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June 2024 by James Johnson
Went to this location for help cancelling a line and moving lines to other devices due to my mothers passing. Was told I couldn't cancel the line because there was billing for a new device associated. Explained I understood their was billing for a new device and that's why I wanted it transferred to a different line but I am not going to keep paying for a "phone" service line no longer needed. Asked what he/she can help me with and only answers or help I could get was "you can call customer service to see if they can help, this is a RETAIL STORE only". Good to know and I will NEVER buy anything from an AT&T "RETAIL STORE" again. They want it all online? Fine, sorry I bothered you. Likely to change providers due to this experience. Useless is all I can say. One star because zero is not an option.
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January 2024 by Dan Hemmert
I had issues with my older Android phone (maybe 5+ years old, I dislike change. Anyways, the salesman Devin was VERY helpful. I did end up getting new Android ( not as heavy duty as my last phone, I have a tendency to break them) he transferred everything over. Some of the apps that weren't working on the older phone was working on the new phone. He was patient, got me up, and out of there with minimal delays, and made me very appreciative of stopping in. My past experience with the help in there wasn't pleasant, yet Devin changed my outlook on that store.
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January 2024 by Jennifer Barch
I just tried to call someone at this location about a question and instead of listening to me straight transferred me in middle of me talking. Poor costumer service. Glad I switched to Verizon. ??
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July 2023 by Isaac McLaughlin
Unprofessionally short on the phone
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June 2023 by T Mann
The customer service rep (Moore) provided the best customer service I have ever had for phones. He was knowledgeable, straightforward, patient, and efficient. Based on our interaction, I will continue to shop AT&T.
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January 2023 by Danielle Landrum
Matt at the Sidney store was very patient and helped us with all of our cellular needs, He helped us switch over our apps and was very helpful & patient with setting up Our new service, I would definitely recommend a 10 out of 10.
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October 2022 by Tambra Brown
Matt was great at explains products & super helpful w/ our account! Very knowledgeable & patient! :-)
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October 2022 by Melissa Wallace
They were very helpful!!!! I’ll be back for sure.
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August 2022 by Paul Peyton
Well trained. Very polite. He did it right. Thanks
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July 2022 by Matt Hickman
Very knowledgeable and very helpful.
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July 2022 by DGriff
The guys did a great job, super informative and patient. I came in with a lot of information of what I wanted and how I wanted it done and they nailed it. Would highly recommend this store.
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May 2022 by Daniel King
The mistakes the employee at this store made setting up our service led to months of hell involving massive errant charges to my account and illegitimate suspension of my phone service. It was so bad and became so complicated, no one at the call center could sort it out. The issues weren't resolved or even completely understood until we filed a Better Business Bureau complaint and an agent from the company president's office had a look at it.The agent explained in detail to me what had gone wrong and made it clear to me everything stemmed from actions taken at this store. She said that feedback would be provided to the store which could lead to staffing changes, but that because this store is an "authorized retailer" and not managed by AT&T they could not make those changes directly.Another thing to note is that she told me that now that the smoke has cleared, there is still a phone missing and it seems it may have been stolen.My advice is to give the management time to clean house before you even consider visiting this location.
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February 2022 by GriffMode
The guys did a great job, super informative and patient. I came in with a lot of information of what I wanted and how I wanted it done and they nailed it. Would highly recommend this store.
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February 2022 by Megan Marvin
Pretty poor service. AT&T as a whole are a joke. But we asked the worker to help us with cancelling a very old contract for my grandma whose phone won’t even turn on anymore. He basically made us feel d*** and said “I guess I can make a phone call for you, if you can’t do it.”This is what we were met with after two hours on the phone ourselves being transferred 5 times and on hold for 20 minutes at a time.
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February 2022 by Noah Reineke
Fantastic Service! Hooked me up with awesome accessories, and some new iPads! Best store I’ve been to!
