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November 2023 by katherine bergeron
My car alert lights went on while I was on vacation. It was a long trip. I stopped at a few in Detroit but no one would even look at it. So we decided to keep driving it. Lucky for us Halleen Kia dealer said they would look at it even though they were quite busy. The service was none other than phenomenal. They weren’t able to fix it at that time so they gave us a ride to the rental place and we rented a car and finished our road trip to the east coast and back. They worked on it tirelessly with Kia until they got it fixed. They called right away when it was done so that we could make the trip back out there to pick it up. We live in Wisconsin. Anyone who really treasures customer service should go here. 5 star rating.
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November 2023 by Jack P
Called the day before about warranty for a private sale car for sale and was treated with respect, was completely informed about warranty transfer and how to further cover that vehicle after transfer. I was so impressed the wife and I decided to visit Halleen Kia of Sandusky and ended up buying a vehicle there instead. Complete kudos to Paul who was such a gentleman and professional on the phone the day before as he paved the path to our total satisfaction and eventual purchase of a vehicle. Also hats off to Aaron, Jayden that walked us through the vehicle process and Richard that was very thorough Explaining the ins and outs and benefits of the original 10 year / hundred thousand mile warranty.
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November 2023 by Rick Huffman
Great job! Truck went in as scheduled and they promptly finished the work. Service writer and manager were very helpful and kept me informed on the progress. Thanks for a great experience!
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November 2023 by Leslie Childers
Austin was a great salesman and the finance department is so friendly and helpful! Overall they’re all very nice and knowledgeable- not pushy for things you don’t want or need and had answers to all of my questions! I’ll absolutely be back to this dealership for my next purchase!
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November 2023 by Janel Elamin
Had an amazing experience at this dealership! Vanessa was very knowledgeable and made the process fun and efficient. She listened to what I wanted in a vehicle and delivered!!! Good gas mileage, Check! 3rd row, Check! All wheel drive, check! Very excited to enjoy my Sorento!Nathanial did a great job explaining the financial side of the process!I would 100% recommend Halleen Kia to everyone!!!
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November 2023 by APRIL LONG
Austin and Nathaniel took very good care of us. They went above and beyond their duty to sell me a car. Austin tried for a good hour to get me insured. Totally my fault we failed. Nathaniel went behind my back, after I had to leave my car there, to try one more place. He was able to get me a quote and filled out most of the information for me. I was able to get insurance and able to pick up the car before they closed. For sure the next time I buy I will be going back to Kia. Very long 3 hours but I walked and drove away very happy.
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October 2023 by Jen Brown
I have bought from this dealership twice now and it’s always a pleasure. Your staff are helpful and knowledgeable as well. Justin and Nathaniel were very professional and friendly to myself and my son. I have referred customers to your dealership in the past and based on my experience the other day, that will continue. Thank you for everything.
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September 2023 by C Van
I leased my Kia Sorento from Halleen Sandusky in 2019. In 2020, I started having issues with my battery going dead. They replaced the battery. Since then, I’ve had 3 batteries put in the car. They refuse to investigate the issue and make every excuse they can not too. Now that it’s not under warranty, they are happy to investigate the issue because I have to pay for it. How convenient for them! Talk about poor customer service. Do not recommend them at all.
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September 2023 by Michael Goodnough
I had an absolutely fantastic experience at this Halleen Kia of Sandusky, and it's all thanks to Ross and Richard! Their service was exceptional, and they went above and beyond to make sure I found the perfect car. They were knowledgeable, patient, and genuinely cared about meeting my needs. It's rare to find such dedicated professionals in the car industry. Thanks to Ross and Richard, I drove off the lot with a huge smile on my face and complete confidence in my purchase. Highly recommended! It’s worth the drive to Sandusky if you’re from the Toledo market and finding the “market adjustments” to be too high. Ross and Richard will not let you down, and will give you honest and fair pricing.
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September 2023 by Noah Palmer
Nothing but exceptional customer service! Purchased a new Kia from Saleswoman Marla. She even came in on her day off to help me! She went above and beyond to ensure I had the best experience. Made sure I received all my desired vehicle features. Everyone from the sales team, to finance, to management were all honest and helpful with my car buying experience. Marla took the time to explain all the in-depth features on my vehicle before my departure. Would always recommend Halleen Kia to anyone.
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August 2023 by Leah Michelle
I had an amazing experience with Marla Hirt and Nathan. I instantly felt comfortable and trusted them to take care of me. They really made sure my needs were met and answered all my questions. They were both very patient with me as a first time new car buyer they made the experience stress-free. They only showed me vehicles they knew I could afford and best suited exactly what I was looking for. Thank you Marla and Nathan for such a great experience!
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August 2023 by Sierra (Cece)
I'm a first time car owner and bought a Kia Soul. Vanessa(saleswoman) was kind and helpful throughout my whole process. The finance guy Paul was great too. They were very thorough with everything. I recommend my friends and family to come here if they are thinking about purchasing a car in the future.
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August 2023 by Wayne Kruse
Ross made it super easy, he found me what we were looking for and even ran some numbers on some similar vehicles to find me the perfect match for our budget. The manager was very straight forward. Nathaniel our finance guy was awesome as well. Will be back when in the market for another vehicle.
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August 2023 by Kelsey Halka
The dealership was great. We had worked with multiple local Kia dealerships and this one was the most prompt and responsive. They also managed to make the sale without feeling pushy or overwhelming. We spoke with three different workers and they were all friendly and professional. They kept us updated and answered any and all questions.
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July 2023 by Matt Hoverman
Fantastic experience with Vanessa and the entire Halleen Kia of Sandusky staff. After having less than positive experiences at other Kia dealerships in the region I am very glad we made the trip to Sandusky. They had exactly the car we wanted at the price we wanted to pay. Highly recommend.
