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February 2024 by Lina Alabsi
I always go here. Staff is nice. Place is clean n neat.
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June 2023 by Natalie Gilleylen
Brows by StephanieWill definitely be returning.ULTA has the best make up! And Amber fragrance roll on $20 but worth it!
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February 2023 by blondie !!
the staff is very helpful!! they can hold a conversation and are very personable! the atmosphere is nice, the building is pretty clean!! some of the testers were absolutely garbage.. how long do they leave it before they replace it? some of them were completely destroyed and unusable. the stock was really low! not sure if maybe we went the day before they got a shipment or what, but there was a ton out of stock completely. the clearance section has been mangled and gone through, opened, used, broken, etc., which i suppose is why they're on clearance, but again im not sure where they draw the line on what is acceptable to sell. would prefer a different location but will go here again if i must.
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October 2022 by Deiadra Wallace
Very friendly staff, they helped me find a gift set
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October 2022 by Ira K.
I was just along for the ride. My wife visits Ulta because it the best place for her hygiene needs. She has been to different locations around Akron but this is now her favorite store. Everyone was so friendly.
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September 2022 by Joe Johnson
Employee named Denaja was so nasty. Not only was she standing at the register on her phone the entire time she was checking me out, she was so unpleasant and rude. I understand you might not love your job but her negativity was awful and I hope to never see this person again. Do better Ulta.
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September 2022 by Joeseph M.
Employee named Denaja was so nasty. Not only was she standing at the register on her phone the entire time she was checking me out, she was so unpleasant and rude. I understand you might not love your job but her negativity was awful and I hope to never see this person again. Do better Ulta.
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November 2021 by Em Fink
I just picked up a curbside order from this store. I called ahead of time to see if the order was ready, a manager had answered and was so incredibly rude. She acted as if I was bothering her asking about my order and then proceeded to hang up on me. For a manager, what a horrible example to set for the rest of the staff. I suggest reviewing customer service etiquette, especially for management staff. I will not be returning to this store.
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November 2021 by Gina Havlicek
Always love Ulta! Associates are nice and knowledgeable of all the products, not just one particular line.
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October 2021 by Christine K
Just came back from returning the mascara. I was told I have to open an account to return. They weren't just asking for a phone number, but open an account. Lie! By lower lever manager, big girl with black hair. And if so, why wasn't i told so before making a purchase? Stay away from Ulta, if that's truly is their policy.
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September 2021 by Irina Kreshuk
Just came back from returning the mascara. I was told I have to open an account to return. They weren't just asking for a phone number, but open an account. Lie! By lower lever manager, big girl with black hair. And if so, why wasn't i told so before making a purchase? Stay away from Ulta, if that's truly is their policy.
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August 2021 by Bridget Sanders
What can I say? I'm always here friendly staff especially in Solon and great selection.
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July 2021 by cheryl obrien
I had eyebrow waxing & mapping by Stephanie. She spent time explaining her technique to me & how she would make my eyebrows look the way I want them to be. She recommended a new color to enhance my eyebrows with my hair coloring. I highly recommend Stephanie not only for her expertise but her professional & bubbly personality!
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June 2021 by Lily Whyte
I miss the days when places would prepare you a sample perfume if they didn't have any..the last thing I want to do is buy a fragrance, take it all the way home, just to find out I hate it, and have to drag it all the way back to the store and attempt to find another one :( I understand with this pandemic but c'mon what ever happened to good customer service and samples to take home..bringm back!
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June 2021 by Karen Phillips
I love Ulta, I love browsing and I love the help and knowledge from the store employees
