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January 2024 by Jessica S
Ordering the furniture in store was an ok experience but as soon as we left customer service has been nothing but a let down. First off the store told me I was supposed to receive a call as to when I can schedule a delivery. I never received a call so I called the customer service robot (impossible to speak to a human agent). Apparently I was supposed to schedule delivery with the robot and they were not ever going to call me. I am so upset about the customer service that I have received from Ashley’s. First off, they failed to deliver the correct couch and a couch that was not already snapped in half. It has been nearly impossible to speak with a human to resolve the issue, I just simply want the couch I ordered to be delivered and not already broken. That seems next to impossible at this point sadly. When you do speak to someone in customer service you get a different answer each time you call. Had to go back into the store to try to get some answers but they didn’t have any either, it’s a giant mystery as to when I will get my couch, oh and don’t forget you’re supposed to be home for this in the middle of the day and in the middle of the week so Goodluck if you work! They can care less about making it convenient for you. Just know if you order from here they will not deliver on weekends or past 3:00 during the week day even if they messed up your order and wasted a PTO day off for you already. Save yourself a headache and go down the street to any other furniture store.
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December 2023 by Nino Majoy
The sales team was fantastic. No pressure as we walked throughout the store, but ready and knowledgeable when needed. We only just got our recliner today, but it's perfect and the delivery was smooth.
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December 2023 by Jeff Caincross
Salesman Dylan was very polite and helpful with helping me with the furniture that I purchased. Was delivered on time and the delivery guys were also nice and helpful with getting everything plugged in and hooked up properly. Was very pleased with the whole Ashley experience.
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December 2023 by sc fouse
I can’t say enough good about the store. The sales person Trey was fantastic. Selection was overwhelming. I gave them a price and they met it. I cannot say anything bad about that store and my price even included delivery Christmas time. Of course the wait was longer but that’s OK.
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December 2023 by Dana Lynd
The tracking for my delivery - was great! Allowed me to see exactly when they were going to arrive. Delivery staff was very professional.
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December 2023 by Linda Wadding
Staff were excellent. Our sales person answered questions, was pleasant, and patient. We purchased a recliner, and the paperwork process was efficient.
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October 2023 by Migui Catubay
We came back to this branch after a very pleasant experience on our first purchase with them. Trey was very helpful and informative! He was also very patient with us and made our transaction easy and smooth!
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September 2023 by Debra Sandvick
Alic was helpful. I purchased both a Sleeper sofa and desk. I forgot to ask about the thickness of the mattress and the color of the desk they ordered for me. I looked at the receipt but it's not listed so I called but have not heard back from him, yet.
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August 2023 by Angie Kirk
Went in to "look" and bought a chair. Trey, our sales associate, was attentive but also gave us space to look and discuss. The whole process was good until it came time to discuss delivery options. $300 to deliver from Sandusky to Norwalk is a bit much. Especially only a chair. No assembly. That should be considered in the delivery options. And pick up option was in Bowling Green. One last thing, I tried to call the store to ask a question and there is no option to talk to my sales associate even though that is the number on the card. That is frustrating as well. Trey was a 5 star but the rest of the process lost a star.
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August 2023 by Julie McCormick
Connie at the Sandusky store remembered me as a customer. We wanted to order 2 more chairs for our dining set. In 10 minutes she got back to us with the information and processed our order. She was very nice and knowledgable!
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August 2023 by MONA
We were there two different times and worked with two different people, and each was very pleasant and helpful. They also worked with us on delivery dates to allow for carpet installation that had to take place first.
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August 2023 by Courtney Franklin
They were amazing. No complaints about them. They greeted me as I walked through the door and helped me with any questions I had.
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July 2023 by Michael Bozsoki
I liked everything about my experience except not being able to call someone back directly and having to email them a bit odd.
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July 2023 by Patty Stewart
Connie was my sales associate. This my second time working with her. Not only is she an excellent sales representative for your company but she is friendly, yet very professional. Our previous purchase was very satisfactory and we will continue to do business with Ashley.
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July 2023 by Beverly Cutcher
Nice sales person no pressure and we looked at a lot of different options before we made up our mind. Trey was very understanding and patient with us to the end of purchase will definitely return.
