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January 2024 by Dorothy Littlejohn
Rude counter people
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January 2024 by fred salsgiver
Great people working for you very good service
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December 2023 by Rob Wright
Solon UPS store today was a great experience! I was in and out in 7 mins. So professional--so knowledgeable. Such a pleasure to give them my business!
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December 2023 by M LS
The older male is consistently rude, makes comments under his breath about taking Amazon returns, like it's a huge inconvenience for him. I always have my items packaged and labeled to make the transaction as smooth as possible but yet he still complains. I've witnessed him be incredibly rude to other customers as well. I'm giving it 2 stars only for the fact that the woman isn't as rude as he is. If I had other locations closer to me I would go there instead. Unfortunately nothing will be done and he will continue be jerk.
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December 2023 by wendy slain
This UPS store is run so well, that I always choose UPS shipping over all other carriers. It is convenient, reasonably priced, and guarantees shipping. I love working with UPS. And the people who work in this store represent UPS well!
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December 2023 by Dee Jackson
Very efficient each and every time I use their services.
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October 2023 by Azza Elkady
We shipped a suitcase to Charlottesville, VA from Solon ups store and the suitcase has arrived broken and missing 2 wheels. Tried to file a claim on line couple times but didn’t work even from laptop; when gets to last step of adding bank information it keeps loading forever and was never able to complete it. Tried to call solon ups store number and customer service number, the automatic voice after taking the tracking number, hangs up the call after providing her a correct zip code destination. So frustrating.Update; I have sent email to the mentioned customerRelation on Tuesday, September5th, upon reply. 4 working days have passed, no response at all even preliminary
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July 2023 by carmen vitale
Fast efficient they get you in and out on no time. Friendly employees
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December 2022 by Nicole Petgrave
I have utilized this UPS location for almost a year now to send off weekly shipments for my business. The staff on site can be friendly depending upon who you get!! For the most part I have put up with the "micro aggressions" from the so-called owner due to the convenient location and quick service.However, today was the last straw when he flat out exploded in rudeness after my support person was putting a box onto their scale at the checkout counter and the scale accidentally fell onto to the floor.. The owner was extremely rude and began berating my support person by telling him that " this cost $700 and if you break it you will pay for it" --in addition to a host of other inappropriate comments! I tried explaining to this individual that it was accident and no harm was intended. When my support person finally spoke up and stated that this person acted like he had an attitude, the response from this individual was " I do have an attitude." Thank goodness there was another customer on site that took it upon himself to speak up and point out that if this so called store owner is so concerned about his equipment and the load of boxes that we are bringing into his store, then he needs to load the items onto the scale himself!There's honestly a baseline sense of disconnect and rudeness (almost robotic) at this store, albeit, the newer employees are much friendlier though! I will not be utilizing this UPS location again. There is no excuse for this type of behavior especially from a so-called owner! Very poor representation of UPS entity!!
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December 2022 by Jessica Ryan
My Amazon returns went missing two separate occasions. Return at your own risk!
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June 2022 by Chris Van Dyke
Great location, great customer service. They always go above and beyond!
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May 2022 by Dmitriy Y
Always a quick and efficient experience. Convenient location.
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April 2022 by Emily Harrigan
The two employees working were very rude to me. Didn't even respond when I said hello. I was the only customer in the store and I felt as though they were annoyed having to help me ship something -which is their job. I'll go to a different location next time.
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January 2022 by Jennifer C. Lopez
My family and I have been so impressed with this particular UPS store in Solon. We initially found the store (such a convenient location) after shopping at a nearby pet store and Giant Eagle. On my first visit, there were two individuals behind the counter, genuinely friendly and kind. At the end of my visit I asked for their names: Dave and Angela. Both greeted us with such a helpful demeanor and encouraged me to feel very welcome to use one of easily accessible, clean new computers to check my email prior to making some needed photocopies in order to send something out right away. This Solon UPS store is also the absolute cleanest I've ever seen.I decided this New Year, my resolution would be to review those few stores that really stand out to me and my family for really going the EXTRA MILE and this is the fact we continue to see at Solon UPS.They are service oriented, have true customer care and are downright helpful. They are people who know you are there for good reason--hear what your needs are and do whatever they can to be of service. It is RARE! We don't often leave places with a smile, and as a small business owner myself, I cannot help but appreciate how this location has proven its service oriented, efficient and consistent manner of fulfilling customer needs.
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December 2021 by Amelia Pond
WORTHLESS LOSERS have online x mas eve hrs listed as 6pm AND phone message stating "yes we are open until 6pm." Just wasted my TIME. GAS AND $. I WILL NEVER USE UPS AGAIN!
