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September 2023 by Jennifer Snavely
Currently sitting at the ATM with our card stuck inside and our cash deposit also stuck. Worst part is we can't even leave because the ATM is frozen with our pin on the screen. Customer service won't answer. Been on hold 15 min. I guess we are camping here tonight.
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August 2023 by Juanita Strother
I went in because I was attempting to load money in another account and the other application declined it and told me to contact my bank. Branch manager (young white man) told me that if I didn't know what I was doing, I should not be using it. It was another young lady who assisted me. But neither Of them fail to look at the account fully and see that there was a block and Hold On it. it was not until I called into the service center this afternoon that I Found Out There was ahold on the account and I have to Go back into the branch and verify my information with my ID again PERIOD this all could have been taken Care of Uber a week ago had he not have had a bias Against Me For whatever reason
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June 2023 by Gail A.
I went to this branch with my elderly mom who uses a cane. When we asked to use their Ladies room, we were told rather curtly, that we would have to go across a busy street to a salon. I understand not having a public restroom, but I don't understand the rudeness or not making an exception for someone who clearly has mobility issues. If I ever move back to Cleveland, I will use a different bank.
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June 2020 by Tony Searight
Safe visible ATM....currently closed lobby due to Covad 19....
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February 2020 by Jung Lee
Excellent service with timely response.
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August 2018 by Kendall M
I frequent this location and have had very little problems regarding service, especially in a timely fashion! A well-run branch! The KeyBank brand however has issues. Regardless, this location has knowledgeable staff, efficient staff, and friendly staff!
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March 2017 by Jamie Mueller
Stellar service with Nina helping us process a Heritage Loan. We could not have been more pleased with her expertise and professionalism, but especially with her grace and warmth. She made getting a loan a pleasurable experience. Wow!
