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October 2025 by Conner
Always love seeing Robert he is super friendly and kind and accommodating thank you
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May 2025 by Yvonnda West
Today, I walked into the gas station to play my evening numbers (3) tickets. I asked the cashier Robert POLITELY if he can play an additional number. He made a face in disgust, I asked are you ok, will you be able to play the number. His reply; no I can’t and if you want to you can take these tickets and go somewhere else. I couldn’t believe he said that to me and I have been nothing but nice to Robert whenever he is serving me. I said to him in a loud voice you don’t have to be rude to me. When he saw my reaction, he says I didn’t mean it like that, sorry you took it like that. My feelings was so hurt, I would have ever expected that from him.
He embarrassed me in front of all those customers for no reason at all. Please play the footage for 5/5 at 6:15PM ish and see how your cashier Robert treated me. Then he tells me he can’t play the numbers because he is by himself. I come from a retail background, being alone does not mean you disrespect your customers. The lack of unprofessionalism, and disrespect I receive today was so uncalled for. He completely humiliated me. He needs customers training 101. How do you treat polite customers so rudely, and be so dismissive.
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May 2025 by Pamala Murphy
Terrible experience. I have no words.
I have been going to this location for over 30 years. I have spent at least $50 daily at this location.
I had an awful experience this week. I sent my 55yo son to buy something. He decided to get a small can of a specialty beer. The cashier decided to card him even though he looks like a 55 yo man and both cashiers present knew him. He didn’t have his ID. The cashiers know me also. I presented my ID. She refused to sell me the beer even though she knows me and I am 74. She wrongly interpreted the third party sale of alcohol. The law is to prevent the sale of alcohol to minors. Both cashiers know that both my son and I were both over 40. I don’t know why she initially carded him since she knows him.
She then said she couldn’t sell me the cigars either. I asked her why. She called someone who I thought was the manager. I told her to tell that person that I have been a customer for 30 years.
She called the police and 5 Solon cops responded. I told them this story. By then I decided to just buy the nonalcoholic items. She rang the them up. I told her I needed to use my loyalty card. She then said I’m not going to sell you anything in the store.
I was flabbergasted at how this young lady decided first to call the cops then to refuse to sell me anything. She was angry and retaliated in the way I just mentioned. I have never had the cops called on me for anything. I have never been accused of trying to buy beer for a minor. Such an accusation could cause me to lose my medical license. Yes I felt humiliated and embarrassed.
As a loyal customer for over 30 years, I didn’t expect this treatment from a cashier. I have never had an issue with anyone else in the store. I don’t know what her real issue was. It seems to be from something prior that she was upset with. It has left a bitter taste in my mouth. I don’t even want to go back into that store ever again. But you can not weaponize a law because you are angry. I plan on making a complaint with the Bureau of alcohol control if I don’t hear back from customer service.
I will miss the other personnel that I have come to know.
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July 2024 by dee Angott
Rude people here
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September 2023 by Will Bachrach
Clean and nice inside. There is a large beer cave. However, they don't have milk available for the coffee.
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November 2021 by Marcelo Cabreli
Good fuel, friendly staff
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August 2021 by Fast Pace CEO AH
Clean and very well maintained gas station! Picturesque surroundings and community in Solon, OH.
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July 2021 by Eric D.
This location is well taken care of. The staff is friendly. The bathroom was clean. The stock was properly filled. What else can you ask for from a gas station.
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September 2020 by Tiffany “Brushslinger1000” Hammond
Everyday, just about for the last 4 months, I've frequented this gas station on my way to work. Friendly staff. Great HOT coffee and the cleanest bathroom I've ever seen at a gas station. Thank you True North staff!
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December 2019 by Tiffany Hammond
Everyday, just about for the last 4 months, I've frequented this gas station on my way to work. Friendly staff. Great HOT coffee and the cleanest bathroom I've ever seen at a gas station. Thank you True North staff!
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May 2019 by Michael R.
Shell gas station. It has a convenience store, which is nice. However, the premium gas is marked up quite a bit more than Costco's gas station. Also, it's annoying to get offered promotions and having to click "no" if you are in a hurry or it's cold outside.
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February 2019 by Zak Skulina
Awful customer service. Rude cashier too. They were OUT OF SUGAR for coffee at 930 am on a Friday. I asked if they had any in the back and response was “no if you want sugar you'll have to go to another stationâ€. Will not be going to this gas station ever again.
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September 2017 by Chris Kucharik (ckactormodel)
Certainly not the cheapest fuel, but there's a reason. I've never had trouble with Shell premium and I can't say the same for many other vendors (especially discount / wholesale). My car is a premium-only sport, so it's more particular to detergents / additives / octane & water. Not all premium fuels are the same (cylinder misfire until I flush the tank - 2x). Never had a problem with Shell.
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April 2017 by Chris Kucharik
Certainly not the cheapest fuel, but there's a reason. I've never had trouble with Shell premium and I can't say the same for many other vendors (especially discount / wholesale). My car is a premium-only sport, so it's more particular to detergents / additives / octane & water. Not all premium fuels are the same (cylinder misfire until I flush the tank - 2x). Never had a problem with Shell.
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June 2011 by A Google User
Good coffee. Nice attendants.
