-
January 2024 by LINDA SCHUMACHER
This service department is one of the rudest places I have ever seen. I am disabled and walk with a walker. I pulled into the service area got out of the car and I am walking towards the door where there were 3 people sitting at their desk and not one of them got up to greet me or bother to open the door for me. This is the 2nd time that I have complained about the personnel and will never go back again. This is my 5th car that I bought there and will take my business to another Kia dealership.
-
January 2024 by Bruce S.
I have been there for updates to my 2014 Kia Soul. I recently made an appointment online to have them install an anti-theft deterrent update that Kia was offering. I was very happy to find out that I could bring my car in the next day. When I arrived, I was asked what I was there for and when I told the lady who asked, she looked confused and then grunted. She asked if I made an appointment, I told her that I had done it online. She looked it up on her computer and said that they had not found my appointment. She saw that I looked upset, and she asked me if I wanted to make an appointment for another day. I was already put out by the fact that I had made arrangements for that day. I think they need to figure out what's wrong with their online appointment app. I made an appointment with another Kia dealer and had no problem getting an appointment that they kept. When I want a new Kia, I know I won't go there.
-
December 2023 by Chace C.
Danny Kocak was awesome to work with glad i went to see him today. It was super easy and I felt right at home here. The experience was just an all around a good time and wasn't like any other car buying experience I've gone through before.
-
November 2023 by Julie D.
When we purchased our 2016 Sportage, we paid $299. for a rewards card that would give us half 50% off on oil changes and reduce costs on other service and products purchased at the dealer to maintain the vehicle, on my last visit we did not get the discount, we complained and were told that the rewards no longer exist and only 10% would be taken off. so, warning do not waste your money on their products they sell at purchase time, you may not receive them down the line, I will take my business elsewhere, including whom I purchase my next vehicle from. In the future I will never purchase any extras from the dealerships we do business with. learned our lesson.
-
October 2023 by Jen B.
#Montrose Kia Sheffield OH #KiaSorento #kia **Please share this post** Ten years ago I was raving about what a wonderful experience I had at Montrose Kia. I paid my car off in 2018 and my favorite feature of my car was my backup camera. About a month after my car was out of warranty it quit working. There was absolutely nothing that Montrose would do to help me with the situation. I told them how much I loved the service that I got when I bought the car, I loved the car, I wanted to buy more Kias, and there was absolutely nothing that they would do to take care of my camera for either free or at a reduced cost. I begged and pleaded for them to do anything to please help me get this fixed for less than the $460 that they were quoting me. I asked them if there was somebody that I could speak to at corporate and was told that corporate does not override individual service centers. After calling corporate I found that to be absolutely true. Fast forward to today. I took my car in for a free anti theft software upgrade (which incidentally could not be done because I have an aftermarket remote starter), and ended up asking if they could please take a look at the door to my gas tank, because it's very hard to open, and sometimes will not open at all, as well as a couple of lights that would not go off on the dash. After it was determined that I had 60,203 miles on my car I was told that I was 203 miles out of my 60,000 mile warranty, and they were going to charge me a diagnostic fee to look at it. This is the second time that this dealership has been unwilling to help me out when I have been slightly out of warranty. They made sure to tell me that my car was due for it's 60,000 service for $700. I will never give them another dime. If they bothered to take care of me when I needed it I would probably save up the $700 and have it done because I love my car and want to keep it for as long as I can. I have worked in customer service my whole life and this isn't how you keep customers. It was my full intention to buy another Kia and now I have to say that I absolutely won't. It has been my sad experience that the service center in this particular dealership is just not interested in helping customers or rather, me. A little bit of extra effort/help would go a very long way. I was clearly upset when I left and no one made an effort to talk to me or ask me anything about what was going on, they just let me leave. I'm very sad over this whole experience and won't hesitate to tell anyone not to go to this dealership. I want to say that I am not upset with any individual person who works there. I understand that they are just doing their job and it's not personal. However it feels very personal to me because this was my first new car and I really wanted my second new car to be a Kia as well.
-
September 2023 by Spam A.
Took my brand new car purchased (Feb 2023) in for an oil change and alignment. Service manager came back to the waiting room told me 2 of my brand new tires needed replaced due to wires showing. When I asked him what would've cause this on a brand new car he had no explanation. I then went out to my car when it was finished and looked at all my tires. Only 1 tire had wire showing on the inside and then the other 3 were perfectly fine. Until I noticed a bunch of chunks missing on the side wall of another tire ( these missing chunks were not there when I brought the car in) I tried to reason with the service manager and come up with a good explanation for how those chunks would've appeared like maybe a tool in their shop? Or maybe the tech accidentally dropped the tire on something sharp? Noooooo instead the manager began to deny it all and started to ignore me and wouldn't help me figure it out. Now I need to purchase 2 new tires on my brand new car. Service manager is a joke, should be fired if he doesn't want to help the customer or explain the cause or reasoning for things appearing on cars HIS team works on. I can now see why this store has such a low rating. Wouldn't ever recommend this place to anyone. 0/10.
-
June 2023 by Thomas B.
