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“We love staying at the Aurora Inn each year! The rooms are clean, the surrounding area is peaceful and quiet. Perhaps our favorite part is the top-notch restaurant — amazing food, ambiance, and cocktails — and how staff members are so friendly.”
“Adriana is typically there during my late check ins she's always thorough and helpful the team there in general is great. Cocktail hour is relaxing it's a great atmosphere overall.”
“We celebrated our daughter and new son-in-law's wedding at The Club at Hillbrook this past weekend and are still basking in the glow. Hillbrook is the most gorgeous venue that we could ever have imagined with its Old World charm, terraces, rolling lawns and the impossibly beautiful teahouse garden where the marriage took place. We had cocktails on the lawn, dinner by candlelight on the terrace, and danced until midnight in the pavilion -- each area perfect in its own way. The wedding party spent the night in the suites upstairs -- and the bedrooms were also quite lovely. Gina Carlson was wonderful to work with. The staff was excellent -- and the food was delicious. Highest praise for Hillbrook!”
Open 24 hours
24665 Cedar Rd, Lyndhurst
Hotels
“I had a poor experience at another hotel in the Cleveland area. I had a late flight and really wanted to settle in. However, the other hotel was so disappointing and filthy that I left a couple hours after checking i - and after trying four or five different rooms.
I sought a place to go to at 3am, decided to try switching to the Hyatt brand-- and found a Hyatt Place in a shopping/ living/ dining area. I called. The phone was answered by a friendly, alert voice who confirmed that rooms were available. I had not unpacked... so I informed the hotel that I was leaving and went to Hyatt Place.
Enough about the old place and terrible experience:
Regarding Hyatt Place:
If/when I return to Cleveland, this is where I stay.
The front desk professional- because that was her demeanor- welcomed me, got me checked in.
The property is clean.
The sheets and room were immaculate.
No frayed carpet.
Door locks worked.
Housekeeping team was friendly and helpful. In fact all the staff seemed to enjoy their jobs
There was free covered parking.
The adjacent restaurants and coffee house, etc, were extra convenient ( and there was breakfast and coffee at the hotel)
- All for roughly the same rental rate as the other place, that is supposed to be "upscale".
And- it was clean (Did I already say that?) and welcoming and quiet and well maintained.
Isn't it surprising that those things seem like extras at a hotel???
I had a busy few days- and I appreciate and say , " THANK YOU " to the staff for the pride they take in making hotel guests feel comfortable enough to rest in a clean, comfortable environment.
Kudos!”
Open 24 hours
9420 OH-14, Streetsboro
Hotels
“This Hotel have it all we needed for Truck drivers the got it parking for semi in the back the rooms nice to get nice rest for long drives and the have it a lot dining places to eating closest to the hotel ..”
Open 24 hours
3581 Park E Dr, Beachwood
Hotels
“Even tho I'm exhausted from all this emergency booking last minute I have to SHOUT OUT KYLE that was working tonight. He seriously took the time to make sure I had everything booked, gave me comfort and assurance that everything will work out and went above and beyond my expectations. He was so knowledgeable, personable and because of that phone call I am so glad I picked this hotel. I can't even begin to tell u w a family emergency unplanned how efficient he was. He seriously needs a raise, kudos, award EVERYTHING!!!! THANK U KYLE for answering the phone and being the best example of customer service U ROCK!!!!”
“Excellent experience. I had mark for a massage he did an amazing stone massage. Elona was wonderful at the front desk. We met the owner she was extremely pleasant and knowledgeable. Our server at the resturant joe was on top of it with great service. I would recommend this place all the way around.”
Open 24 hours
1010 Eaton Blvd, Beachwood
Hotels
“My real rating would 4.5 stars if i could
Pros:
Staff was very polite and helpful
Rooms are interesting(at least I thought so)
Beanbag is a interesting choice(I definitely didn't get stuck cause I'm too fat and old)
Locations is pretty good 30 mins airport and plenty of food options nearby 10 mins or less
Cons:
wifi not the greatest
Connections are solid but speeds are not great(IT is my business and why I was there)
Walls are pretty thin(which hey it's a hotel so not something unexpected)
The only real complaint
Is the HVAC was pretty loud and rattled nonstop anytime it was on
Woke me up on several occasions(and I get cranky with no sleep)
But all said I would stay again”
“Staff is ABSOLUTELY AMAZING. I promise you won’t find a nicer place for this price. I love this place and it’s my first choice when ever I’m in need of a room for the night”
Open 24 hours
240 Highland Rd, Macedonia
Hotels
“I have to be real first time I stayed here was nice pretty clean bathroom was clean was not bad at all but the second time wasn’t good I extended my night got my keys re made left for awhile came back to my room and my stuff was moved someone took a alcoholic beverage of mine out the fridge I had, and most of all what really did it was there was a BED BUG in one of my plastic bags I had left there on the table with some of my things in it!!!! So that did it sorry I definitely won’t be back!!! I’ll be at the laquinta inn next door they are way better and their prices are very reasonable and good as well!!Rooms: Really clean bathroomNearby activities: There’s a lot of good food places near by”
“Checked for bedbugs & I was surprised not to find any. 2 summers ago I did. Unfortunately it was after i slept already.. I bounced with the quickness! But not b4i got my $ refunded! Always check right away for bugs & the filter inside the air/heater. Should be changed or washed at every rm cleaning!”
Open 24 hours
23303 Oakwood Commons Dr, Oakwood
Hotels
“Rooms were nice and clean. Conveniently located for my bowling trip. It breakfast on Sunday morning was supposed to be available until 10 am. They ran out of eggs and refused to make more. Coffee ran out and it took forever to get more but it was finally ready.”
“Diz place be in da nice area of da hood. Room smells like someone be relievin demselfs on da carpet. On my wayz back from da Taco Bells, I mets me a nice lady who wad in da parkin lot. We be partayin all nights long.”
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“This is one of those special hotels that is awesome because of the people that work there. Every interaction I had, from checking in, to breakfast, to checking out, the people were warm and friendly. It was a little farther away from why I travel to NE Ohio, but I would go back again in a heartbeat because of the people. Kudos to management for instilling such a positive and warm culture.”