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December 2023 by Chris Colvin
UPDATED: super impressive response from the branch manager. He called and we chatted things out. If I see improvements that we talked about I will be keeping my account and I will update the review even further.Awful banking experience since day 1. Both my business account and my personal are here and I could write a laundry list of issues. I’ve had my debit card locked more times than I can count. Terrible customer service and just janky app and online account. We will be moving our account to a new bank after the holidays
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December 2023 by Big E
Got caught being understaffed while tellers were on lunch break. Should probably reevaluate break procedures.
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October 2023 by Adolphus M.
I have been banking here for over 20 years and I have never had an issue. They are a customer friendly company and the atmosphere is wonderful.
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June 2022 by Kim R.
Spend almost a year with their safety deposit boxes only to have valuables stolen out of them. Had pictures of things inside as proof for police report. People always couldn't see the fingerprints on the boxes yet my stuff came up missing. Do NOT trust!!
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January 2022 by Howard Luebcke
It shows on their website that they are a shared branch. We went to cash 50 dollar paycheck and then said they are not a shared branch with our Credit Union???? My membership card show's the CO,OP shared branch logo right on it! We wont ever go there again
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October 2021 by Khetha Mthembu
Mrs Lilian Wilson is sure a blessing into my life and that of my family, with minimum investment of $600, be rest assured to make your withdrawal of $7,200. After loosing my job I have no where to lay my heads upon until I was introduce to Mrs Lilian Wilson by a friend who advise me to invest into her bitcoin trading and now my life have really change.
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April 2021 by Dan Crisp
Great bank great people working where
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February 2021 by Thomas Salyer
Might be good for stuff besides loans, but they are the worst when it comes to loans. They're slow, aggravating, and have some of the stupidest policies ever. I'll never have anything to do with them again. Good luck on loans through them, you'd be better off anywhere else though. Would rate 0 stars if possible
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December 2020 by Nathaniel Hearn
Very good service free cashers checks
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August 2020 by Anne B.
I've banked here since I was a kiddo, and appreciate their customer service and helpfulness. I haven't had any issues with their services, either in person, online or on the app. I admit I've never had to call them to handle an issue (like I saw in one of the other more negative reviews), but my experiences with this bank have always been highly positive.
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April 2020 by Heather Beese Hoy
With everything going on, I undersand why the lobby was closed and I completely agree. I have a pay card that can be used at an ATM or inside to take money off of it. When the checking account ATM is used, you must withdraw in $20.00 increments. Deposits allow any combination in the lobby which doesn't always occur in $20.00 amounts. I was told that I could not be helped withdrawing from the card at the drive up window, the ATM must be used. I feel that I was told to use t
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February 2020 by Judy Hehl
Need to treat customers with respect at the window - no matter if they are senior citizens or not. Both girls were rude and the additional girl listening to the conservation I was having with my teller, both girls laughed at me because I could not remember the month and I thought I was current on the loan. This credit union has never really had anything special for its members - that is why I have changed credit unions. I go to a smaller one and they know you by name and I am treated with respect because I am not only a member at my new bank but also respected as a senior citizen. The two tellers at the window should be ashamed of themselves - there is no reason to treat another human being this way at all - very sad!!
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February 2020 by Judy H.
We have belonged to other credit unions before and I have to tell you that this is the bottom of the totem pole. Other credit unions truly have specials for their members as to accounts and extras you don't get in a bank - this one does not. I had an bad experience from the same teller that likes to go out of her way to irritate its members and I am one of those. She told me I was behind in my account, which was not true and the other teller laughed with her when I could not think of the month (sorry, senior citizen). She embarrasses you so others can hear and I have had her more than once do this to me. Life happens and I am paying back a negative balance I owe $$ on. The previous experience, she told me I could not pay on my car account until I pay the negative balance off! I was paying the account and the negative balance diligently and the best I could considering the hardship I was going through. This is the same girl and she always tries to irritate me in some way. The problem is everyone else I encountered let me pay on both accounts because I always gave an explanation. This same girl, said I will have to call about this - out loud - and embarrassed me further! The bank keeps telling its customers, they are NOT like that, etc., etc., but guess what - THEY ARE LIKE THAT!!! This teller, on more than one occasion has been nasty to me and today, both of them laughing at me because of my age, is the LAST STRAW!!!
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January 2020 by Jake Hula
Everything up to vacations has been great. I am currently on a cruise out of the country and I have my credit card locked out, even with weeks of a notice/itinerary. Please explain how this happens? What I am supposed to do when everything on a cruise takes a credit card considering it is linked to your room and this is the only way to purchase drinks. Yes I can get water, but I am on vacation. Second day now because there is zero way of contacting anyone over the weekend. Hopefully I can get a solution to this matter soon and at the very least have someone contact me.
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December 2019 by Stilcevoli Production's
It shows on their website that they are a shared branch. We went to cash 50 dollar paycheck and then said they are not a shared branch with our Credit Union???? My membership card show's the COOP shared branch logo right on it! We wont ever go there again
