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November 2023 by Braden Felty
I want to thank Dalton for the hard work in selling me the red Manuel shift jeep, it was a fun drive home and he was willing to work very well with us. He answered all our question and we left very happy and excited thank you Dalton
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November 2023 by Elizabeth Semler
I purchased a used Acura from Firelands and worked with Jacob Contreras. He was so helpful. I went there to have my truck worked on and ended up buying a new car. Everyone was wonderful at the dealership.
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November 2023 by Sean Kelley
Probably the best customer service experience I have ever had, so ask for Jacob Contreras. Everyone was polite and professional. Only time I had to open a door was to the bathroom. Really happy to have chosen Firelands Toyota to get my car. 2024 Camry SE and its mint.
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October 2023 by Xavier Rock
For a first time car buying experience I could not have chosen a better business. Between the friendly faces, welcoming atmosphere, and knowledgeable employees, I felt right at home. Having Joe Corwin as my salesman tied everything together. He was able to place me in the truck of my dreams in no time. I will be recommending him to all my friends and family looking for a new vehicle!
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October 2023 by Sean mcwhorter
Went looking for a reliable car, recently got into a wreck. We stopped at Firelands toyota, our first and last stop. Our sales guy, Grant, was awesome. From start to finish he was very helpful and made the buying experience fast and simple. We were in and out in a couple hours. If you need a car and someone who knows what they're doing, see Grant.
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September 2023 by joe simon
Over the years, this location has changed ownership a few times. Unfortunately, every vehicle that I have brought in to them has come back sabotaged in some way. Meaning they left parts out or broke parts and tried to charge me. I believe they arepurposely messing up my vehicle in order for me to bring my vehicle back in for another cash grab. This has been happening to me and others since 2006 and every time the dealership changes ownership, I go back and give them the benefit of doubt and every time I am completely disappointed. Then I have to take my vehicle in for servicing again. To a different mechanic so that they can service my vehicle and fix what this dealership has done only three weeks later. I cannot recommend this dealership to anyone purchasing a vehicle or even servicing your vehicle at this location. I and many others are completely disappointed that they will rip off a 3 time disabled war veteran with stage 4 cancer. Just disgusting!Update: this really irritates me, after writing this review, I received a phone call from Firelands Toyota. Asking me what is it going to take for me to change my review from a one star to a five star. They’re trying to buy my integrity and on multiple occasions during the phone call. The gentleman I spoke with was basically telling me that everything is for sale including my integrity and honor.. I did not write this review for myself, to receive any type of compensation or any type of payment. I wrote this review for people like my elderly mother, who also has cancer and takes her vehicle to this dealership for services. Well, that is no longer the case. I am just trying to make ordinary people aware of crooked things that happen at this dealerships and others like this one. I’m sorry if you are reading this Corey, but my integrity and honour is not for sale, sir! Fix the problems and the clients will come back.
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September 2023 by Tabitha Price
The service department stripped my husband's drive shaft on his tundra, they put the PLASTIC oil filter housing on with an IMPACT GUN and they NEVER rotated the tires! Will not go back! This was early spring I think and he's now doing his own oil changes. If you want something done right you gotta do it yourself anymore.
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September 2023 by Eekany123 K.
"Just looking" turned into a very nice purchase event for us. We had visited the lot on Labor Day and noticed a nice looking Toyota Highlander. Not really in the market for another vehicle, (we have 4 already) we thought it wouldn't hurt to LOOK. Returned on Friday that week and it was still there so it must have been meant to be. Upon arrival a very personable and polite young man Deven approached us and asked if we had any questions. Of course that led to a test drive and then a conference on how we could take this car home. Paperwork was completed quickly and it now sits in our driveway! Would like to encourage anyone that is 'looking' or not to stop by and just say hi to the people there. They are interested in helping you pick the right vehicle. Professional, polite and willing to help you. Marci and Karl Kollat
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August 2023 by John H.
This is a dealership with a heart! I can't express enough of my gratitude towards the caring staff, particularly Jamie Wright and Matty. I was vacationing in Sandusky from Michigan, 160 miles away. On my last night, my Toyota Avalon Hybrid was caught in a flash flood in the hotel's parking lot from a severe thunderstorm. My hybrid system had a malfunction, among several other malfunctions. I Googled for the nearest dealership, which was Firelands Toyota. While I was there, State Farm decided to totaled my car due to the extensive damages. But unfortunately, several other individuals in the area had car damage and the local car rentals were out of vehicles with extensive waitlists. Jamie and Matty helped me search for other car rentals in nearby cities, which they were going to drive me to, but everyone was out of vehicles to rent. They expanded the search to 60 miles away, insisting that they will drive me (for free) as they were only concerned about me getting home. Unfortunately, even 60 miles away, all car rentals were out of vehicles. I booked a hotel room, which Matty drove me to and both Matty and Jamie insisted that I call them the next day as they would pick me up to take to me a car rental. The next day, there were still no car rentals, but I ended-up renting a one-way U-Haul in order to get home. But the dealership was not making any money of my car since the insurance totaled my car and sent a tow truck to take to State Farm's salvage yard, but yet, just out of compassion, the dealership staff bent over backwards to help me during this difficult time. This really is a dealership with a heart and I wish they were closer to where I live.
