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June 2023 by Google user
Great place to get your lumber. Supper helpful, competitive pricing, and great service. Blows HD and L away for their service. Needed some lumber for a deck and HD wanted 2 weeks to deliver, L was over a week, Carter had it to me the next morning.
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May 2023 by L Levy
Great place to get your lumber. Supper helpful, competitive pricing, and great service. Blows HD and L away for their service. Needed some lumber for a deck and HD wanted 2 weeks to deliver, L was over a week, Carter had it to me the next morning.
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March 2023 by S G
Me and my husband walked in to the Solon store and there were six employees all lounging about the showroom on their cell phones. I am going to be purchasing cabinets in the next week they looked very disinterested in my business. The one woman said she could help me if I was installing myself but if I was going to use a contractor they may want to use another supplier. I am a general contractor and have people I can choose but the 'qualifying" dhe attempted came off rude and arrogant and one of the other women laughed at the situation. I was honestly speechless so we walked out. I used Carter Lumber in Medina OH a decade ago and they were amazing. Unfortunately Carter Lumber Solon will not see any of my money ever.Response to Carter Lumber's reply.Thank you for responding, we were ready to purchase that day and we did from a website that was extremely helpful. Unfortunately for the Solon Carter Lumber, we are all set with our cabinets and countertop deposit paid. Please for the future teach your employees to not sit in a gang on their phones and qualify customers upon entering the showroom.
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January 2023 by Robert Grenig
Wonderful people
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June 2022 by Dean K.
For some reason, my decking was built with a width of wood not available at Big Box stores. So I have to use a table saw to narrow it. A pain, right? My wife suggested going to Carter, assuming they will gladly cut wood to my specifics. I waltz in and don't see any lumber, so inquire about how to get to where the lumber is from the guy at the counter. He YELLS "Do you know what you want?" I reply, ummm, kinda? "Alright come over here. I give you this ticket. You go get in your car and drive to the back. Tell the guy there what you want. He will load your car. Then come back here and pay." All in the same sort of yelling, I ain't got time for dumbasses kinda voice. The only other person was an Amish guy (employee) sitting down behind the counter who when I looked at him like "are you hearing this?" looked away. I don't know who their clientele is (contractors? Assholes?) but I took the piece of paper, got in my car and drove to Home Depot.
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June 2021 by Rose Sizler
Such talented help. So patient and friendly
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May 2021 by Linda Lewandowski
Great Service. Great Product.
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February 2021 by Yuliya Frid
Friendly staff, beautiful showroom and great selection
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December 2020 by Sliced shadow
Great place to buy quality lumber
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October 2020 by Taren Hillger
Very helpful sales staff.
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October 2020 by Talia Sosnovitch
I designed and ordered a kraftmade kitchen from Carter this year. I found that my rep made changes to my plans on numerus occasions without sending me any updated designs, it's hard to get in touch with my rep, he convinced me away from making some choices that I was hoping for, which I now regret, and beyond that, the kraftmade cabinets have a really low quality paint job, and they only agreed to replace half of them.
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August 2020 by Larry Kudla
Professional and helpful
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July 2020 by Gene Aikins
They gave good service and efficient.
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May 2020 by sandra Berry
Sales person over estimated materials for a deck and refused to accept the return of unused and unopened material. For example, estimated 7 cedar lattice for a deck and only 2 were required. I have over $600 in unused material that cannot be returned I will never patronize this store again. I asked up front when ordering material if excess material can be returned and was told "Yes".
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March 2020 by Carie K.
I've ordered materials from this store several times. They're always super helpful, informative, and usually deliver by the next day.