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March 2024 by William Hughes
There is no care to the preparation of the food wings were dry and over
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March 2024 by D Nichols
The disrespect!
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March 2024 by William Hunt
Amazing smell and taste.
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February 2024 by Cynthia Bishop
Delivery time was decent.. driver was pleasant although my order was wrong. I ordered boneless wings and got bone in which I don’t eat so that was a waste of money there. Was alil pricey. I got a medium pizza and wings I had to toss for $34. That’s tipping the driver $7..
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November 2023 by Me HONEY
Food was cold even after waiting 30 minutes for food. You judge the LOOKS OF THE PIZZA YOURSELVES.
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November 2023 by Paul Clewell
Quiet atmosphere, great service with nice people, and the food is quite good. Make sure you like a lot of sauce on your pizza when you go.
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November 2023 by Farrel H.
$20 for maybe the worst pizza I've had in years. Tasted like they threw an old pie back in the oven. Not nearly worth the price.
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October 2023 by Lisa Malone
10/11/2023Jaime was a wonderful representative for Donatos on Van Aken square.Jaime was patient whule I ordered. She answered my questions. I did not feel rushed.One thing was ot was cool temp in dinning area.
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September 2023 by Cehzar Clark
Very clean building. Customer Service is usually good. I like their pizza! Please Try!!!!
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August 2023 by victory vday
Good food. Donatos is always a little bit on the pricey side when it comes to pizza, but will you get what you pay for. The Hawaian Calzone and bread sticks hit the spot. Inside tables are a little dingy but 95% of the businesses to go.
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July 2023 by Raven Muggenburg
Order was wrong. Pizza was only fair and the service was horrible. People had no car
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June 2023 by Troy M.
I'm giving them 2 stars because the pizza is good. But seriously bad attitude, can't get an order right, the employees are obvious high (one smoking a joint right out front) and they just do not care. I ordered papa John's after dealing with them tonight and their app and website do not work for ordering
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May 2023 by Tom S.
Many carry-out orders here over the years. Reliable for thin-crust pepperoni pizza served hot and on time. Nothing special beyond that.
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May 2023 by David Kohno
This is unfortunaely what happens when black people in Cleveland manage your food. I worked here as a manager in 2015. Bad customer service, waiting forever, order inaccurate, the list goes on... Donatos doesn't care to pay for decent workers and management to help clean up their reputation. Certainly sounds like Lillian is still the District Manager in NE Ohio..........
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May 2023 by Wolali Dedo
I had a terrible experience with Donatos at Shaker Heights. I ordered two large pizza and 1 Pepsi. When the order was delivered, there was no Pepsi. I was expecting the Pepsi and it’s important for me to have a soda with pizza for a more enjoyable experience. When I called, I was advised that there was no more Pepsi. I was told the delivery person tried to call to tell me, but I saw no missed calls. I inquired whether there were other drinks to be delivered and the manager hung up on me. The manager was very unprofessional and rude. In the future, if you don’t have an item, call and tell the person that the item is not available instead of taking the order and delivering other items without the placed order. Since the manager is unwilling to assist, I’d like to talk to someone who can assist.
