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November 2023 by Tommy Froelich III
They did not practice safe keeping of my dog and she was nearly killed because of it. It was an unacceptable oversight and they did nothing to make it right or show compassion so I will not be giving them my business anymore. Safety of pets should be of upmost importance at this location because it sits at a very busy portion of chagrin Blvd. Bad management!!! Do not recommend.
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October 2023 by Eleanor Bogard
Amazing pet store! Love shopping here for my dog. My dog gets her nails clipped here and we absolutely love the service quality. Always amazing and friendly staff
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July 2023 by Zoe Ellenbogen
Lovely place - all the staff are so friendly!! This is a long review but I wanted to highlight every aspect of Woof Gang that makes our experience so great!Our dog is not a fan of car rides whatsoever, so having such a positive interaction right as we go through the door really helps, especially when he comes for grooming. The people there are always willing to take their time and go slowly on introductions, I never feel like they are rushing to get him through. Also, every grooming is consistent and neat would highly recommend this place to anyone who has a dog who gets anxious in new setting or during car rides!!Second, the selection of items they have is awesome, our super picky cat absolutely adores the bed we got from WoofGang! Another positive experience- our dog is a mix with a big boxer chest, so harnesses can be difficult to size correctly. The person who helped us was so kind to us and sat with us to adjust the harness straps so we knew we were getting the right size for him. Overall, highly reccomend this place to anyone looking for a groomer or a place to stop with a kind staff and a great selection of toys, treats and necessities for your dog or cat!!
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July 2023 by Jennifer Ullery
Our dog is very particular, and she loves her groomer, Lexi. Lexi does a great job every time
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June 2023 by Sanaza Interro
OMG THIS PLACE IS SO CUTE. I JUST HAPPEN TO STUMBLE ACROSS IT. It's such a precious little shop and grooming. staff was really friendly store was clean and organized and the aesthetic was precious good job to thier planogram and interior store designers!
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April 2023 by Jackie Dubin
Outstanding staff receptionist was wonderful Sam cut Toby. Great manager was also great. In fact, I can go on and on, but it’s an outstanding place to go. It’s the best kept secret in town. I don’t think I’ve ever met a group of women they get along, so well . We will see you on the next grooming appointment.♥️?
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March 2023 by Raleigh Lipsky
I have been a customer of Woof Gang for 2+ years. Up until this point, I have had a great and positive experience. I highly recommend Lexi because she is fantastic, and I'd give her 5 stars if I could.I hesitate to even leave negative feedback, because that is not something I do, but feel it should be acknowledged that you take your animals there at your own risk.At the behest of the store manager, Melissa, my dogs were groomed by someone who was in training. She called me personally and asked ME to switch their appointments to this new groomer so they could "get more experience."I picked up my dogs and it was evident that my girl dog was hurt. It turns out that she had an infected paw and leg from being groomed. She also had a few cuts on her. I approached them with the vet bill and asked for reimbursement since it was obvious that she was hurt on their premises. At first, they offered me half the amount, and then ended up completely reneging on paying any portion of this bill because and I quote "too much time had elapsed since the original injury to prove she was hurt in their premises". This cost me $900.I will NEVER support their business again because I do not trust them to keep my dogs safe nor do I care for how they handled this situation. I know they will likely respond to this review, and that is their right, but as a returning customer who spent literally thousands of dollars for years getting toys, treats, and paying for grooming's, I do not appreciate the way I was treated.
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March 2023 by jeri SHORE
Thanks so much to the Wolfgang groomers.. they took my hairy Bichons and made them look good again!
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March 2023 by Valorie Ventura
Juju and Frosty smelled like heaven after their spa experience packages ! My little chihuahua and Choxie can be very stand-offish with humans other than myself but the staff here seem to be dog whisperers!! I won’t be going anywhere else but here!! All the treats here are healthy and amazing too!! The girls loved everything the staff recommended!! ❤️ ?❤️
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March 2023 by Mike Romanella
Nice looking establishment when you walk in. Service was marginal. Their cakes seem to be made of concrete? Paid $40 for a ‘dog cake’ that resembled more like two hockey pucks glued together. My dog took one look at the thing and backed away. I figured something was up and man oh man when I touched this so called ‘cake’ I knew why he wasn’t eating it. Buyer beware on the cakes at this place. Overpriced and a little too much concrete in their mixtures.
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February 2023 by She McE
Great atmosphere. My dog loved the store. We found products for her.
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November 2022 by Nancy Yang
We use the grooming services here. They can book up fast but we are always satisfied with the groom. Cute shop with lots of baked doggie treat selections. Everyone is always so friendly when we stop by.
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August 2022 by Shannon Majewski
Extremely disappointed. I drove 30 minutes to buy some treats form my pup and was excited to support a local small business. When I walked in I was not greeted what so ever and the young girl working did not been lift her head from her computer. Not once did she say anything to me while I was in there for five minutes. I even was near the desk and could see she was on a chat room and she never looked up. Unfortunately I walked out without buying anything. For a family owned business, this sadly disappointing.
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August 2022 by Vic C.
Woof Gang Bakery & Grooming Van Aken is a cute boutique that sells dog accessories, toys, clothes and also a little bakery that offers cute dog friendly cookies. Grooming services are also available. You can find Woof Gang Bakery & Grooming Van Aken in a small strip mall, next door to Benjamin Moore Paint Store with parking in the lot. A friend of ours, who is local to the area was so sweet to purchase a few cookies here for my dog, as a gift to welcome us to Cleveland. She got my dog 2 "White Paw" cookies that are iced with some kind of dog friendly frosting (these cookies are about $5 a piece, prior to tax). My little girl dog just gobbled these up (but because they are big cookies for my dog, I did break up the cookies and gave them to her over a few days). I just loved the design on the cookie (and am sure if my little girl didn't gobble it down so fast, she would have liked it too, lol). If I lived in the area, I would come back to purchase other cute dog cookies for my little girl and for other dog friends.
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August 2022 by D howard
I really liked this place at first . It was only 10 minutes away from my home and seemed like a nice grooming place for my two poodle. A family emergency caused me to have to reschedule a grooming appointments for both dogs. I was checking my messages and had a voicemail from Woof gang bakery & Grooming. Melissa/manager stated that the groomers was mad at me for canceling so she have to cancel my dogs upcoming scheduled grooming appointments. That was very unprofessional and heartless do to the fact that my Cancellations was do to a family emergency. Still will like to speak to the owner, i will continue to call until I reach him ,because according to Melissa /manager has no idea when he will be in. Treat others the way you wanted to be treated shame on you Melissa for being so unprofessional . Do better!
