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January 2024 by pamela lilly
I did not have to wait! Justin saved me money by telling me about streaming! He was very helpful!
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January 2024 by Peter Sanders
Best experience everJustin is the best manager in the businessBecause of him everyone within 25 miles should go to him in Solon store
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January 2024 by John Mitchell
Awesome experience!! Friendly and professional. Answered all of our questions. Highly recommend.
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November 2023 by Arun S
After visiting multiple ATT stores in and around Mayfield area and none were able to resolve my issue, I visited this Solon, OH store for the first time to convert my Prepaid acc to postpaid. Kevin - The store person quickly tried and identified how it can be done. Kevin seemed technically sound and connected with backend tech-support, explaining the issue and getting it fixed. Though it was bit of a lengthy process, but Kevin patiently did it with ease. Good to see such technical people providing very good customer service.
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November 2023 by Do Dad
Kevin, manager was great. Very helpful and patient.
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November 2023 by Michael Cirino
Anthony was very polite, pleasant, helpful, and taught how to do this survey!!
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October 2023 by Amari
Kevin was great! Very helpful and got us in and out!
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September 2023 by Bel Chan
I was pre-ordering the iPhone 15 pro max, and there was an error/bug with the sales tax via the AT&T system; because of this I was NOT able to order it, HOWEVER Rinasia went above and beyond by staying 2 hours OVERTIME the closing- just to get my order in. She was persistent and extremely professional during the process despite me having frustration with how long this process took. She went out of the way by staying on phone calls with support for hours and was very accommodating. 10/10 would go to her again and recommend others should as well. One of the best experiences I’ve had with a service worker!!!!
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August 2023 by David H.
I spoke with corporate AT&T and got an erroneous bill removed. All these people had to do was call AT&T and verify it was removed and I would have started service and got a new phone. Yet the 2 people there were too lazy to do this l. Lost a big sale because of laziness
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July 2023 by Sharon Parker
Excellent customer service experience. Kevin was very knowledgeable and attentive. Kevin also knew how to promote sales and services of products he thought would best benefit the customer's needs, based upon their exposure to specific technical devices. Kudos, on a job well done! I would certainly recommend AT&T ( Solon, Ohio location) to family and friends ?
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July 2023 by Barbara Washington
We had an awesome experience with the manager, Kevin. My husband and I explained the issue with my phone and Kevin resolved the issue for us. He was kind, attentive, and very professional. We would definitely recommend this store to friends and family.
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July 2023 by Sharon P.
Excellent experience! Kevin rates an "A+" in customer satisfaction and service. Kevin is quite knowledgeable as well as attentive. Kevin knows how to promote additional sales and services that he feels may benefit /meet the customer's needs. Kudos on a job well done! I would certainly recommend this location (Solon, Ohio) to family and friends. You will not be disappointed :).
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May 2023 by Robert Howell
Tell the store manager to review pics of "New Store Opening" advertisement sent out to customers.Half the pics are of the Old store in Solon. Your attention to detail makes me want to drop ATT after 25 years.
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September 2022 by shawno 360
Tried to switch to AT&T. They were not able to handle it.
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February 2022 by J A
They are eager to sell the phone and plan. Then made completely wrong promises and false billing statements. We went here, multiple times to fix our billing issue. So horrible. We called AT and T 6 times to fix it. It is so horrible. So poor service.