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February 2024 by Pete Garcia
The pros: nice room, very quiet, great customer service! The fitness room was nice except the fitness bike wouldn't tell you any information about how far you've gone or calories burned. Stuck on "choose a program or push quick start". Had good dumbbells!Cons: the indoor swimming pool actually used to be a therapy pool. So don't expect to do any cannonballs or laps. The water should be warmer for sure! Talked to a mom and her daughter about the pool and they definitely thought the chlorine level was too high. Towels leftover from the previous night ?Rooms: Nice room! The big light in the bathroom wasn't working. It wasn't a big deal but housekeeping should have noticed that.Food & drinks: The breakfast selection was very good! I definitely ate too much the next day ?
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February 2024 by Kathy Beko
Very nice and was very clean.
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December 2023 by Sandra Narkute
Hello I wasn't not going to complain but after going to urgent care I have to. So we stayed at the suit on 2 floor first there was so much noise it was bad. The rooms looked clean till I started to really look the bathroom had spider web with the spider then between the bed and the night stand it looked like never been vacuumed. I let go till next morning I woke up and we checked out I got bites on my legs and my face and my hands I was like oh maybe something bite me is okay. We got home it got worse it got big and hard red bites my leg felt on fire burning and iching I went to the urgent care they tell me I got biten by bed bugs. I was like really and the doctor said yes is bed bugs I seen this alot. So I would not recommend staying there because I even had my baby with me thank got he didn't get bit. This is really bad. I will never book again with best western not what i am going thru is painful and disgusting and now I have to make sure I didn't bring any of them home so I have to spray my house. This really disappointing.it was booked under my husband last name
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October 2023 by Annie Farnsworth
The staff and manager went above and beyond for my family. After my son had a seizure shortly after checking in, we had to leave for the 5 hr ride home. The hotel staff contacted the manager who then moved our reservation to another date so we didn’t loose any money. The room was spacious, cozy, and perfect. We did have a hard time sleeping on the rock hard mattresses but with their helpfulness, we had a nice stay and are so appreciative of them. Recommend Highly!
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October 2023 by Elaine Jobe
My husband and I had a wonderful stay at this location in September 2023. I had not made a reservation, we were on our way and the hotel was booked due to a wedding. We had family meeting us and no room. Thank goodness TATYANA answered the call. She called me back when another guest had to change their plans. Tatyana saved the day. We had a comfortable, clean room and breakfast ready in the morning. Also the lady setting up the breakfast room and buffet was so kind, a few guests came late for breakfast and she was happy to feed them. Such a great staff made a great stay. We will return to this location knowing we will have a good future stay when visiting Cedar Point.Thank you,Wanda JobeDayton OhioRooms: A lot of other hotels around this one, we have seen them, but this is the best for service, value, and comfort.Nearby activities: Cedar Point is very close, lots of shopping options and dining optionsSafety: A safe location, we felt comfortable walking at night.Noteworthy details: A very nice large spa, very clean,
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October 2023 by Not Telling
The room was clean and beautiful with plenty of towels and blankets. If your reading comments YES there was a smell of Marijuana after a few hours of being here but this is Ohio and they are slowly bringing the stuff to legalization so its not the hotels fault grow up. The best part was by far the breakfast ? it was fresh and hot with our server Darlene she made sure to greet everyone cheerfully as everyone marched in for breakfast like zombies. She made sure everyone was pleased with there breakfast and quickly tended to every need as people came and left brightening everyone's day as it started.Safety: The exit on the left side of the building I left the building and nearly fell. There's a very unnecessary step on that side of the building and if your not looking you can really flop
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October 2023 by Danielle Marsco
The entire hotel smelled overpoweringly of marijuana. The room was advertised as 2 night minimum stay, not 2 night consecutive stay. I was told it was more important to not inconvenience housekeeping to clean a room to allow me to check out on Sat & then check back in for Sunday, than to inconvenience me not needing the reservation to stay in Sandusky on Saturday & I would be charged for the room no matter what. Basically held hostage in Sandusky when I would have much rather drove home to see my family & dogs, but Nevermind that! Housekeeping~ who gets paid to DO THEIR JOB, would have been inconvenienced! Will NEVER STAY AT THAT PLACE AGAIN! Would prefer the Motel 6 down the road which I have stayed at before & was MUCH BETTER & reasonably priced & NEVER BEEN TREATED as BAD AS THIS HOTEL! HIGHLY DISAPPOINTED & the Continental breakfast was awful!
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October 2023 by Roy Schooler
If I could give zero stars, I would. I made a reservation 2 weeks in advance, received a confirmation and when I get to the hotel last night to check in, I was told they 'overbooked' and they did not have a room for me. At 9:45pm they told me and my family that we had to find another place to stay. Overbooked?? I don't think so...we got to the hotel later than check in time so they gave our room away and I'm quite sure figured they were going to double up by charging us for the room anyway because we never canceled. Shame on Best Western. And this is after I purposely decided to change our reservation from Holiday Inn because I had good experiences with a Best Western in Okemos. Never again will I make the mistake of booking at a BW.
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August 2023 by Kathy C
Two parties of us stayed there last night, and this hotel has a mold problem. Our other party had to move to another room because of black mold in their first room and their second room had a problem with the safe beeping all night, which kept them awake most of the night. All in all bad news.Rooms: Mold problem
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August 2023 by Shannon Smith
Clean and spacious. Very comfortable sleep. I stayed at Tru Hilton the previous two days in another city and Best Western was way better. Great variety for breakfast and clean. Very happy with my stay.Rooms: King size bed
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August 2023 by HillBilly Zeb
This place us a nice place to stay. The room smelled like weed. Stairs smelled like weed. On our second 4th and 5th night beds were not made. Great breakfast. I recommend this place but they need to work on the smells. The therapy pool in the basement was nice. Gym was nice but none of the cards would open the door. Breakfast was a 5 star deal. Real good and well prepped. Nice place over all. Will sure be back in a few months?
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August 2023 by Dark Tragedy
Room was ok. Nothing fancy, but it was clean. We never got to use the pool, was too many kids and we didn’t bother going. Breakfast was disappointing…hash browns we’re literally cold and soggy, and there was only sausage for a protein option…better than some places but for the price, I expected better. I wouldn’t stay here again for the price, it offered nothing extra for us.
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August 2023 by Toni Lee
Great location, Price and Customer Service. Staff was very nice and accommodating. Would recommend and return to stay. Room were very spacious and clean also.
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August 2023 by Dominic DeMasi
As soon as we walked into the elevator, it smelled like weed. When we went to sleep, our pillows smelled like weed. When we were drying off from the shower, our towels smelled like weed. Everything smelled like marijuana. But the hotel got the job done, and thats all that matters.
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August 2023 by Kathy Lott
Room was good except what appeared to be cat vomit on window ledge. We didn't bring a cat. And a couple of washcloths left on shower curtain rod, obviously missed by housekeeping as well. Otherwise breakfast was good and location was easy access to amusement park.