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March 2024 by Susan Hurles
Isaac was great help today, explained what the issue was.
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March 2024 by Emilie
Excellent service and support! Henry was easy to understand and answered all our questions.
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March 2024 by Karen Luthman
Henry was extremely helpful and patient!
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December 2023 by Tamara Murphy
Brittany at the St.Mary’s store was such a help! She spent over an hour with us, helping cancel my Dad’s phone and setting my Mom up with a new phone. She was so kind to my elderly Mom.
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December 2023 by Chelle Lee
I visited the Verizon store in St Marys Ohio on Dec 5 where Austin Stapleton help me. He was very knowledgeable and efficient in repairing my phone. Also I enjoyed his pleasant attitude.
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November 2023 by Michael Chalk
Kendra was a great help! She was patient and very kind. Highly recommend her for any of your Verizon needs!
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November 2023 by Peggy Kanorr
Orin assisted us today with purchase of 2 new phones. He was extremely friendly and helpful in answering our questions.
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October 2023 by Robert MacLean
After having 1 phone stolen by an employee at this store a few years ago and we missed it on a trade in, we foolishly gave them repeat business and traded in another 3 phones and they put all 3 credits on the same line and our bill has been a roller coaster ever since and neither this store nor Verizon has been able to fix it. No one seems to be able to hold down a job at this store more than a few months, can’t get our bill straight or do anything right and meanwhile we are held hostage for 3 years because we have $3000 worth of brand new phones. And Verizon 5G in St Marys is a train wreck. I could not be more dissatisfied with Verizon and this store. Stay away from it all!!!! Beware!!!!!
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October 2023 by Natasha Swank
Nicole Noble helped me trade in my phone and get a new one!!! She was so kind and helpful! Thanks for the amazing service!! Will recommend!!
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August 2023 by Bri Blatz
Kendra was super friendly and helpful! She helped me transfer all my pictures and contacts to my new phone! Best customer service I've ever received at any Verizon!
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August 2023 by renee and doug tallman
If I could leave less stars I would. Stay away from this store, they are a complete joke. Sold an 80 year old woman an $870 Tablet that she didn't need, lied to get access into the account since she didn't have authority to put anything on it. Only found out when we received an email stating there were changes to our account. After several back and forth conversations with corporate and this store we were finally able to get everything returned. They had me reconnect the discontinued line so they could return the items but never turned off the line when everything was done. When I called the store they said they must of forgotten to tell us. Now this was 2 sales associates and the manager that we delt with and no one bothered to say anything. We did report them to corporate Verizon and corporate was very nice and made sure we did not get charged for any of this. Please beware when dealing with this store as they cannot be trusted!!!
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August 2023 by Izayah Emerald
This place was amazing to go to! Kendra was extremely helpful, kind, and cool! 10 out of 5 stars for sure
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July 2023 by Suzie Good
Brittany M helped me purchase and set up a new phone in no time! I went in expecting to be at the store for a couple of hours and ended up leaving in under in hour. Great service Brittany!
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June 2023 by Riley Masters
We had Britney helping us get a new phone and trade in my old one! She was very helpful and so patient! She was so kind with a great attitude! She is a great employee!
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June 2023 by Krissa Dorsten
Stephen helped my husband and I with the purchase of our new phones tonight. Hands down an incredible people person. Very professional and helpful. Honestly the best Verizon experience I’ve ever had. Thank you Stephen!!