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June 2025 by Joe Riggenbach
Very nice place . Smart and locatable staff too. :)
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June 2025 by anthony keith
If I can't find it the employees do or they don't have it I generally go here first they even sell limited groceries
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June 2025 by Missy Bell
Taylor H in paint is about as rude as can be. I needed 1 can of primer shook up and after waiting 20 minutes and 2 other workers looking for her, she finally showed up. Then very rudely asked me, “What do you want”? I told her and she did it but when it was done she rudely gave it to me and walked away. I said, “excuse me, I have a question but she kept walking.” (She was also this rude when we went in the other day and got 4 gallons of paint). My husband is a contractor and spends thousands a month there. The paint department has lost all our business. We will go to Lowe’s for those supplies. Do I want her fired? No! But a refresher course in customer service wouldn’t hurt.
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May 2025 by Chris Heeter
Review: Terrible Customer Service Experience at Menards – Disappointed and Frustrated
I’m writing this review to express my complete frustration with the terrible customer service I received at Menards after purchasing a gas-powered Husqvarna weed eater on 05/10/25.
Shortly after using the weed eater, it began to stall repeatedly and was unusable. My receipt clearly stated that I had until August 2025 to return the item for a refund. Around two weeks later, I brought it back, hoping to return it and get my money back—especially since my older weed eater performed better than this brand-new one.
When I explained my situation, I was met with resistance. A woman named Terri told me I needed to take the weed eater to a local service center first, to confirm there was no gas in it and to see if it could be repaired. I told Terri that the gas was drained out of the tank and there was no gas. I also explained that the receipt didn’t mention anything about this requirement and reiterated that I simply wanted a refund.
Thankfully, a kind and helpful employee named Megan initially offered to process a store credit. I accepted that resolution. However, when she attempted the return, she needed manager approval. That’s when the situation took a turn for the worse.
Josh, the Assistant General Manager, came over and firmly denied the return, again insisting I take it to a service center. I pointed out that the receipt clearly stated I had until August to return the item, but he stood his ground, saying “that’s our policy,” and that I should have read the fine print before purchasing. I was shocked by the lack of flexibility and respect. When I reminded him that Megan had offered the return, he simply dismissed it.
Then Angie stepped in and asked me where I had purchased the item. I said “Menards, in Tipp City.” Her immediate response: “Take it there,” in a dismissive tone. She continued to be short and rude, not just to me but to other customers waiting in line.
Despite all this, after nearly 15 minutes of arguing and being treated disrespectfully, Josh reluctantly processed the return—but not before continuing to be rude and condescending. As I left, I told him I’d never buy another gas-powered item at Menards, and truthfully, after this experience, I’m close to never shopping at Menards again.
I’ve been a loyal customer for years and have spent a great deal of money at Menards. I don’t expect perfection, but I do expect to be treated with respect and integrity. What I experienced from Josh, Terri, and Angie was anything but. Megan, thank you for being the only bright spot in this entire frustrating situation.
This was a disappointing, stressful, and completely avoidable experience. Customers deserve better.
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May 2025 by jennifer sniegowski
Came here with my disabed 14 yr old son and went to use the handicap cart so I could shop a
nd not push him and the worker informed me he was ot allowed to use it. I guess I will be taking my business elsewhere from now on. Nothing like discrimination for handicaps.
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April 2025 by Curtiss Myers
They have every you need from the kitchen sink all the way to a whole house. Great hardware, plumbing fittings, and tool selection. Their hardware and fittings sections provide a greater selection and assortment than the orange and blue box home improvement stores. And their lumber selection is vastly superior.
Just have to keep in mind that most of the prices are actually 11% higher than listed on the website. To get the more evident lower price you have to mail in a rebate form.
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July 2024 by Josh Aten
Loading landscape and fencing I purchased. I wanted to recognize Joe from OPD. Great customer service and helpful. He was very positive and happy to help us! Thank you!
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June 2024 by Matthew Norris
Frequent flyer love the place
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June 2024 by Creepy KennyC.
Friendly helpful customer service...found everything we needed and then some
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December 2023 by Aaron Sexton
I go to menards over home Depot and Lowe's every single time.
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September 2023 by GamingZombie 811
As an employee here we are extremely friendly. We're more than happy to help our customers with whatever they need
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September 2023 by jrcppv
Very helpful staff. They helped me find everything that I needed.
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August 2023 by Robert Biddle
Menards has a different collection of stuff than Lowes, so it's nice to check them out for variety.
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August 2023 by Teresa Ammerman
Nice store with a good quantity of items to choose from. Hard to find an employee to help you.
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August 2023 by Mr70pontiac
A great place to shop
