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January 2024 by Elana Clavner
Matthew, the store manager, was beyond amazing!!! The patience he had dealing with my phone issues and the tech support line is nothing short of AMAZING! Seriously!! This is now my location for anything dealing with my phone. THANK YOU!!
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January 2024 by Kate W.
Mathew was exceptionally helpful and helped me take care of my problem efficiently and with kindness. Thank you!!
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December 2023 by Jackie Robinson
The representative Stephanie was so cordial, explained everything that was happening and made the experience nice
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October 2023 by Tommy Froelich III
The workers are so nice and helpful, I had a great shopping experience here. Thank you!
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October 2023 by shat zee
Endia stayed over to help n was very helpful & friendly.
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May 2023 by Alexus Gales
DD was able to help me get my phone upgraded! She did an excellent job with explaining everything and letting me know all my options , she was kind. I was so satisfied that I sent my boyfriend all the way back to Shaker bypassing the Verizon by my house just for him to have her assist with starting new service. The store was also clean, made me feel comfortable being there. Definitely 5 stars ?
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May 2023 by Mary Ramsey
I was very pleased with service and truly enjoyed my visit with DD.
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May 2023 by Charlotte Rogers
Excellent, wonderful, did a great job! I have no problems!!
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May 2023 by Mabel Fullen
Service is always very well handled and I am very pleased.
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May 2023 by latonya oliver
I was at another Verizon store and was told they had no phones. Went to Shaker and was glad I did
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April 2023 by Brenda Spicer
I always enjoy my neighborhood Verizon store on Chagrin in Shaker Heights, Ohio. They are polite and efficient and look to see if they can offer updates and offers that can tighten up your billing and plans.
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December 2022 by Amanda M
Terrible experience today. Have an amazing experience here two years ago but today was nothing like I have experienced at any Verizon. Will not recommend this location to anyone anymore.
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October 2022 by Austin Mohler
One hour before close and DD was amazing super nice and fast. She definitely deserves a round of applause. Will now only go to that store and have DD help me!
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October 2022 by Janice Lewis
Have always had good experiences with Verizon, but this one was exceptional. Rep was personable, capable & knowledgeable.
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September 2022 by Nancy Roosevelt
I had a great experience! DD, the new manager got everything setup and went above and beyond making it possible to get a new Apple Watch.I am so glad I left Att in the dust after 24 yrs! Their treatment of me was outrageous!Grateful to have a new home!