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February 2024 by Scott Dickenson
It’s ice cream. You should get 5 stars bc it’s ice cream. But you get a 1 star bc the service is awful. In order a cone with two scoops. The young lady handed me a cup with my cone upside down in it and said “it was leaning so I put it in a cup” Then she didn’t even give me a spoon? How about you just scoop a new cone correctly? Unbelievable.
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December 2023 by Leonard Pike
This is the great experience ice cream parlor donuts shop.
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December 2023 by Vince Smith
If you order anywhere but inside the building, the order is going to be incorrect, I guarantee it.
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November 2023 by Yanna Willis
Went here 11/10/2023 at 10pm service was terrible the lady on the speaker was very nasty when we got to the window we asked her why she was so nasty towards customers she got smart I’ll never spend my money here again I’m a payin customer an u guys employed a nasty attitude rude individual to be the face customers have to put up
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October 2023 by Ryan Longood
You would expect a place specializing in ice cream wouldn't be completely incompetent when a basic order for ice cream comes in. This place consistently makes you wait up to 30 minutes for some of the worst prepared shakes I've ever seen. Just go somewhere else for your own sanity
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September 2023 by Christine H.
Some of the workers there are very rude, unprofessional and have no telephone etiquette at all!!! I hate dealing with this store.
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September 2023 by Kevin Hoffman
Ignored for 5 minutes while waiting on a pickup order. Another customer came in and was helped immediately. I then found out my order was already gone. Trash place
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September 2023 by Nina Brow
Eating my handpacked ice cream and get to the middle it's a nice gummy bear in there that I didn't ask for.....it kind of turned my stomach
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May 2023 by cle cle
Very slow workers. I was picking up a doordash with no line but I still had to wait 20 minutes.
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May 2023 by Beyonka Smith
Let’s just say this is the worst location EVER, worst experience, I drove 20 mins for a late night snack just to be disappointed. Line was super long which is understandable but they are super slow, and to put the cherry on top They didn’t have nothing in stock,
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May 2023 by Crystal D. Murphy
This is the worse Baskin Robbins in the state! They never have Recees Sunday. They need to stop selling it! The donuts are stale and disgusting! I drive 20 minutes away to Chagrin. They need to close this trash location. Management should be fired.
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May 2023 by Michael Foley
I enjoyed my visit to Badkin=Robbins it was very good customer service the donuts were fresh and very good ice coffee I'll be going back for there for sure. Thank you
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February 2023 by Chelsea Mccullough
Don't waste your time. They're probably out of everything you could possibly want to order.
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December 2022 by Captain Orion
Hey, thank you Akahlea for working tonight. You had a huge line and I know you were doing your absolute best to serve customers as quickly as possible . It was 11:00 pm and there was a huge rush of people and you stayed cool, stayed kind, gave suggestions for replacements of things your store ran out of. This is the best service I have ever seen at a DD/BR. While some people may have gotten frustrated with the long wait on the drive through, I am sure they did not know the whole story of why it wait was so long. And you were not the reason for it. You were what made the long wait worth it!
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December 2022 by James Vendeland
Great place. Very courteous and helpful staff.