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December 2023 by Google user
Noah, you are amazing!! Your customer service….outstanding! Thank you!
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September 2023 by Eekany123 K.
"Just looking" turned into a very nice purchase event for us. We had visited the lot on Labor Day and noticed a nice looking Toyota Highlander. Not really in the market for another vehicle, (we have 4 already) we thought it wouldn't hurt to LOOK. Returned on Friday that week and it was still there so it must have been meant to be. Upon arrival a very personable and polite young man Deven approached us and asked if we had any questions. Of course that led to a test drive and then a conference on how we could take this car home. Paperwork was completed quickly and it now sits in our driveway! Would like to encourage anyone that is 'looking' or not to stop by and just say hi to the people there. They are interested in helping you pick the right vehicle. Professional, polite and willing to help you. Marci and Karl Kollat
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September 2023 by Sandy Clyse Jackson J.
My husband and I bought two new cars from Firelands Toyota in the past six months. We had an excellent experience with our salesman, Derek Gainey. He was professional, knowledgeable and most importantly not "pushy". We started the search a year in advance as we plan on keeping these cars for many years to come. In fact, I drove my first Highlander for fourteen years. Derek understood that we would be in touch after we did our research about the Hybrid Highlander and the RAV 4 Prime (a hybrid plug-in). Months later we contacted Derek with more questions and decided to get on the wait list for these two cars. He kept us informed about when we could expect to get our cars and was flexible with pick up and closure of both deals as we were coming from out of town. Judging from our experience, you can't go wrong with Dereck and the Firelands Toyota dealership.
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August 2023 by John H.
This is a dealership with a heart! I can't express enough of my gratitude towards the caring staff, particularly Jamie Wright and Matty. I was vacationing in Sandusky from Michigan, 160 miles away. On my last night, my Toyota Avalon Hybrid was caught in a flash flood in the hotel's parking lot from a severe thunderstorm. My hybrid system had a malfunction, among several other malfunctions. I Googled for the nearest dealership, which was Firelands Toyota. While I was there, State Farm decided to totaled my car due to the extensive damages. But unfortunately, several other individuals in the area had car damage and the local car rentals were out of vehicles with extensive waitlists. Jamie and Matty helped me search for other car rentals in nearby cities, which they were going to drive me to, but everyone was out of vehicles to rent. They expanded the search to 60 miles away, insisting that they will drive me (for free) as they were only concerned about me getting home. Unfortunately, even 60 miles away, all car rentals were out of vehicles. I booked a hotel room, which Matty drove me to and both Matty and Jamie insisted that I call them the next day as they would pick me up to take to me a car rental. The next day, there were still no car rentals, but I ended-up renting a one-way U-Haul in order to get home. But the dealership was not making any money of my car since the insurance totaled my car and sent a tow truck to take to State Farm's salvage yard, but yet, just out of compassion, the dealership staff bent over backwards to help me during this difficult time. This really is a dealership with a heart and I wish they were closer to where I live.
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August 2023 by Shawn Byers
Great service, service advisors are very helpful and courteous. Will make future apps for my Toyota truck
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June 2023 by Jeanine Wascovich
We bought our third vehicle from this place. Sharie, is so nice and knowledgeable. Great cars and great people. Thank you!
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June 2023 by Diana Jors
Great place to buy your next vehicle. You will be treated with dignity and respect.
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May 2023 by Thomas G.
trying to buy a car and made the deal at sticker price which i was fine with then they said i had to finance with them or no deal! so i said ok i will pay it off in a few months.so they agreed again,then the salesperson,Jesse called and said Matt the salesmanager said they wouldn't sell me the car unless i had a trade.my car was totaled so i didn't have a car to trade!! so they wouldn't sell me the car they agreed to 2 times before,very shady dealer-dont trust them!
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April 2023 by Mike M.
i purchased a new Vehicle my salesman Jess Cole was absolutely awsome young man was out the door and on top the sale !!! I had been to several car lots that day and he was the man he made my buying easy and quik he is an asset to your company . and the whole staff there was amazing definitely a place all people should go!!! sincerely Michael j Mowel.
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January 2023 by Chris Myers
Incredible service - best I’ve seen at any Toyota or Lexus dealer, and beyond. They helped me through a lot to help prepare for heavy incoming weather and the return trip to CA. Extra thanks to Jamie for going above and beyond!!
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September 2022 by LaTressa Allgood
Wonderful and complete service. Everything is clearly explained whenever you have a question.
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August 2022 by Aimee Sheehan
John James and the staff at the service center were amazing! We ran into car issues while out of state and coming across Firelands Toyota was truly a blessing. They were prompt, kind during every interaction and got us back on the road the next day. Thank you John! ❤️
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August 2022 by carrie royster
Friendly and knowledgeable service staff and sales people.
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August 2022 by Juanita Bennett
Fast, efficient, friendly service.
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August 2021 by Luke Siegel-Schaefer
These JACKHOLES definitely don't know how to service a vehicle to be road ready, to be sold. Disappointed! Good thing I have over 4k friends, family and followers on Social Media. They will know about this place. Trust me.......
