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August 2023 by Brian Gordon
This bank does NOT stand behind their checks and their fraud department is completely inept.In the time Isabella was chatting away on the phone while another branch manager was trying to reach her, the account holder was hit with more fraudulent activity.Additionally to cash a check written on their own bank they wanted to charge me $4,536.64 and the will not convert to a bank/ cashiers check when there is plenty of money in the account.Shame on this bank.Find a better bank.
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April 2023 by Austin
Some of the bankers don’t understand confidentiality and just read my information out loud. Yeah, I’m broke, not everyone else needs to know??Other than that friendly people.
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February 2023 by Tina Li
(Translated by Google) Thanks to Emily S. helping me deal with my account problems, as a foreigner it’s happy to meet her at 53 bank! Really friendly and always try her best to solve my problem!Especially I'm out side the states she still try to help me!If any international student who work in Cedar point that want to open an account, here it is!Super recommended Emily is very kind! Very patient to help you open an account and handle anything!(Original)Thanks to Emily S. helping me deal with my account problems, as a foreigner it’s happy to met her at 53 bank! Really friendly and always try her best to solve my problem!Especially I’m out side the states she still try to help me!If any international student who work in Cedar point that want to open an account, here it is!超推Emily 人很好親切! 很有耐心的幫你開戶處理任何事情!
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November 2022 by Dana Valentine
My husband and I always go through Emily for everything we need. She is amazing! She will spend time helping us with a situation even if it does not directly benefit Fifth Third. Emily is always our go to because she actually cares about her client’s outcomes!
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January 2022 by Jamie Hickman
Worst customer service dept in the industry
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October 2021 by Dustin M
Problems on top of problems do not use 53 anywhere
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May 2021 by Rai Rai “Rai Rai” ‘
ATM is NOT FREE
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March 2021 by David Darr
I have been using this bank for over ten years and have always been pleased with the service; even with the covid19 they still kept the lobby open for in person transactions when many others are only doing drive thru service. They greet cheerfully and quickly and happily render the needed help. It must also be remembered this is a national bank so all services are available cross country if something needs to be handled while on vacation.
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December 2017 by Donny Brav
Not a big fan of 5/3
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June 2017 by Greg Hogan
Branch is friendly & efficient.
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March 2017 by Marissa Robertson
Great bank and friendly staff.
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August 2016 by Tiffany Raver
Terrible service, terrible banking system, consistently sent me checks with the wrong last name, postponed payments until I was low then take them out and charge me ungodly nsf fees that never allow you to get out of the hole...not to mention charging me to pull MY MONEY our of savings into checking to prevent overdraft! This bank is a joke, please learn from my mistakes and save yourselves hundreds of dollars banking elsewhere. Money pulled today and opened somewhere that does none of the above.