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October 2023 by Maynor Najera
Excellent service
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October 2023 by Maya Robinson
I walked in the store waited my turn. The employee at the counter refused to service me because I wouldn’t give him my contractors name? I just requested a quart of a touch of grey-sw9549 a color swatch sent to me from my contractor. But what I was given was a can of flat white paint. The employee wouldn’t even show me or hardly rang me up I had to ask if it was my can he said yes. He never stopped working with the other customer. But I just touched up a wall with white flat paint not what it says on the can. I’m going to need a refund. And the fact is I live in the Boston Heights area and just happened to be in shaker. I don’t need to explain why I’m buying paint. And who is using it??
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September 2023 by Barbara Hill-Newby
Helpful, nice, knowledgeable. Go here !
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May 2023 by Kevin Stockdale
Manager was very helpful.
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July 2022 by Carlos G Rios
Excellent customer service by the manager at that location
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January 2022 by Atalanta A.
My husband and I have been customers for years. when needed they always have been helpful and we love their match color service.The only thing I would suggest the company is to sell sample sizes, trying new colors and having to pay for a quart can be very expensive.
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October 2021 by Gwen Penn (Other)
Matt is the BOMB!! He is very knowledgeable, friendly and provided tips for me to paint. I appreciated his work ethics and his skills handling multiple customers. He made me feel like I was the only one in the store! He also keep others apprised of what he was doing, i.e., working on a paint job, helping a customer, etc. The other customers weren’t inpatient at all. Great job Matt!!
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October 2021 by Pete Foradori
The customer service at the Chagrin Sherwin-Williams is absolutely top notch! We ended up with some paint that wasn't quite right for the application and it didn't coat well - even after multiple coats. Scott went out of his way to salvage our customer experience, ensuring we ended up with walls that looked the way we expected. Thanks!
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September 2021 by Peter Foradori
The customer service at the Chagrin Sherwin-Williams is absolutely top notch! We ended up with some paint that wasn't quite right for the application and it didn't coat well - even after multiple coats. Scott went out of his way to salvage our customer experience, ensuring we ended up with walls that looked the way we expected. Thanks!
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September 2021 by Lisa Beth Jagnow
Excellent store and shopping experience. The store is organized, clean, and brightly lit. Staff was attentive, very helpful as well as kind and considerate. A large selection of merchandise.
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August 2021 by Gwen Penn
Matt is the BOMB!! He is very knowledgeable, friendly and provided tips for me to paint. I appreciated his work ethics and his skills handling multiple customers. He made me feel like I was the only one in the store! He also keep others apprised of what he was doing, i.e., working on a paint job, helping a customer, etc. The other customers weren’t inpatient at all. Great job Matt!!
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August 2021 by RON SAXTON
Always good great service and great attention to the customer
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August 2021 by John Cieszkowski Jr.
Very knowledgeable and helpful staff ?
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August 2021 by Gerald Ford
Great Service
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May 2021 by Valda Lewis
I ordered on line and the sales assistant added a $10 coupon and reduced the price before I got there. Very efficient.
