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January 2024 by Kim McMahon
Cannot say enough about the UPS /Amazon drop off service people. They are so wonderful and kind. Thanks Wes!
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December 2023 by Amber Kryger
Can't get same day printing even if you are will to pay extra. Per there policy I'm allowed but was turned away.
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December 2023 by Sally Noble
They LIED about the delivery date! Sent cookies to a platoon in TX and they won't get it now in time. I WILL NEVER USE THIS SERVICE AGAIN!
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December 2023 by Ernest E.
I called to check if it was possible to purchase just a few sheets of card stock. I was first told they were over $1. I questioned the price then was told it was $.15 to $.31. I stopped in to pick it up and was told they only sell it by the ream. Supposedly no one spoke with me on the phone. Get it together Staples!
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December 2023 by Mickey Menkhoff
On 10/24/2023 I purchased (on line) a HP OfficeJet Pro 8025e printer. It arrived and was set up on 10/27/23. No issues with printing until 11/29/2030. It would not allow the paper to go through the printer and would jam up. After an hour of this I decided to return the printer to the store for a full refund. I did have all my on line paperwork/receipt. The 2 supervisors informed me all electronics have a 14 day return policy. That is NOT stated on my receipt and I was advised I should have purchased the extended warranty. This is terrible terrible customer service for something that cost $192.14. I plan to file a BBB complaint and follow up with Hewlett Packard. I feel they should have provided me with a full refund. I was also informed by one of the supervisors that HP printers have the most trouble, if that is the case why are you selling them?
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December 2023 by Jean Harlow
All three employees there today were rude for no reason. Shout out to Evelyn because she was the worst if you hate your job that much go find a new one
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October 2023 by Mario Harlan
The service I received today at the staples on Milan was terrible. I wanted to ship something and print some copies and both workers were very rude and didn’t take the time to even hear me out. If you are in the customer service business, that should be your focus, the customers.
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August 2023 by Deb E.
So we stopped off at Staples in Sandusky, Oh today to pick up the new HP printer which we saw a week ago (8/22/23), on sale (until Friday 9/16/23) for $69.99 ($30 off from original price of $99.99). I even took pictures of that sale tag last week when we were there. So today, I go right to the printer to purchase it and the sale tag is removed and not only sale no longer in effect BUT now the original price is $25 higher at $124!!! WHAT??? So I go up to the guy (same one who talked with us last week) and asked him about it. He said what does it say now? I said $124. He said Corporate pulled it. I said even when I have pictures of it on sale with the expiration date??? (which I showed to him.) He said yeah they can do that. I said they even raised it another $25! He said sorry coporate ordered that. So I said well they lost a sale. I was flabbergasted!!! Got in the car on the way home, searched online for the same printer at the sale price of $69.99 and found it through Walmart for the same deal with free shipping to our house! I was flabbergasted again and as soon as I got home I ordered it before the sale price was removed! I was just shocked that Staples would do such a thing and that they wouldn't honor the sale price even when I had proof on my phone with the expiration date. The sales person I talked with gets 5 because he's the one last week who was so knowledgeable and answered all my quotations and pretty much sold us on this printer and today he was just doing his job. Not his fault the company doesn't stand by their printed sales. Very disappointed in Staples "Corporate " decisions on sale items. Staples has lost a customer.
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May 2023 by David Ailing
Alex Webb is very helpful! He found me the best office organizers at a great price!
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May 2023 by Kate Volz
Shannon, Dilister and the entire print and marketing team never fails to impress me. I order from here constantly and every time my order is exactly as I envisioned it.
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February 2023 by Hester A.
I went to staples yesterday looking for a particular lamp. I explained to an employee that I was looking for a particular clip on desk lamp that I saw online which said it was in stock here. The employee said " no, nothing like that here". I asked were the lamps were stocked. Without saying another word he pointed in a direction. I found the lamps and the one in question. It is absolutely perfect and does the exact what I needed it to do. I suggest some customer relations training for the staff at this store.
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October 2022 by Bryan Edwards
Went to Staples in Sandusky to print out some flyers. First of all, their printers/copiers are old and cannot accept USB-C drives. Then, I asked the lady behind the counter if they had anything that could accept a USB-C drive, and I was told "yeah, they both do." I told her those were the older USB ports, and she said "I guess not then." I'm not sure which was worse. Her bad attitude, or the fact that she had zero interest at all in helping me. Thank goodness there are local printing places in town to choose from. Plus, Staples prices are WAY higher than most other places.
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September 2022 by Miss Ora
Had an online order to pick up. Waited at the pick up area, 4 employees looked at me, no one spoke or offered any help. As I stood there I called the store and received no answer. After waiting there for 10 mintues, I left without my order. No excuse for this!
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August 2022 by Cindy Gregor
Not happy at all with this store. Employees walked by my son and I and never offered help when they did help my son bought a chair and in less than a month it was falling apart. We go to the store and they say you only had 14 days to return the chair well my receipt said 30 days not 14, then oh you got the extra warranty oh call them well no luck with that either. So he is stuck with a broke chair right now that he spent his own money on. I am beyond frustrated that they won't take care of the issue at all. And they sell the extended warranty well just so people know...you can get replacement parts from the manufacturer for 7 years so save your money people. I hope the right person reads this and it gets resolved. Because word of mouth either makes or breaks a business and right now I wouldn't recommend shopping there!!!??
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October 2021 by Randall Uessmann
I had a really awesome experience with this store. The gentleman I spoke to, Art, was incredibly friendly and helpful. He did everything in his power to address my needs, and he got the job done for me. Despite my ridiculous demands, Art was able to navigate my requests successfully. He went above and beyond for me. Thanks Art!