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November 2023 by Mike Caporicci
Nate was great, and Gary was also in the beginning. I bought my truck in July and for 3 months that I had it it was in the shop for a third if it. They helped the first time it was in, but the last time I was on a business trip, and it cost me $$$. Gary said he had my back when I purched but the follow-up was not the case. I won't by my wife's car here. Sad, but customer service is big for me. Nate is a great, and the 2 girls in Service department were excellent. Not impressed with the rest.
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October 2023 by Rudy Martinez
I had been searching for a used car for a few months. After seeing one that piqued my interest on their lot and looking at it online, I used the chat feature to ask for more details.The chat response was immediate and excellent. I could tell I was talking to an actual person. After getting my info, I was contacted by Jeffrey who helped set up a time to come for a test drive the same day.When I arrived, I was introduced to Steve who was friendly and helpful. After the test drive, I pointed out an issue with the car and Steve said if I was ready to buy, he can have the car in service first thing in the morning to fix it.We ran the numbers, came to an agreement, and signed everything. True to his word, he had the car in service the next morning and I picked up my car right after lunch. The issue was fixed and the car was brought out to me clean, with a full tank of gas.I would definitely buy from here again and recommend Steve to anyone in the market for a used car.
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September 2023 by Declan Donovan
I decided to go through mike bass used cars because I work Ford and figured they wouldn't rip me off. They did exactly that. They promised everything was "inspected" but a few days pulling off the lot my ac went out( with my my pregnant girlfriend and kids) and bearing began shaking after maybe a few hours into driving. The service department never returns calls, and are too busy but every time we drove past had few cars there. I work for Ford and will never use this place again.
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August 2023 by annekagrif
I worked with a young man named Mike in used cars who I'm very pleased to have done business with. I ended up buying one of the two Subaru's I checked out on the lot. He was very respectful and didn't pressure me into buying one car over another. He offered to let me drive the car on my own which was a nice departure from other dealerships I had gone to, but since I didn't know the area I asked if he would ride with me. I had a good experience I almost bought a Subaru from another Subaru dealership that was really playing up the FOMO (fear of missing out) factor of their car. I'm so glad I didn't buy the rust bucket from that dealership. Mike was really good at helping me come to the conclusion to buy the car I ended up with. He helped me weigh the pros and cons and allowed me to decide what was the best deal for myself without trying to pressure me. I'll do business with them in the future also I got a fantastic car at a great price.
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August 2023 by Linda Capers
My experiences at Mike Bass Ford has been great. I take my car there for a check up and I’m greeted kindly by Zack. When my car is done,which is not long, I go home. I lease all my cars from Mike Bass and will continue to do so thanks to James Patton and the Mike Bass team.
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August 2023 by Steve Williams
Ordered and purchased my Ford Maverick through Mike Bass Ford and salesman Brian K. They were excellent from beginning to end. With the Mav being in such high demand I went into the process knowing it would take quite a while from order to delivery. This dealership did an excellent job and I would highly recommend them!
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July 2023 by sherri arterburn
Bob Hogg and the team at Mike Bass are professional, personable, thorough and competent. This was my 3rd vehicle through them and I will return for the next one.
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July 2023 by Denise Wilcox
Needed a broken piece replaced on my Ford Explorer ST. Made arrangements with the parts department to get the part ordered before making an appointment. ( 1 hour drive to dealership) Received a call that the part had arrived and service was scheduled. Saved me a lot of time driving and time to inspect issue. Great Parts and Service Departments.
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July 2023 by Sean Neil
From first call to the car being delivered to my driveway in MD, whole process took less than two weeks. The sales manager Pete and the salesman Mike were very friendly and quick to respond. Kept me informed throughout the process and answered all my questions. Definitely worth your time when shopping for used cars.
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June 2023 by Just Bill
This car dealer started small and through good business practices and moderate honesty, has become one of the nation's highest-rated car dealers in the nation. I can honestly say if you purchase a car or truck at Bass, you will not be burned.The Service Department is underrated as they employ all the Aces when it comes to mechanics and body shops.
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June 2023 by Mary R.
Went in for oil change and had tires rotated. Oil change ok, but they totally ruined the lug nuts on all the tires and then charged us $59 to replace all of them. They said this happens all the time. We have had vehicle since 2017 and never had this happen before and we have had tires replaced and rotated a few times. What a scam. Will never use them again.
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May 2023 by Diana St
Great service from Jeffrey the internet specialist to our salesman Sixto! We were treated very nice and NO high pressure! We were looking for a first time car for my daughter and they worked on making that happen! I would recommend them to anyone who is in the market for a used car!Thank you!
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May 2023 by emmanuel c.
gary finance mngr at mike bass ford avon is a deceptive snake in a fur coat and purple sute that looks like it came from a 1970's vintage resale store, anyway not real8zing i was thrown into a third party shark y ank finance company called flagship finance, they arent even a real bank the are a third party high interest payday loan company compounding interest rates and not even a l8git bank. gary was so smooth talking and coniving and act3d quickly so i didnt catch the full details 9f the financial deal on purchasing the car till my 30 day warrenty expired and they denied me the extended warrenty. after discovering who i was dealing with, gary denied it all tye car has major issues gary known about because the mexhanic told him so, i was present in that conversation, gary decieved ne leading me to believe all repairs were done, no' they weren't and gary now thinks he got away with trying to rob me and make money off a miney pit of a car, i have talked to lexington law firm, they are taking the case, i am suing mike bass ford and gary for fraudulently deceiving me. please do not and i mean hinestly do not do business with mike bass ford avon or gary finance mngr at mike bass ford avon, selling crap cars with high interest through a payday loan with compounding daily interest and not telling you is deceptive and fraudulent, sorry you snake in a cheap purple sute, your nothing but the l9west form 9f degenerate sewer trash, wow, mike bass ford subcomed to the lowest of lows when they hired th3 devil in a purple sute aka gary
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April 2023 by Kathryn Kralovic
We had been looking for a gently used SUV for a while. It was our first time at Mike Bass Ford and David Golini was a great salesperson to work with. We told him what we were looking for and he was respectful of our price range. He didn’t try to pressure us into buying something we couldn’t afford. From start to finish he was great to work with and we will reach out to him again for future purchases. Dave Cortes in the Finance area was very patient with our questions as well. Thank you! We are enjoying our new Ford Escape!
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April 2023 by P T
Mike Bass Ford was the best dealership experience I have ever had, and I previously had employee pricing through GM. Brian was straight and to the point, ZERO hassle and guided me through the process of ordering my Maverick and kept me in the loop on a high demand vehicle. Seamless and turn key. Couldn't be any happier about my experience. Brian Kewley is a fantastic customer care rep
