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August 2025 by Mitzi
Always pleasant greeting from clerks and quick service. Easy for me to park and get in store as I used rollator.
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August 2025 by Mandey Crawford
I had a Verizon return I brought the box in with the return label & the clerk told me he couldn’t scan it & I had to print a new label and there was nothing else he could do for me. Verizon had told me the UPS store handled everything. Sad this was such a poor experience
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July 2025 by missy
male with long hair and nose piercings, not wearing employment attire.
Made rude and attempt, and condescending comments.
If a manager was there, it would’ve gone differently.
Won’t return to that location, I’ll travel a little further, for boundary respect.
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July 2025 by Alicia Pearson
I drive out of my way to come to this store because the staff is friendly and knowledgeable and shipping is always easy.
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August 2024 by Anonymous
Customer Service agent was professional and mist helpful.
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July 2024 by Sophie
One of the guys working there was so rude for no reason, we had a question about what we do with the new machines there and the guy just rolled his eyes at us and had a nasty tone and then didn’t even tell us what to do. It’s too much to explain but i dont wanna come here again..
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June 2024 by Matthew Navarra
Jake and Heath provided thoughtful and friendly service despite how busy they were at the time. They made sure that I left with the art prints that I needed hassle free. Thanks guys!
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June 2024 by mad Ring
Great service
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June 2024 by Sy Johnson
This store is an absolute nightmare to deal with the manager on site is rude and super unwilling to help you resolve issues. They also don’t follow corporate ups policies leading to very difficult issues between them and corporate. Also the manager on site claimed he was told by corporate not to release my package and when I called to confirm they said he never called. So he’s a liar also. Be wary.
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June 2024 by Madelyn Liston
All staff have been speedy and knowledgeable. Manager is very professional and helpful (shorter guy) with my small business needs. NEVER go to the Lakewood store when this one is down the road and has people who know what they are doing.
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May 2024 by Emily B
Every time I have a great experience! Love this location.
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May 2024 by Raul Schwartzman
I feel the need to write after seeing some negative reviews. My wife and I have been going to this store for 10 years. All, absolutely all the staff is fantastic: super professional, attentive, helpful. I wish many offices work the way these people do.
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March 2024 by Linda McCafferty
Quick, friendly service.
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March 2024 by Sophia Butt
The staff is incredibly unfriendly - particularly the woman with the short hair. Never once have I ever been greeted or even made eye contact with. They don’t even ask what you need when you get to the front - just silence. I haven’t seen the short hair girl in a long time so I figured she left because she seemed so unhappy ugh her job but alas, she is still here with the same crumby attitude. I try to do all my Amazon returns on one day so I hit up Whole Foods and UPS on Detroit at the same time. Wow, is that night and day on how you are treated. I watched her be rude to the woman in front of me and then sure enough, she had the same attitude with me. I can’t believe she got hired in the first place. Customer service is NOT the job for her. Hoping I never have to run into her again.
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March 2024 by William Brink
As a small business owner in Rocky River, I am at the River UPS store 3-4 times a week, sometimes dropping off 8-10 packages. Jake and the staff are always welcoming, fast and efficient.I recently was trying to get an idea as to how to ship an oversized package from Florida. Jake took his time and came up with a number of options for me. Of course, his store was not going to make anything off of it.That's called customer service!Thanks Guys!
