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March 2024 by Heather Moskus
Not very impressive when I took my son to get get his yearly exam. The lady doing it was less than amused & acted as if she hated her job. She called us back to he exam room & we sat there waiting for what we thought was the doctor coming in. She then proceeded to tell us it would be all over zoom & how they actually don't have a doctor in the office. I feel like that should be something that is mentioned at the time of booking to let ppl know!! The whole appt just seemed off & very awkward!
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March 2024 by Fred Perez
Emily, was very helpful and meticulous , very happy!
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March 2024 by Cassandra McGhee
Incredibly friendly and helpful staff! They went above and beyond for a glasses repair when I'm not a patient there.. yet. Nicholas was wonderful, I unfortunately did not catch everyone else's name but they all deserve a shout out.
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February 2024 by Brandy Baxter
These reviews on Google are so negative. I've gone to this location for years and have had nothing but the best experience. Each and every employee here is helpful and kind. We all have to remember that they have feelings too. I have even had my family come in for eye exams. Keep up the good work!
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February 2024 by Brett Gottfried
Very bad customer service. Puts you on hold and never answers. 3 times
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January 2024 by Lisa Seward
This is the worst place that I have ever been, my glasses are not strong enough, I will never go back there, and all the money I paid for the elite package after my insurance. Very disappointed, these are by far the worst. Do not go to the sandusky ohio America's best. Horrible
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December 2023 by Diane Meyer
I had an appointment on November 7th and I’m still waiting on my correct eye glasses. The first pair that arrived were not even my prescription. The second pair that arrived had the bifocal part of the progressive lens to high on the lens and I could not see out of them. The third pair must have gotten lost because I got a text message and a phone message that the glasses were in, however when I went to pick them up nobody could find the glasses. I asked to talk to a manager but was told there was not a manager in that day. I wanted to tell everyone in the store to run to the door and not look back. Worse place to buy glasses. Not only that but when I first walked in the phone was ringing and all the female staff were playing on their own phones and let the business phone ring until the person calling hung up! Unbelievable!
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December 2023 by Jen J
I will never do business with America's Best again! They cancelled my appointment twice because of staffing issues. When I asked how I was supposed to get new contacts (because I am out & they won't let you buy more until you have a yearly exam), the lady said " I don't know". Twice she said "I don't know". I will be going to a professional optometrist from now on. America's Best in Sandusky, OH is a joke!
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December 2023 by Angie Dobson
Kristy T was the best! So helpful. Very pleasant. When she wasn’t sure about something she sought help instead of guessing.
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October 2023 by Mike Barefoot
Very easy to get an appointment. Found the staff to be very friendly and informative. I appreciate the kindness and concerns. I'll recommend America's Best to all my friends and family.
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August 2023 by Anne Shirley95
Christy and Raeanna are always so helpful eventhough this place is always short staffed. They greet you with a smile, listen and really try to give you the best deals, and educate you on your eye health.
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August 2023 by Dar Leen
Every time I go to the America’s Best in Sandusky Ohio they go out of their way to accommodate my needs. Robert was very helpful today when I took my glasses in after my puppy chewed the frames, and I walked out of the store with a new pair of glasses at no charge
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August 2023 by James Reynolds
Typical new style of capatalist medicine-pump a ton of people through the exam room as fast as possible. No bedside manner, all about money. Dr. was rude, spent 5 minutes in the exam room. Then you can sit for 1.5 hours to wait on your optician (note: getting in the exam room is so much faster than the customer satisfaction portion). Was also told my contacts were 54 days backordered; went on the web and got them in 4 business days.
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August 2023 by Kristy Kenska
Do NOT go to the one in Sandusky. I never had a problem in Avon. I went to Sandusky they ordered my glasses and they came back as someone else's. One lady said try them on I couldn't see out of them and they were are blurry. Definitely not mine. She looked at me like whats wrong. I only need them for reading these were not it. They were not my frames. Then they didn't have the same frame. Finally found them at another store. Ordered them at the beginning of July. Still don't have them i called to check. Erin answered the phone I asked her to check on the computer they haven't been shipped yet. What the heck i asked for the manager to call me she said she'd have her call i said thank you very nicely even though I'm fed up and she hung up on me. What an awful buisness
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August 2023 by Corey
Staff is annoying, rude, unhelpful except for maybe 1 person. You get the cheap prices online but deal with the low class bs in person.Online customer service 5 stars, always English speaking American
