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January 2024 by Toni DeLuca
Friendly customer service folks. They even washed my car! I highly recommend Firelands Auto. Both Sales and Service folks were great. Nice waiting area. They got me coffee. Devan helped me set up the navigation system. My new used car.
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December 2023 by April Kodak
Charlie was referred to me by a friend and now I know why. Great service, very knowledgeable, friendly and a great experience by the whole team.
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December 2023 by Phylicia E Vanzant
I had a deer hit and total my vehicle. I came to Firelands dodge dealership on strub rd. to see what they had in stock. Stephanie came up to me with great energy and a positive vibe. I told her about my situation and what I was looking for. Stephanie went above and beyond to find the car that fit mine and my three boys needs. When I passed on a car she went on to find the next car for me. I’m a single mom so durning the process of all of this I had three of my little boys with me. She was patient and kind and interacted with my boys. She helped install the car seats before we test drove. She was just great and when I ever need another car again in the future, Stephanie and Charlie are my go to salesman. Those two work together as a team unlike some who steals cars up from others. Great job Stephanie and Charlie!
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December 2023 by carlton revette
Susan showed Great service and very knowledgeable. Best sales person experience I’ve had.
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December 2023 by Chad Collins
Dealership was top notch! What really sold us on the car was Ethan. He was absolutely fantastic to work with and I would highly recommend him!
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September 2023 by Eekany123 K.
"Just looking" turned into a very nice purchase event for us. We had visited the lot on Labor Day and noticed a nice looking Toyota Highlander. Not really in the market for another vehicle, (we have 4 already) we thought it wouldn't hurt to LOOK. Returned on Friday that week and it was still there so it must have been meant to be. Upon arrival a very personable and polite young man Deven approached us and asked if we had any questions. Of course that led to a test drive and then a conference on how we could take this car home. Paperwork was completed quickly and it now sits in our driveway! Would like to encourage anyone that is 'looking' or not to stop by and just say hi to the people there. They are interested in helping you pick the right vehicle. Professional, polite and willing to help you. Marci and Karl Kollat
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July 2023 by Tyler Solgot
The service department at Firelands Chevrolet/Buick in Norwalk provides great service. Graham was a great service advisor and answered all my questions. The service manger April provides great customer service, and really cares about all her customers.
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July 2023 by Jeremy Davis
Jacob was awesome! He got us into another new car that’ll fit our family!
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June 2023 by J Mettler
Dalton was great to work with! He was very patient with my husband and we were happy with the vehicle he found and his professionalism.
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June 2023 by Chris Ochs
I wanted to post what a pleasure it was to deal with Charles Greenberg at the Firelands Autogroup throughout the car buying experience. Charles was extremely professional, very dependable and worked hard to find the right vehicle for our needs. I would recommend without hesitation both Charles Greenberg and the Firelands dealership. Our experience with both was first class. Sincerely, Chris Ochs--
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June 2023 by tiffany justi
Grant went out of his way to make the car buying experience flawless and painless. Highly recommend Grant— he was great— he set everything up and took care of everything!!
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May 2023 by Thomas G.
trying to buy a car and made the deal at sticker price which i was fine with then they said i had to finance with them or no deal! so i said ok i will pay it off in a few months.so they agreed again,then the salesperson,Jesse called and said Matt the salesmanager said they wouldn't sell me the car unless i had a trade.my car was totaled so i didn't have a car to trade!! so they wouldn't sell me the car they agreed to 2 times before,very shady dealer-dont trust them!
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April 2023 by John Chance
Michael Finch is definitely the guy to go to for a vehicle.
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March 2023 by Jill McCullough
I recently test drove a 2018 Kia, which I picked up at Firelands Chevrolet Buick in Norwalk. Sharré Morey and I took a test drive to the Vermilion Firelands Chevrolet dealership, where I test drove another Kia. I purchased one of the Kias, concluding the sale at Firelands Autogroup in Sandusky. Sharré was helpful and knowledgeable, and I really appreciated her relaxed, “no pressure” style of salesmanship. In each location I visited, the staff were friendly and helpful - there was a consistency through all three locations of efficient operation between sales staff, management and service personnel. Sharré Morey continued at my side throughout the process with everything from filling out forms to transferring items from the trade-in to my newly purchased Kia. I am happy with my car and with the car buying experience through Firelands.
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March 2023 by Sarah Adams
We recently purchased a 2021 Kia Telluride with the help of Michael Finch! To say his catch phrase “when you’re in a pinch call finch” is true would be an understatement! We unfortunately got into an accident which our vehicle was totaled during and within a week of the accident Finch had found our dream car and had it delivered to us in Indiana from Ohio! Not only was his customer service above and beyond but his responsiveness throughout the process and after we had our car for a few days was amazing. He truly cares about his customers and provides a 5 star car buying experience. We highly recommend working with him even if you’re a state over! Thank you Finch again for all your help. We love “Sia the Kia” so much!