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January 2024 by John Ferguson
Made a reservation on the phone then get told we don't have that vehicle and can't use a debit card after being told I'm able 2 big waste of time would not recommend at all use TURO CAR RENTALS
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January 2024 by Robbie Brownell
Well, enterprise came through.Delivered my rental to my house and it was awesome!!!!
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December 2023 by Pam Johnson
We had an amazing experience with enterprise. The vehicle was clean and the staff was very friendly and helpful.
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December 2023 by del minter
My vehicle had broken down in another state. Called about a rental. They said I could use my visa/ debit card to use a reservation on the phone, but when I got to the building it was no sir why would they say that. So it was a no for me. I had pictures of my stuff just not the physical card. I explained the situation with but the service personnel was like we can't do anything for you.
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November 2023 by Frances Bolf
Megan O. at the Sandusky,Ohio location provided me with superior customer service.She also maintained excellent composure as I was expressing my frustrations about my situation.Super friendly and professional.Every company needs a Megan! Great job Megan! Thank you!!
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November 2023 by Allen Baranowski
So I was Going Out of town on a trip and I rented a jetta or something similar and I was just a little too tall to fit comfortably in the car So Megan O'Connor, Branch Rental Manager and Stephanie Wells, Management Trainee helped me find a vehicle That best suits me and I was able at an (additional cost) of course Rented a 2021 Dodge Ram 1500 classic crew cab That was so comfortable on my way down there and worries free thanks to there separate Hassle Free Insurance policies and I definitely recommend because they range from a variety of coverage options. I honestly can't say thank you enough to the people at enterprise for such a great and easy experience for me to get on the road quicker may I also add that I was planned to leave on a certain day but was able to call ahead and get the car a day earlyer because my car was getting worked on in the shop and that was no hassel at all thank you again for such a great experience I will be coming back agin soon
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October 2023 by Rob Harrison
The Sandusky, Ohio rental office is convenient. I frequently rent cars here. The staff is courteous. They take care of my rental needs well.
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September 2023 by Tomasin “M”
Avoid at all costs, called me 50mins before a pick up to tell me that they dont have any cars.If someone puts a reservation on a car you reserve it to them which means you reserve something you have and not something you might have. Awful.
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August 2023 by Hector Delbosque
The wait in the morning was really long and busy but he was very professional and accommodating for someone who thought theyd booked the reservationbut it never went through so it was last minute ! He was very respectful and helpful. He also waited on me with my situation that needed to be addressed and helped me where he could. The man's name I am speaking on is Devin Smith ! Props to him and wish I dealt with more people like him. I would recommend this establishment
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August 2023 by Tom B.
one person working in the office and 10 people waiting in the office . Took one hour to pick up the car. Ridiculous!
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July 2023 by R. Gayle Hawkins
They took my reservation to go to Cleveland for medical appointmentand refused to use my card even though they accept debit cards and there was more than enough in account. They didn't offer renters insurance, but I had my own car insurance, which is why the chick had to refuse my debit card. Without new management, I and many others stay far away.
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July 2023 by Amy Lowe
We used enterprise while repairs were being done on our car. We used with our insurance, so it was a very smooth process. Everyone was very helpful and they even picked me up when my car was ready. I was also able to drop the rental car off at the repair shop when it was all finished.
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July 2023 by Camille Sibbitt
I was in a car accident the end of April, the Sandusky enterprise was low on cars but they found one for me. I was not excited about the car they gave me because it was too low for me, I was having back issues, the car was a Cadillac. I was able to exchange it for an SUV when the inventory went up, with no problems. The members were very accommodating and easy to talk with. Thank you team Sandusky.Camille
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June 2023 by Yvette Palomo
Enterprise Rent -A-Car in Sandusky, Ohio was amazing this past week. When a rental from a different city fell thru they were able come thru for us. Service was friendly and courteous. We felt well taken care of. Thank you Zach and Megan and anyone else that was involved.
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June 2023 by Janet K.
En route to IN from NY, my car needed emergency repairs near Sandusky, OH that required leaving the car for two days. Enterprise picked us up at the repair shop and had us back on the road within 30 minutes of my original panicked phone call. When returning the car, the Enterprise associate allowed us to complete the drop off at least 30 min before they were officially open for the day. Everyone we encountered was efficient, kind, and very cheerful. The car was fantastic at a reasonable price. If we had to have an emergency, Enterprise in Sandusky made it as painless as possible.
