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December 2023 by Charles Senderak
I wish Amazon would stop using the post office, they always find a way to screw delivery.
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August 2023 by Carol G.
NASTY rude woman at the desk today!Horrible customer service!
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August 2023 by Michelle Lang
The post office was empty when I entered today around 1:30PM. The clerk was looking down and did not acknowledge me at all. I said "hello" and she ignored me. I said hello like 4 times trying to get her attention when she finally looked up and said: "Oh, I thought you were on the phone." I said if you looked up, you could see I was not on the phone."I just moved here from NY where people are not known to be the friendliest, but this woman has got to be the most unfriendly and downright rude postal worker I have encountered. Surprising for Ohio and a small town like Solon.
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June 2023 by Armond 21
I had a package that required signature that I wasn’t around for on the initial 2 delivery attempts. I stopped by on a Saturday to attempt pickup, but was told the package was in a bin buried and I couldn’t have it. Okay, no big deal. That sounds like actual work so I understand the reluctance. Can I have the package held here for pickup instead of another delivery attempt?“You need to call here Monday morning and tell them that.”“Yeah, but I’m here now. Telling you now. You can’t leave a note?”“Nope, you have to call. They get here at 4am”To quote the Bobs:What would you say you do here?
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May 2023 by T T
Usually use the self checkout kiosk which makes it easier, plus I pay for labels online for my packages. Hopefully they add more self checkout kiosk at this location as more people are beginning to use it.
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April 2023 by Christina Lorman
I needed my packages picked up one time because I had surgery. I scheduled a pick up. The post office marked my packages as picked up but never picked them up. ???
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February 2023 by Tianli Du
I shipped something express internationally more than one month ago and it is still not there. I was told that I will have a refund if it is not there in a week. They never told me that they ship through fedex, and to ask for a refund, I have to talk to fedex. Now I have to talk to fedex for a refund and fedex is refusing the refund
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February 2023 by Trudy DiFranco
Maria is always so very nice, upbeat, knowledgeable and has a great aura around her. Solon Post office is lucky to have her!
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February 2023 by Dmitriy Y
This location is usually courteous and efficient.
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December 2022 by Logan Whitcomb
Staff were rude as hell. Parking lot is a total mess too. Ended up just using the self-service machine these folks are going to put themselves out of a job when it's easier to just do the work yourself than deal with them. Seemed like the woman with the short hair really got a power trip out of telling people what to do in the lobby.
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September 2022 by Crystal Walko
Horribly rude staff on multiple occasions. I do my own postage as I have a lot of packages when I drop off. As I was unbagging and double checks no my postage and placing a few postage labels, Jerome was terribly rude to me and told me to take my packages out to the lobby as I was blocking the way for other customers. I was not! There was plenty of room for others to get by and there was NO line! I was there for less than 7 minutes and twice he told me rudely to take my pre postage packages to the lobby. I told him no as again and this was how I always did things when I came here. I was in no one’s way and I was just dropping off. Every time I go in here I am disrespected and treated like garbage.No more I will for now drive all the way to Macedonia and do my business with them as they are extremely nice, helpful and respectful. Solon needs a whole new set of staff or customer service training!
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August 2022 by T C
Awful service. Everyone that works here hates their job and is unhappy in life. Denise and Maria are very rude and Stephanie the manager is unhelpful and lazy. Do not recommend them. Only person good here is Archie. If you come to this location ask for Archie to help you.
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August 2022 by D S
Had a missing package. They tracked it down, called me back quickly as promised, and sent someone out with it the same day.
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March 2022 by S H
This place is such a freaking disaster! Denise in particular, is completely bitter, unhelpful, and clearly should not be working with people!God for bid you come in and not know the system for an international mailing. If you have to go to a post office do not come to this one. Go to Twinsberg, they are very helpful and patient and communicative, unlike Denise who believes she is communicative but has a bad attitude and mumbles half words under her breath
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November 2021 by Ronald Sobel Sr
Had to leave my home nearArea post offices to get holiday stamps I needed.. Roticaso sp. And clerk 8 were savers of the day. The search was for,Hanukkah stamps.
