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December 2023 by Donna Bowman
They do NOT even deserve a one!!! They have screwed up my meds and blame it on my insurance company. Don't give me all of my prescriptions. The last thing they gave me two months of expired medicine and one was tampered with. I had to call corporate to even get through to them. Due to our insurance company we have to go with a CVS so I switched. I WILL NEVER STEP FOOT BACK IN ST. CLAIRSVILLE CVS AGAIN!!!
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November 2023 by Tamera Rohl
I’ve had multiple issues with CVS pharmacy and not having prescriptions filled in a timely manner timely manner being within a day. Had our child go to the emergency room at 6 am and waited until 5 o’clock to go pick up the prescription and the prescription still wasn’t ready. And was told that they were sorry they were four pages behind. Finally changed our pharmacy to Kroger’s. Kroger’s called three times to have our prescriptions changed over from CVS and Cvs didn’t give them the prescription, but they did put on his file that he no longer uses them and voided, the prescriptions and the refills.Now we have to wait until Monday to call his doctor and for his doctor to provide new Scripps to Kroger pharmacy. CVS pharmacy is an absolute joke and if I could give zero stars, I definitely would.
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November 2023 by April Childers
Dealing with this pharmacy has been an absolute nightmare and they prove to be incompetent at even the most basic tasks. Every experience with this location is downright infuriating.
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November 2023 by Fred Metcalf
Do not go to this pharmacy ! Absolutely terrible service !
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November 2023 by Ronald Prince
Cvs received my prescription on 10- 10-23 went to pick it up today 10-11 at 4:30 they didn't have it ready said it would be 30 min. It's know wonder their reviews are all 1s
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October 2023 by Matthew House
I had a prescription called in Friday afternoon. Didn't find out until it was too late that they keep bankers. The pharmacy closes at 6 Friday and doesn't open again until Monday. That's not very convenient and could possibly be a serious problem depending on the medication.
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June 2023 by Brooke Josephic
FOR YOUR OWN HEALTH AND SAFETY DO NOT GO TO THIS PHARMACY!We had an unexpected family emergency and had to transfer my husbands prescription from Cincinnati. I called this CVS the Friday before, explained our situation and asked if we could forward his script there. No problems.Come Monday, I call around noon to make sure the prescription was sent over successfully. They said they received it and it would be ready after lunch. So we drive 2 hours to get here just for them to tell us they won’t fill it because they didn’t even have enough for their regular patients. When I tried asking why they didn’t tell us this on Friday or when I called 2 hours ago, they said we didn’t call the pharmacy. When I SHOWED them that I called, they basically shrugged saying “I don’t know what to tell you”.I asked to speak with the pharmacist (Katie) who wouldn’t look up from the table or even acknowledge me. Completely unprofessional and unapologetic.We ended up having to sit in a parking lot across the street for 4 hours attempting to sort this out while my husband began withdrawing. Thank god Kroger’s helped us sort out this whole mess.Absolutely terrifying that we nearly had to go to the hospital today because CVS does not care about their patients health enough to give us a simple call saying they didn’t have his medication in stock.
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May 2023 by Katherine B.
Inattentive staff allowed me to pay $120 for a medication instead of calling insurance for a price override, which insurance company tells me is protocol. Wasted almost $100.
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April 2023 by Lisa Gallagher
Relatively new store but it is dirty, just like the old store!
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March 2023 by Bill Smith
I made an online appointment to have my special needs step daughter get a covid test and was scheduled for Saturday at 11:45 am. I got email and text confirmation of the appointment.When they arrived on time for the test the pharmacy was closed and the sole employee in the store said no one decided to show up for work.TERRIBLE CUSTOMER SERVICE!It is difficult enough for someone not limited by disabilities to go through this but for a special needs person just to make the trip is difficult. I will never give CVS another penny of my money
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March 2023 by Heath Sholtis
I needed to talk to a person and was on hold for over 20 minutes before giving up. When my mother-in-law went to pick up my prescription, the pharmacy didn’t even have it because it went to a “central provider” and would be an hour or two before they received it in their system. Sad that this is how they function. I cancelled my prescription there and went to another CVS and had a much better experience.
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March 2023 by DLYNNE4444
Sat in drive thru prescription pick up 10 minutes & no one came to window .no other customers they glanced at me and was open
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March 2023 by B S
Not sure who I talked with on the phone this morning but this message is for them: get a new job. Walmart Distribution is ALWAYS an option. You chose to work in customer service and your respective profession. Answering the phone screaming that you can't hear me is far from cordial and borders aggressive. Not even a "Hello, CVS Pharmacy." I was so taken aback I had to double check the # I called to ensure I wasn't giving out my PII unnecessarily. Maybe your life choices didn't pan out as you'd hoped? I'm not sure but that whole conversation with you was unprofessional and wildly unpleasant. You should not work with the general public, nor a job that requires you to answer a phone no matter what the capacity.
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March 2023 by Bobby
Every time I go there it not only takes a lot longer than it should but the staff have terrible attitudes and treat customers, including myself terribly
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March 2023 by Julie Williams
Very slow and sometimes snippy
