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April 2023 by Sumiyyah White
.Myself and husband came in by appointment the last day of tax filing, and had our taxes prepared by Jacqueline Moore who was very professional and helpful and we would like to thank her for serving us with filing our taxes. We as well appreciated the good vibes, laughter and welcoming and customer service from both employees Jacqueline and LaShaunda.
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April 2023 by ElleDiva Brown
Even though I was Last minute Lucy this year, I was treated Professionally and with patience. Ms. Jacqueline Moore took her time, answered my questions, Every one that I had, which is Exactly what I expect from my tax lady. I can say I’m a customer for life.
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April 2023 by James White
The Best Experience I ever had getting our taxes done... Amazing Customer service... The Bestest ✨✨✨
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April 2023 by Kimberly Whitmore
My service was great my agent went out and beyond her duties Thank you so much
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March 2023 by allan Burress
Jacqueline took the time out to explain to me the credits and deductions that I was suppose to receive. I really appreciate that.
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March 2023 by JOE TheYoutuber
One of the best places in Cleveland very fast too.
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February 2023 by Otis Watts
Jacqueline took the time out to point out some of the details I was overlooking. And if it wasn't for her I would have missed out. I thank her and the young lady at south Euclid Jackson Hewitt
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February 2023 by Jaime Page
Jacqueline was very good and detail doing my taxes I enjoyed my experience
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February 2023 by Sabrina Aldridge
The tax preparer was very professional and answered all my questions and concerns she was awesome
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December 2022 by D'yana Dale
Jacqueline was very helpful! She answered all of my questions! I am pleased !!
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May 2022 by Dariee Love
The Service I received was exceptionally Good. I would definitely recommend this place for all your Tax needs!
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March 2022 by Jackie Robinson
My name is Thurman Watson my appointment with Ms. J. Moore was very professional. She was on time, polite and I do not have return. Thank you Ms. Moore for taking very good care of my business.
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March 2022 by Christy Berry
I love going to this location Ms. Jacqueline is very helpful and gets the job done over and beyond. Thank u
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February 2022 by Noelle Bye
I had an awful experience with this place, that resulted in not only undue stress, but also, there was no service rendered. I lost my father in October 2021 and was told I’d need to file his taxes. He had used a Jackson Hewitt office last year in Medina before he died, and he had a good experience, so I tried to use the one in Shaker Heights. First, there was a miscommunication with the one advisor on hand, who thought my father was still alive and lectured me that I couldn’t handle his taxes without having power of attorney or having him here. I told her that was impossible, as he’s deceased. She says I didn’t indicate that, but I know I did. To be fair, it’s hard to communicate through these masks. During this whole interaction, I felt the lady was talking over me, resulting in more miscommunication. After that, she was still insisting I needed to provide notarized paperwork, saying I have power of attorney. A quick call to my lawyer confirmed that no one can act as a power of attorney for someone who is deceased. I also tried to explain to her that there is no executor to the estate either, as it was settled without administration. Despite this, she kept insisting I needed signed and notarized paperwork of some kind, though she never specified what form this is. I have contacted a private CPA, and he was baffled by this assertion, but also said we would sit down and figure it out. It seems like someone who works at a Jackson Hewitt office should know what form, if any form, is actually needed. A little more compassion would have been appreciated as well. I felt like I was not being listened to, and I ended up leaving the office almost in tears. What’s more, I had contacted a customer service representative online, and I was never told any special forms were needed to handle my father’s taxes, and I could just bring his paperwork from the previous year. After this whole experience, I will not use a Jackson Hewitt office in the future.
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February 2022 by Mz. Punkin
My experience with JH this year was the most unprofessional tax filing experience I have ever had. It took me 3 visits in order to get my taxes prepared. I sat 3 hours, when I arrived it was only 2 clients ahead of me?. Jackson Hewitt should base their fees on the level of what's being prepared for each individual client instead of placing fees in brackets. There price gouging tactics is going to land them in hot water. My best advice to Everyone is to DIY and enjoy the money your going to save.
