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January 2024 by Musa
Charged more than what they informed me during booking. And they updated my car warning system for almost 6000 miles earlier milage than what it should be supposed to.
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January 2024 by A K
3 hours to complete an oil change is simply unacceptable! Will find another store for next time I need an oil change.
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November 2023 by Mark H.
Bought my battery there, having asked about the price. Was told $150, and said ok. THEN they charged $80.00 to install it. Even Walmart - the apex of greed - installs battery you buy there for free. Something is wrong at Conrads. Been a long term customer.
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August 2023 by Samantha Santiago
Ron and the team at Conrad’s in Solon took excellent care of me. I unfortunately got a flat tire at work and my insurance would only tow my car a limited distance, which meant I could not get it towed back home near where I live, however this was a good thing because randomly I picked Conrad’s in Solon for my car to be towed to and it was meant to be! Ron expedited the process of getting my flat tire repaired and was very understanding and compassionate! There are good people in this world and Ron at Conrad’s is definitely one of them! Thank you!
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August 2023 by Martin Shemensky
Always keep you waiting past your scheduled time so why even make an appointment. Mine was for 1:00 and he said it would be 3 hours till they got to it
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July 2023 by Aaron v
Had an 8am appt to drop off for brakes and an oil change later. Called them at 2pm asking why I didnt get an estimate yet. They finally sent me one at 3pm, so ended up wasting 25 on ubers to and from for an oil change and brake estimate since I had to go by 3:30.
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July 2023 by Rob Kuchta
Could be the worst customer service I ever experienced.****Note.... If you hate your job then quit. If you are having a bad day then try making it better.Being a j*** to a complete stranger doesn't help anything. Good luck to you because with employee like yours, you will need it.
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June 2023 by Deke Keyes
Great staff, good prices, quick service. They did an alignment on my project sports car and it turned out perfect.
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April 2023 by Patrick Devine
Dear Conrad (solon),You may be the most embarrassing representation of rubber SINCE it’s existence. GM, Jesse Campbell was next to the most comically blank of empathy “business” owner I have ever met. Long story short…with an appt. (Which is as hollow as their word) I scheduled to have all 4 of my tires changed. 4.5 hours later after an assured 2 hours I was able to pick up my car. Something in the water in Solon. See for yourself if you want a quick laugh,but certainly do not give them your business.Sincerely,Former Customer
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February 2023 by Nicole Petgrave
This place is FANTASTIC!! They are very cordial and responsive to customers’ concerns and needs. Good coffee, clean atmosphere, good communication—I say all this, because I sent my adult daughters to this shop for general repair needs and they were never taken advantage of or given the run around like at some of these other places—
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February 2023 by sean Archer
I walked in for a flat tire. The guy at the front didn't acknowledge me and walked in the back as if I wasn't there. Upon coming back to the front desk, I informed him of my flat tire. He asked me what date would I like to schedule for them to look at it. When I told him it's just a flat tire and I needed to get to work, he looked at me and said that's too much to do on a walk in. Horrible customer service experience. Would not recommend.
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February 2023 by CM L
Bumped me from my appointment I made well in advance. Had to go elsewhere. Will not get my business again
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January 2023 by Lauren Sledge
This place is a rip off they stole $1200 dollars from me. They never DID the work and told me to take it to the dealership. Mercedes Benz said they never completed the work. DONT take your car here. BEWARE, if you ever took your car here check your receipts and check your repairs.
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November 2022 by Hieu Nguyen
Shoutout to the Team at Conrads for helping with my Tesla for the alignment. They did a great job. Only issue is the appointment. I scheduled for 9am and my vehicle was not started til 9:34am because of another alignment in process. Other than that, great job.
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November 2022 by Bill S.
This Solon shop always goes above and beyond to make sure we understand our tire options and get our repairs taken care of. Jesse and the rest of the crew there are conscientious of our time and value our patronage. Conrad's Solon is our choice for tire and repairs forevermore.