Worst dealership I have ever been too. Drive 2 hours to get a car and they offered $2500 less for my trade-in then 3 other dealerships offered. Plus they automatically add the protection plan without asking. Another $1300 added to the price which I did not want but they don't tell you about it on the phone. They are shady. Don't shop here. Look at the recent reviews for this place. You will see how they operate.
-
May 2023 by Darla F.
Took my car in for a recall, and due to backordered parts, it was there over 5 months. When I got it back the battery would not hold a charge. Their technician said it was most likely from sitting so long. It was a top of the line battery, less than 5 years old. I explained we had no problems with the battery when we brought it in, but they said the battery was not their responsibility. The service manager, Fred Dawry, asked me to reach out to him after I posted a review on Google, but I have left him 3 voice mails, and have heard nothing. My husband said we will give them no more business.
-
December 2022 by Kathleen B.
Service dept stinks not enough hubs. My car sat for an hour and half outside had appt. They do not discount pcm and did not know there was a 8.00 shop repair fee. They did not check car good before putting it on lot. Tie rods were not good before I bought it. Air bag prob was covered. No more used kias for me.
-
November 2022 by S B.
I worked with Corey Logan over the phone and in person. Upon arrival Corey reinforced all of the suggestions he made over the phone in my car search and helped further educate me for my upcoming purchase. 5 stars!
-
November 2022 by Elliot D.
First, just to be clear: we love our 2016 Kia Optima and it has always run great! However, Montrose Kia in Sheffield Village, Ohio seems to have broken our PCM by getting it wet during a routine test because oil was burning off a bit faster than normal (I've spoken to other mechanics who think it's likely they got it wet, especially when they refused to send me photos or documentation of the part after I explicitly asked). Derek Leuenberger told my wife over the phone "not to talk to lawyers" because "they'll get us in trouble." I'm not sure if he was threatening us that Montrose Kia would get us in trouble, or if he was saying the lawyers would. He tried to refuse to send an itemized estimate at all on the phone after I had mentioned having a legal consultation with lawyers and speaking to three other Kia dealerships in Ohio who all confirmed that what was described just doesn't happen. Without variation everyone has confirmed that we should have at least been able to pick our car up in the condition we dropped it off. I'm disabled, and this is our family's only car. They aren't responding to us anymore, and it looks from their Facebook page like they're doing this to us (possibly targeting seniors and disabled people though I can't say for sure - it just feels what a few mechanics have described as "shifty"). Please can someone from Kia contact me ASAP about this? Their VP Joe Stefanini is saying they will give us a 25% discount "if we sign a release." I also have an audio recording of the same Vice President saying, verbatim, that the part wasn't broken when we brought it in.
-
June 2022 by Chad B.
This was hands down the worst interaction I have had with a dealership in my lifetime. My wife and I have been looking for a Telluride for awhile. We attempted to work with Jimmy, who let us know about on that was due to arrive within two weeks. We agreed to a vehicle purchase price with a $5000 market adjustment. He let me know that a $2500 deposit was needed for the vehicle to be earmarked for us. We called and gave our payment to the cashier. Jimmy then asked how we would like to pay. I told him we would put down a large down payment and finance the rest. I also let him know we would likely use our personal bank because they have very good rates. He told me the dealership typically has the best rates so would I be interested in financing through them. I said, if you have as good of rates as USAA then that is fine. Jimmy then showed me a monthly payment option that included an additional $6,733 in warranties and accessories that were not discussed or requested. I asked for these to be removed and he complied and sent a new monthly payment option. The amount of the monthly payment was not of concern, so I said the charges listed to finance looked good. The dealership then overnighted us a financing packet to review and sign. It was not until this, that we noticed the interest rate on the loan offered was over 5.5%. I then let him know I am going to check against my banks offered rate and get back with him. After another day passed Jimmy checked in with me regarding the paperwork, I let him know I should have everything I need by the end of the day and get back with him and let him know when I sent the paperwork back. It wasn't until this point I was told if I chose to not use their in house financing (which I let them know was a full 3% higher interest rate than my bank) that they would "unwind the deal". I requested the dealership GM to please call me to discuss the situation. Later that afternoon the sales manager called me to discuss the situation. He proceeded to tell me that changing financing now is in bad faith, it does not benefit them if I use my own financing, and that we "agreed" I would use their financing as the deal. He also told me if I chose to back out of the deal they would keep my $2500 deposit, then gave me a reasoning of it costing them money to "restock" the car (that hasn't even arrived or been notified as in transit). They told me I had 3 options 1)purchase the car using their financing 2) Use my own financing and they will increase the vehicle purchase price another $3000 (now a $8000 market adjustment) 3) I could unwind the deal and they keep my $2500 deposit. I made it clear to them the only deal we would accept was the original agreed upon purchase price of the vehicle (which was never mentioned requiring in house financing). Jimmy never once told me, prior to taking it, that they would try to keep my deposit as non-refundable. At this point they are holding my money hostage in hopes to pressure us into a vehicle purchase using strong arm and extremely sleazy business practices. It's now been 2 days since I let Jimmy know " This deal has become excessively uncomfortable for us. Will you please return our deposit?" And I have been completely ignored, no messages returned or phones calls. I have all correspondence for the described situation and plan to share my experience on any and all avenues so no other customer has to be subjected to this.
