-
March 2024 by Tish Babcock
Great service and friendly at the moundsville shop fast service 5 stars from me
-
December 2023 by Justin Stephen
Highly recommended. Customer service was excellent from start to finish and had my windshield replaced in ~ 40 minutes.
-
October 2023 by Tina Davis
Had my back window replaced on my jeep 2 months ago the service tech broke the plastic trim inside said hed fix it he had to order new trim said it would be here mid Sept not here yet and can't get hold of company it better be fixed before winter 700 bucks and he broke the trim nit a happy customer
-
September 2023 by Brandon Byard
Won't answer their phone,I've used the website and it says they will call in 12 hours it's been a week and they still haven't called definitely not a good first experience and will have to go elsewhere
-
August 2023 by carol butler
I called my insurance company because ( on Friday) a truck threw a rock/stone and put a hole in my windshield. They gave me the phone number to call to have it replaced.It was Safelite and I took it in the following morning & the young guy (Shawn) was most helpful. In 1 1/2 hour, it was done.I was extremely pleased with the new windshield and the service I received.
-
August 2023 by Julie Reinhardt
No window was replaced cause he showed up early a d said he tryed to call a d didnt.appointment was told to be after 3 o'clock as I work all day.they wanted to reschedule for a week later so I went with a different company to do the work.will not us safelite again
-
June 2023 by Tammy Hunnell
Sorry, I can't say if good or not getting my windshield done some where else for half the price!
-
February 2023 by Jim Smith II
Very good installation quick appt time
-
January 2023 by Katrina Lucas
Heard so much good about safelite. Had a simple chip repair that they claim would not crack a guarantee where nowhere in any fine print state that it may fail. Nor did the technician state that it may fail. Only stated that it's repairable only that it may crack during the repair was told it would take 30-45 minutes to repair and will only see a blemish. Technician only maybe 15 minutes to do "repair " i called back the next morning to say that it doesn't look sealed person who answered stated that I had nothing to worry about that it would be perfectly fine but if I wasn't satisfied with the work I could pay out of pocket for a replacement 2 days later my windshield is cracked stemming from their work where they guarantee that it won't crack at i email the corporate office get no response. Call their local office basically get that the repair failed and that they will take off the repair cost and put towards the replacement which is almost 40% more than all of the other quotes they won't make it right i highly do not recommend
-
December 2022 by Tim Holland
Unfortunately 3rd time we had to use them but did a Great job
-
October 2022 by therapy house
This is only about their silly automated phone system which just shuffled me around for 5 minutes and then said there's no one here to take your call and hung up. After trying lots of options to get a person I eventually did and she was quite nice.
-
October 2022 by Kat Stewart
Heard so much good about safelite. Had a simple chip repair that they claim would not crack a guarantee where nowhere in any fine print state that it may fail. Nor did the technician state that it may fail. Only stated that it's repairable only that it may crack during the repair was told it would take 30-45 minutes to repair and will only see a blemish. Technician only maybe 15 minutes to do "repair " i called back the next morning to say that it doesn't look sealed person who answered stated that I had nothing to worry about that it would be perfectly fine but if I wasn't satisfied with the work I could pay out of pocket for a replacement 2 days later my windshield is cracked stemming from their work where they guarantee that it won't crack at i email the corporate office get no response. Call their local office basically get that the repair failed and that they will take off the repair cost and put towards the replacement which is almost 40% more than all of the other quotes they won't make it right i highly do not recommend
-
October 2022 by Kurt Johnson
Real nice people no hassle and did a great job!! Thanks
-
September 2022 by Cherron M Walker
So, three years ago we got a cracked windshield. Because some greasemonkey working for my brother in law, hauled our vehicle up a small hillside to a garage, we think he threw the chain over the hood and cracked the windshield doing so, and tried to say it was there before. Long story short, our insurance suggested Safelite, which we didn't know much about. It was nice that they come to you, and it was done very mind boggling quickly. And costing 400.00. Cut to two weeks later while driving the highway thru the town we live in. Something hit the windshield, it sounded like a rock. And what followed only made our anxiety worse. The small piece of gravel that hit the Safelite windshield, chipped. Then immediately split across the entire windshield. My gf spent a lot of time on the phone with them and got nowhere. And in hindsight after seeing the reviews of this company? Is hindsight 20/20. They not only dodged the cost of replacing the one we paid 400.00 for, but also said the gravel just needs to hit the auto glass a certain way and it'll chip and split. After getting absolutely nowhere with this company .the reviews we saw were much similar to our story or in some cases worse. Because they do not train their technicians well. Some people ended up with faulty locking systems or dashboards because the replacement the tech put in, he didn't do correctly.. I set up an appt with a very well established and good company whom knew a great deal of their auto glass having undergone rigorous testing and American owned manufacturing. Here we are 3 years later and the quality auto glass still tough as nails and about 60 bucks cheaper than Safelite. SAFELITE sucks balls.
-
August 2022 by Customerservicestickler
The technician that come out to fix the chip in my windshield shield was very professional and friendly. I would have given 5 stars of they hadn't taken 4 days for an appointment.