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January 2024 by Amanda Dean
Went in today to just see what our options were to trade in our mini van. We were greeted by Susan Missig and she listened to my husband and I and before we knew it she had us test driving a 2021 Jeep Gladiator. We are so in love with it and she was AMAZEBALLS from going over everything, making sure we had snacks and water, we talked about everything and learned we actually live close by each other and know a lot of the same people. Thank you again Susan.
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January 2024 by Tammy McLoda
I had ordered a 2024 Jeep Wrangler on October 3rd. My original salesperson left the company, but Mike Finch stepped in and took over without any hesitation. He was prompt, professional and as excited as I was with some of the added features on my Jeep. I took delivery today and I felt he was the most genuine salesperson I have ever dealt with. Thank you Team Firelands and especially Mike Finch for making my experience flawless!!
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January 2024 by Pat G
Best car leasing experience ever. One call to Troy Maxwell at Firelands CDJR and a few texts later I’m getting an awesome deal on a beautiful new Jeep Wrangler 4xe. The first price he gave me was excellent and it was the final price- nothing was added on. Charlie Greenberg called from Firelands to walk me through setting up the Jeep app and linking it to my new Jeep. He answered all of my questions. Icing on the cake; they delivered my new car to my house (1 hour away) free of charge. I never left my house, got a killer deal and had my new Jeep in my driveway a few hours after calling. Firelands completely changed my attitude about the car buying experience. Thank you Charlie and Troy!
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December 2023 by Paul Ryan
Had a great experience buying a truck from Firelands. Charlie was my sales guy, he was very nice, non-pushy. We purchased this out of state. He sent me two videos, walk me through everything and delivered the truck. After the sale, he has checked in with me a number of times. I would highly recommend purchasing a vehicle from this place. Ask for Charlie!
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December 2023 by josh costilla
Worked with a kid named dalton and was not a very good experience he has a lot to learn about customer service especially to people that are spending $50000+ at their dealership. I was looking for the best deal on a gladiator and firelands was not the best around. he was frustrated that I was shopping his deal around and at times was quite rude about my commitment to purchase the vehicle even after I secured financing through the dealership. They did not have the vehicle I wanted and said they would have to order it. Due to “miscommunication” they accidentally gave me information to a different dealership than the one they were ordering it from. The other dealer was advertising a price that was $4000 less than the price they were willing to give me after 2 weeks of going back and forth. the only argument he had was firelands had better Google reviews. He told me he would rather just cut ties and made me feel as if I was not welcome back to the dealership unless I wanted to have my new vehicle serviced there. I will not be going back. And that is a shame they just built this new dealership and I was excited to be a part of it especially since I’m 2 miles away. Those of you that do end up going there the rest of the staff has always been kind and curtious I would recommend a different sales person though. Update: it took Ken ganley Jeep in Norwalk 2 days to significantly beat firelands deal and get me behind the wheel of a brand new Jeep. And might I add that it is the exact same Jeep that firelands was going to dealer trade for in the first place. Seth Boggs got it done..
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November 2023 by Sarah Husk
Mike Finch helped me purchase my 22 Compass and I genuinely cannot say enough good things about my experience. He listened to everything I said and made sure the vehicle I got was what I wanted and that it worked for me. EVERY person there that day was super engaging and had conversations with us regardless of the sale not being with them. They bent over backwards to get me a deal and made me feel so unbelievably welcome. 10/10 experience!
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November 2023 by Robin Darnall
We had the best experience ever with this dealership. We worked with Dalton and Lisa. We drove from Michigan to purchase. My son has looked for a long time to get a Hellcat. Every other dealership added 25 - 30000 over MSRP, Firelands 0. We are very thankful for all their help and will recommend them to everyone
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November 2023 by jay hallauer
Bought a 2020 Ram from here beautiful truck, Mike finch help me with my sale. Great guy and really did all he could to make sure we were taken care of. Stop in and see him he will help you out
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September 2023 by Kylie Gozur
Absolute best dealership experience ever! I worked with Ethan and he was very helpful, friendly and caring! They will do absolutely anything possible to make a deal work for you. I drove over 2.5 hours and I would absolutely do it again!
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September 2023 by cristie Kalla
Sue was absolutely fantastic! My car was totaled in recent storms, so car shopping wasn't something I had been planning, but with Sue and the finance team, it was a breeze! They had me taken care of quickly and with exactly what I needed. Plus, they are all hilarious, and I was rolling through the whole experience! Thanks, Sue and team!
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September 2023 by Molly Mahl
Found a Jeep I couldn’t live without online but didn’t think I’d ever be able to afford it. Michael was very understanding and got me the right financing at a great rate in no time at all. Every single employee was kind and helpful at this location, but Michael exceeded my expectations. I never imagined buying a car could be that easy! I’ll be back when I’m ready for a Wrangler!!!
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September 2023 by Brad Chenoweth
We purchased a new Jeep Cherokee from Firelands CDJR. I have to say it was the most positive experience we've had when purchasing a vehicle. Our salesman, Blake, as well as everyone else at the dealership impressed us with their positive attitudes and willingness to answer any questions we had. Kudos to the entire Firelands team!They will definitely be our first choice if we're ever in the market again.
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August 2023 by Leah Oprzadek
Had a great experience looking and buying a car for our daughter. Blake was patient, listened to her concerns and was very helpful getting an issue we had corrected on the backup camera. The staff is very kind and helpful. Hands down the best experience to date buying a vehicle. You won’t go wrong buying from Firelands Auto Group and Blake.
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August 2023 by Erik Thiery
We had a great salesman Michael Finch. Asked what we where looking for showed us what they had. Gave us the time and information we needed to make the right choice. Not pushed to make a quick decision. Thanks we will be back.
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July 2023 by Molly Chandler
Mike Finch and Monty are AWESOME! We had a wonderful experience at Firelands and would recommend these guys to anyone! We had fun while buying our new vehicle and received roses!! We'll be back, "down the road." ;)
