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February 2024 by Steven White
What the hell is this national outage. This is a business line and you can't imagine how much you guys are costing me in the last 3 hours. It's been off let alone how long it's gonna be off in the future
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February 2024 by Michelle Born
Brought my elderly mother into the store,just for regular cell service. He was trying to sell her services for streaming ect ect..when I told him she is an elderly woman who has no knowledge of " streaming he looked shocked. then was trying to sell her t.v services! It was quite a frustrating experience ! Anything to try to get her to sign up for stuff she did not need as a elderly woman!
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January 2024 by Casey Hiler
After finding out the Sandusky store flat lied and ommitted information to me when signing up is INFURIATING! I CHANGED my review after talking to corporate after my first bill was over DOUBLE what I was told it would be. I also HATE auto withdrawal and ONLY signed up for it because I was told I could pay early, NOPE that was flat lie. Was told yesterday that you can't do that or it messes the auto pay up AND THEY TAKE IT OUT TWO DAY PRIOR TO THE DUE DATE?!?! I'm seriously already NOT likely AT&T.....I really, really, DONT like having sales people omitting info so they can make a higher commission from me! When informing AT&T that no one had informed me it came out two days PRIOR to due date my response was "oh, well now you know" REALLY AT&T that's how you treat your customers?! I should have never switched!
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January 2024 by Nikki
They will lie to you to get you to buy their stuff. They will quote you a price, and once you sign up, it's way off. I feel so taken advantage of and ripped off. One of the associates there was bragging about how he would sell old people things they didn't need bc they didn't know the difference. I should've walked out at that point, but I was already in the middle of the transaction. I even told him that the price wasn't what we discussed. He just kept explaining it as if I was stupid, but none of it made any sense. He made false promises, like no activation fee bc I was upgrading.... lie
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December 2023 by John Tuttamore
This is the best AT&T around!! I had Justus as a wireless rep, by far the best customer service in town.
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December 2023 by Karly Tuttamore
Justus helped me out so much.
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December 2023 by Cindy Gregor
I try to avoid going to the Sandusky store at all costs...I will drive to Avon to see Jessica Craig or Mansfield to see Sierra Weese...these ladies will absolutely help you out!!!
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October 2023 by Karen Aichholz
Wanted to just ask about a different phone, two working leaning over table no one in store, and he said you know we close in 7 minutes. I did not and said so, we turned and walked away. Whatever happened to customer service? We just had a question that’s all
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October 2023 by Bartholomew Barna
I stopped in just to activate a new phone. Brian was very kind and eager to help. He quickly added an ESIM to the phone and I was on my way. The entire staff was very nice.
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September 2023 by Taite Gaietto
Justus was so nice. He was able to help me find the right device and plan for my needs. He even took the time to help me set up my account online and even gave me some recommendations for my fantasy team!
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September 2023 by Cody Ervin
Justice and Austin were an amazing help! Both are very helpful with setting up my new devices
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September 2023 by Lloyd Nadeau
Justus Tuttamore is a pleasure to work with. He is knowledgeable and thinks outside the box to come up with solutions to mobile phone problems.
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September 2023 by Jeff Davis
Love this store. Them guys are great every time I need help
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August 2023 by B Barker
Be very patient if you decide to show up before noon. For whatever reason there’s one person working until noon every day and you may wait a few hours also. If you can do it online, do it.
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August 2023 by Ayy Barker
Be very patient if you decide to show up before noon. For whatever reason there’s one person working until noon every day and you may wait a few hours also. If you can do it online, do it.
