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April 2023 by Joanne Browne
Extremely satisfied. Very personable and professional and in a timely manner as well. Sticking with H & R Block!!!
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February 2023 by Daniel Mabus
Will have my return double checked
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August 2022 by Caryn Brown
I am very disappointed in the quality of service from H and R Block at the Sandusky location. Mark took my appointment over the phone on Friday as I had some questions about filing taxes for 2021 as I had changed jobs, bought a house, had RITA taxes from a previous job, and rolled over an IRA account and had numerous questions and wanted a tax “professional” to help out. Came for my appointment and sat down with Mark. I was there for less than 5 minutes with Mark while he basically said don’t waste my time and it’ll cost $269 for him to do the taxes. Didn’t even ask if I wanted to proceed with the services. I came extremely prepared with previous years tax information as well as all of my tax documents for this year.
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April 2022 by Les Tuttamore
My husband and I always file online, this year we continued to get a incorrect amount and decided to come here, especially based on the great reviews we felt we were in good hands.Filing here was easy, Carol was our tax consultant and such a sweetheart. Our refund came back double what we were getting and on our way we went, there were zero issues.A month goes by and we had yet to receive anything, our taxes were being held, once released our refund was the original amount we had got online. We also noticed that $500 was taken out for this office to file for us, that information was never disclosed to us. The officer manager said she would refund us the $500 and apologized. Upon going to the office she lied about what she said. Highly disappointed in the communication and attitudes given.
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March 2022 by Yvonnjanai Frazier
Very good. It was easy til I didn't know where to put the stimulus payment. I called the 800 number and it took less than 2 minutes for the rep had me finished. She was nice and friendly. Thank you HR Block.
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March 2022 by Atarah Woodson
Because they were very helpful and they signed me up for the shield to alert me when someone that isn't me or their dad tries to file using our kids information.
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March 2022 by Caryn Roeser
I am very disappointed in the quality of service from H and R Block at the Sandusky location. Mark took my appointment over the phone on Friday as I had some questions about filing taxes for 2021 as I had changed jobs, bought a house, had RITA taxes from a previous job, and rolled over an IRA account and had numerous questions and wanted a tax “professional” to help out. Came for my appointment and sat down with Mark. I was there for less than 5 minutes with Mark while he basically said don’t waste my time and it’ll cost $269 for him to do the taxes. Didn’t even ask if I wanted to proceed with the services. I came extremely prepared with previous years tax information as well as all of my tax documents for this year.
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February 2022 by Peter Hale
Very friendly, knowledgeable, and quick service. And they stand behind their work which gives you the customer a piece of mind.
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February 2022 by Sun Queenn
The process was very easy and smooth. It was also a very informative experience. I'll be back next year :)
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February 2022 by Classified Cam
Explained everything well and answered all my questions very nice and friendly thank you
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February 2022 by Jody Notley
Very prompt, friendly and efficient. Answers all of our questions.
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May 2021 by Pearl Jackson
Mrs Dana, took her time an answer the questions with profession. Dana is a asset to your company!
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May 2021 by Megatron Ryker
Prior to making an apointment and going in. I did call and during the course of that call I informed what documents I had as well as confirmed what documents that I would need to bring with me. I asked multiple times referencing items found on the documents i said i had and what documents i was missing. So I booked an apointment... several red flags before it was my turn. First my appointment was scheduled 45 min later than what i was told and never informed of the change. Second red flag was while patiently waiting, when i got there on time for what i thought was my apointed time, an agent who needs to make a phone call comes within 6 feet of me and asks me to turn down my device which was already nearly silent. Where he was in relation to where i was located you could not even hear my device in the 30-35 feet distance. I found that insulting as he was talking so loud anybody in the place could hear him perfectly. Finally, and third red flag, when called back and handed the agent my documents i as told by the agent said these papers were not what was needed, This is where I should have left but stayed to see if anything could be done. The agent appeared to be so completly unaware of things I tried to leave several times seeing as it was going nowhere and nothing was going to get done. Everytime the agent was insistant that I stay and everytime the same result, me wanting to leave feeling like i just had my time wasted. Finally prior to leaving asked if this was something that could have been avoided by discusting it over the phone and in not so many words was basically told yes. I left before they finished talking having gotten my answer.
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March 2021 by Ralphy Warden
Jessica worked on my tax returns for the second year in a row she is absolutely the most quick efficient amazing person to talk to and she always always finish them in a very rapid very quick form no
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March 2021 by Sylvia Garmon
My H&R advisor, Mr. Mark Bruno, was very pleasant and friendly. He was also very helpful in explaining things to me about my refund.
