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March 2024 by Mark Gregory
Great prices and great service. Had a tire going flat last Saturday morning and they were able to fix it for me the same day. Thanks for the great service with no appointment.Thanks againMark J Gregory
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January 2024 by John Shirley
Best place for car service!!Everyone needs a neighbor that’s a car guy.
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December 2023 by Christine Phillips
Made an appointment for oil change. Let them know I had a 2013 VW Passat Diesel and asked for pricing. Showed up for appointment. Gentleman went out and took down the mileage for my car. Came back in and told me they don't have the oil needed in stock. I mentioned it would have been nice if someone told me that when I made the appointment on the phone. The gentleman said they aren't allowed to give out that information on the phone and they have to actually see the car before they can disclose that information. Very strange policy.
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December 2023 by Hayden Damron
Had issues with the same part that broke that led me to come in back last year in June. Since then, the cars been back in for a total of 4 times. The same part having issues every time. By the end of my time using the company, I didn’t trust the word or the work of the individuals which is a tricky place to be in when choosing a company. I went to get a second opinion on the work done on my vehicle from another mechanic. They marked the broken piece with a marker to insure Tire choice actually replace it. I’m in a trade myself, I love supporting local workers. I want to pay above and beyond for good work! But sadly it got to the point I didn’t trust work was even being done…Definitely wouldn’t recommend using this chain of companies to my family and friends or clients.
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December 2023 by Mrs. Shamon C.
I went into the store for a wheel alignment I was informed I need an oil change I said go ahead and do it come to find out they didn't give me no sticker to tell me when to come back also they didn't reset my car also they put conventional oil in a car that only takes full synthetic oil now I have a oil leak on the passenger if I was you stay away from the store especially if you are a women cuz there is no reason to put conventional oil in a car that takes full synthetic oil that's flex fuel car it say it on the oil cap also I called corporate. I began talking explaining my situation. The woman hung up on my face. I called back. It was only one caller for waiting time and they just let me wait until it hung up on me. This is how Monroe does business. I am so done with tire choice formerly known as Monroe. Stay away from here. Do not do business. They are shady
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November 2023 by Emma the emu
They were so nice! Helped me with everything I needed and fixed all my problems
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October 2023 by Brian Blizzard
Jason and the crew are the most trustworthy folks I have experienced from bigger name shops in town. I schedule an oil change, I only pay for an oil change (plus the standard tire rotation and vehicle inspection added on at no extra charge) unlike the other guys in town where every time a scheduled a regular maintenance service, I would miraculously get a call saying "oh well we found blah blah blah" and I end up spending way more than what an oil change costs and I have really no choice but to trust them since I have the most basic knowledge of vehicle mechanics.
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October 2023 by Kyle Robb
Went for a simple oil change and tire rotation. After an inspection on my car by the staff it was determined that my battery was also I need to replacement so I opted to get it all done at the same time. I was told about an hour into my service that I needed my battery changed and that was the last I was talked to. Was at the shop for 3 hours and no one talked to give me any updates until I went and asked what was going on since it should be a simple service. I was then told that my car had some error codes that needed to be cleared after the battery change but then when I received my car back my key fob didn’t work at all and nothing was working in my car unless I held my key next to my push button start. I couldn’t even lock my car with out it being turned on. I was told my battery in my key fob was dead but my vehicle gives a warning when the battery is low and it wasn’t giving me that warning. So I knew this wasn’t the issue but that’s all the staff claimed it was. I changed the battery myself and it still didn’t fix the issue. After doing the research myself one of my fuses had blown and once I changed it out all my features worked again. I thought that’s where the problems stopped but I was wrong. I had my car worked on Saturday and now on Monday I was driving to work and I noticed a sound of dragging on the highway. I got to work and inspected my vehicle and noticed that my undercarriage engine protector shield wasn’t reinstalled properly and is now severely damaged and I will now have to spend extra money to get this fixed. I will never take my car back to this service. I left the store with more problems than when I arrived and now I have to put more money into my car that I shouldn’t have to. Very unsatisfied with my experience and very upset that now I have more problems to fix.
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October 2023 by Craig Jackson
My fiance used another shop and had nothing but issues. She then brought to this location and Taylor took his time to diagnose and provide her with the best options to get her back on the road. Thanks bud!
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September 2023 by Justin N.
The tore choice in Springboro is terrible. Do not go there. They are rude and not very helpful. Everyone I spoke with had an attitude. A sad business. I will never, ever, go to another tire choice anywhere after this. It was raining out and I was almost 10 minutes late and they said they couldn't do it. Sad.
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September 2023 by Taylor Ford
Had a tire blowout, and needed it repaired at the last minute on a holiday. The crew here got me taken care of, including staying late to finish the job. Would recommend them to anyone in the area needing car service
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September 2023 by ransonkarr
Had a tire blow out on my truck, Jason got me hooked up quickly and back on the road same day. Very informative as well!
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August 2023 by John Reeves
Bought tires for my car nearly 2 years ago. It included lifetime rotation. They have normally done the rotation in a timely manner. Not this time! Finally getting car on the rack at 11:30 for 10:30 appointment? Not Good!!
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August 2023 by Timothy Radley
I drove in off the street 1/2 hour before closing time with a loud scrapping noise coming from under the front of my car. They immediately put my car up on the lift and discovered the front lower engine cover had come loose. They hooked it back up for me and I was on my way. Jason the store mgr and the tech could not have been nicer and more helpful. GREAT customer service!
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August 2023 by Travis Wright
This place has gone downhill. It was my go-to for 5 years, and then everything changed, including the level of service. Time to find another shop.
