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November 2023 by Dan Entingh
I closed our corporate banking accounts with PNC in 2022 due to their terribly poor customer service experiences with them, to numerous to mention. I did not want the new owner (as of April 2023) to deal with their nonsense so I closed our multi-million dollar per year business accounts with them. I learned last month that they never closed these accounts and also received a collection notice as PNC turned me personally over for collection for over $300 which included banking fees. It turns out (and they admitted as much) that there was a bogus $49 charge from a software virus company that we never agreed to nor had knowledge of and because our bank representative (of record) FAILED TO DO HER JOB, these fees accrued. I had many, many issues with this same rep over the last few years and frankly, I don't know how she can keep her job. Since they acknowledged to me today that (1) they had received my request(s) to close the account and (2) the bogus charge came after my requests, you would think that PNC would do the right thing and get this taken care of, but no. After three weeks of "running it by legal and PNC auditors", they came to a poor and spiteful decision. If they continue with this collection which will impact my credit score somewhat, I will take legal action against them.
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May 2023 by Matt Bruns
SehrishShe is a Cool is the other side of the pillow. I tried toEFS fill out a check your supposed to call in for a code I did at least I thought. As I seem to question her what she was doing, she continued her work. What I didn't know she was probably doing the proper procedure. I had only completed one other of these checks. Are usually do Comm Datta. I have a big trucking company. I had a heck of a three day period of time visiting back in the area where I really live I guess thanks you Guys they are the greates Babysitters LOLI think her after I got my deposit slip and walked outside. I felt the need to walk back in so I can get the spelling of her name and complement her after what she did. I appreciate her. You guys have a good day and appreciate your help. This branch is great .
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February 2023 by Tnb 29
This is the slowest most absurd bank I’ve ever been through. I’m so glad I changed banks. Nobody knows what they are doing. Ridiculous
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September 2022 by De moore
Worst Bank experience EVER! They claim to be all about their customers but that is a lie. Your years of a banking relationship with them means nothing. Will never bank with them again.
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September 2022 by Connie Hines Hines
Friendly service with a smile ?
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April 2022 by Aaron Swafford
Can't wait till this location closes also. Pathetic company that lies. Been with them since 94. Guess time to shop banks!
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August 2021 by Brennen Fitzgerald
Just treated a non-account holder like a long time customer. Thank. You.
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April 2021 by L K
If you aren’t going to have the inside open, then have enough staff to accommodate all of the drive up windows. This is the 4 th time I have come in less than a month when the wait it ridiculous! Don’t use Covid as an excuse to save money by understaffing! I am ready to move to another bank if this doesn’t stop happening!!
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October 2020 by Michelle N.
I have been banking with PNC for many years and have always loved this branch. The employees are so personable and remember you when you come in. I can't think of one bad experience. Today I brought my 16-year-old daughter in to open a student account with Lori Cramer. I really appreciated that Lori spoke directly to my teen (not expecting me to answer on her behalf), and took the time to explain to her all of the ins and outs of the account. She gave her safety tips and explained the logic behind all of them. My daughter is VERY shy and quiet so she doesn't interact a lot (especially when having to wear a mask). You can tell Lori is a parent and really cares. My daughter can use her account confidently AND learned some things. I will definitely continue my business here and would not hesitate to refer you to do the same!
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July 2020 by Lori Klens
If you aren’t going to have the inside open, then have enough staff to accommodate all of the drive up windows. This is the 4 th time I have come in less than a month when the wait it ridiculous! Don’t use Covid as an excuse to save money by understaffing! I am ready to move to another bank if this doesn’t stop happening!!
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July 2020 by Frank P
Slowest bank ever. 30 minute wait in the drive thru before I left and the line never budged
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January 2019 by Nathan Goodwin
Was buying a car and PNC was my bank so we went there for money & a notary. The PNC manager refused to notarize the seller's title since they didn't have an account there even though I had an account. We were at my bank to get money... The seller's bank wasn't nearby which was incredibly inconvenient. I was embarrassed at the lack of customer service of my own bank and the willingness to inconvenience a good long time loyal customer due to a silly policy. Has me seriously considering pulling my accounts.
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February 2016 by Kyle Dees
Nice staff that are extremely helpful/friendly. This location is always clean and coffee is available. Sometimes slower to get special services done, but fairly quick.
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September 2013 by Eric Gruss
Very friendly bank that is always willing to help. Received an anniversary card in the mail after mentioning we were celebrating 10 years during a transaction.