitely took away from the experience.I also didn’t appreciate how “salesy” the front desk receptionist was. From the moment I walked in, she tried to upsell me on upgrades. When I was waiting for the masseur, she came over to me and tried to sell me again on an upgrade. Upon checkout, she tried to get me in enroll in their monthly massage program. I came to get a massage and relax and these experiences took away some of the relaxation.
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June 2023 by Andrea Ford
My experience at Hand And Stone was awesome. Matt was great!! It was my first full body massage every. The massage was excellent and the conversation was lovely.
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April 2023 by Daleia Woods
What an AMAZING experience! I have never been to a spa before and I’m very glad that I chose Hand & Stone for my first time! The over all experience left me speechless! The staff were so nice and friendly! The masseuse and aesthetician were so informative as they told me what was happening next before continuing on with the services. At the end of it all I was left feeling as if I were floating and I couldn’t stop smiling. I will definitely be booking another appointment soon!
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April 2023 by cherie brello
I had the best facial with Megan today that I have ever had in my life! She was absolutely amazing. I will be back!!
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March 2023 by Melissa Price
ZERO STARS!!! Deeply Disappointed!!!The massages were subpar. My massage therapist talked through the whole massage and didn't do the whole body. My husband stated he felt his therapist didn't want to touch him because she was so light. That would have been duly noted but not a big deal.This was our first time there and thought we were getting the introductory price. We were told at checkout that because we used the couple's room we couldn't get the deal so we said "whatever, it's valentine's day' and paid full price.On our way home we receive a call from the receptionist 'Kylee' stating our card didn't charge. We saw it approve and asked if we were good before we left so we were both a little confused... not a problem. Before we had a chance to respond she proceeded to go on a rant about us stiffing the place, not tipping and it not coming out her check because she's going to charge the card on file regardless.I told her she was being rude and she keeps talking over us and going on about how she's 'been there and done that' and she was just calling to let us know she's going to get the payment regardless. we disconnected the phone call as she continued to be rude and we decided to just call the manager in the morning. she blew both our phones up and left a rude message on my phone banning us from the premises and accusing us of trying to walk out on paying.(Usually we go to Soothe around the corner so if your looking for a great massage... GO THERE!!!)
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February 2023 by Melissa P.
The massages were subpar. This was our first time there and thought we were getting the introductory price. We were told at checkout that because we used the couple's room we couldn't get the deal.On our way home we receive a call from the receptionist 'Kylee' stating our card didn't charge. We saw it approve and asked if we were good before we left so we were both a little confused... not a problem. Before we had a chance to respond she proceeded to go on a rant about us stiffing the place, not tipping and it not coming out her check because she's going to charge the card on file regardless.I told her she was being rude and she keeps talking over us and going on about how she's 'been there and done that' and she was just calling to let us know she's going to get the payment regardless. we disconnected the phone call as she continued to be rude and we decided to just call the manager in the morning. she blew both our phones up and left a rude message on my phone banning us from the premises and accusing us of trying to walk out on paying.
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February 2023 by Samantha Busser
WONDERFUL therapists and estheticians to help with all of your muscle pains and skin care concerns! The desk staff are all very friendly and helpful ☺️
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January 2023 by Denise Seiber
I'd like to give this no stars!!! The absolute WORST massage(if thats what u want to call it) I've ever had. I'll never go here, again. My husband had one, also and he said it was terrible.
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January 2023 by Brittany L.
Absolutely horrible front desk staff. Called in to apologize for missing an appointment and to reschedule. I did NOT ask for my money back nor did I ask this it be comped. After speaking for about 15 seconds, the receptionist, Skyla, (and it is ALWAYS someone new), rattles off on how I have inconvenienced the therapist and proceeded to list the three appointments I have missed since PRE COVID and that they tried to call and text me multiple times and she knows the texts have gone through due to "two checks" showing up on the "system" . Yes, I was a loyal customer throughout COVID and I always tip well. I kept asked young Skyla to please allow me time to finish my sentence and she interrupted, stating I was raising my voice ( I was not) and that we were going to have a "civilized discussion." I was simply trying to tell her that they did not have the current contact information for me. I told her I did not appreciate her inferring I was not being civilized. She then stated she was not going to be talked to that way. We had been on the phone about 2 minutes by this time, my appointment has still not been rebooked and I have already been insulted. She hangs up on me when I ask to please be reminded of her name. I call back and she then refuses to provide a name of her manager or a phone number. I eventually get the name of a manager "Elizabeth". Skyla repeatedly called me unhinged and rude - a customer who has had zero issues with staff or masseuses for almost 3 years. I will never be going back.
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January 2023 by Rae Anne Alu
I had a phenomenal facial with Megan. The staff was very attentive and friendly. The atmosphere was serene and relaxing. I highly recommend Hand & Stone.