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July 2023 by Ben Moorman
Great dealership to buy from! I was out of country for the entire time I was going through the buying experience and Grant was very accommodating and didn't pressure me at all. I was able to reserve the vehicle I wanted and have it ready for me on the lot just a day or two after I flew home. I drove almost an hour to buy from Firelands Toyota over buying from a pushy dealership that was only 5 minutes away. Well worth it!
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June 2023 by Sharon Charlton
Warning: This is long BUT worth the read…Why 5(stars that is)well because they are well deserved,oftentimes the odds tend to be stacked against a woman of color making a major purchase ,such as a car(@ least in my past experiences), BUT let me tell you something the team of Jesse my salesman, Steve the numbers man, Matt the man at the helm & that gentleman who kept saying congrats & opening the door for us,even though it wasn’t his sale, out did themselves they showed me you cannot assume past experiences will always be your future experiences. After recently relocating to another state,I found myself in need of a car, I did my research on the dealership & the vehicle & decided to reach back to my hometown dealership ,Firelands Toyota, & mannnn the service & experience were AMAZING…THANK YOU Firelands Toyota & my personal team for everything you did to make this a positive experience I flew in & now I’m driving home in style and in the vehicle I wanted thanks to you!!!
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June 2023 by Paulette Wearsch
My experience at Firelands Toyota was outstanding from the moment I walked in the door to put a deposit down on my Rav 4 Hybrid XSE until I took delivery of it! The whole team including Matt the sales manager, and Steve the finance manager was friendly, knowledgeable, and accommodating! A big shout out to Jacob who was my sales consultant. He communicated with me on a regular basis throughout the allocation process. Also, he was honest, dependable, and informative! Thank you Jacob, and the Firelands Toyota team for exceeding my expectations!!!
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May 2023 by Rebekah Kissling
First I want to say that THIS is the place you want to shop at. I spent three months searching for the car I wanted at the right price from an honest, upfront, and friendly dealership. After doing my research on more than 30 dealerships i found Firelands Toyota. I called once I seen the toyota RAV4 i was very interested in in their inventory. From the first call, Joseph was nothing but professional, upfront, knowledgeable, and everything I was looking for from a salesperson. He provided all the information and plus more in an efficient manner and I was in and out of the dealerships in less than two hours. The best salesperson I have encountered hands down! I would recommend him to anyone who is wanting to find an affordable yet the car you’ve been looking for! I will be recommending him to anyone looking for a car in the future! Thank you to this dealership once again!! P.s. they are dog friendly!
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May 2023 by Thomas G.
trying to buy a car and made the deal at sticker price which i was fine with then they said i had to finance with them or no deal! so i said ok i will pay it off in a few months.so they agreed again,then the salesperson,Jesse called and said Matt the salesmanager said they wouldn't sell me the car unless i had a trade.my car was totaled so i didn't have a car to trade!! so they wouldn't sell me the car they agreed to 2 times before,very shady dealer-dont trust them!
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April 2023 by Alison Faulk
I just wanted to thank the entire Firelands Toyota team, buying our “new to us” car was a very pleasant experience. After our last “car buying experience” in 2014 from a completely different dealership we were leery and a bit gun shy of ever buying another car through a dealership again but, the whole staff at Firelands Toyota was incredibly friendly, and attentive staff. We started our journey online and our salesman Jesse Cole sent us an incredibly detailed walk around and tour of the vehicle we were originally interested in, as well as a follow up phone call to ensure if we had received it and if there were any questions. My husband and I made an appt to go and test drive said vehicle and it was incredible but unfortunately we couldn’t finance the vehicle due to age and mileage. The staff and especially Jesse worked very diligently and professionally to help us find a suitable and financeable vehicle that we absolutely loved. Jesse was very upfront, honest and super personable the entire time. We never felt pressured or like a burden even as the end of day approached. We greatly appreciated your kindness and all the hard work throughout each and every step it took for our purchase. We wholeheartedly recommend Firelands Toyota in Sandusky, Ohio and our incredible salesman Jesse Cole for any of your future car purchasing needs.