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February 2024 by Marvin S.
This Credit Union has hit my outstanding credit score because I traded cars right before the holidays'. And the dealership did not process anything until after the holidays. I didn't even own the car anymore. But that didn't stop them from saying I was more than 30 days late for the last payment. Even though I had called them before the trade and told them about it. I feel like they should understand that for 2-3 weeks over the holidays nobody does anything. It's too bad that they claim they will get in trouble (with who?) if they might understand the circumstances and not ding your credit. But nooo. Even though I explained, disputed they still wrecked my credit score. None of us regular working people need to make these kind places more money. Just like the last review, they claim they can't do anything about it.
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December 2023 by Joseph Rhoden
I have never had so many issues depositing a check into an account. I’m getting belittled on the phone by a great employee let me tell you she’s awesome…. A credit union that can’t verify an employment check, you’re kidding right?
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August 2023 by Chris P.
I've been going through this credit union for a car loan but out of the blue, I get a notice that I missed a payment six months after I had made the payment. My credit score was destroyed and when I brought in receipts to prove I payed not just the minimum, but extra towards the loan, my credit score got hit again and they claimed that they couldn't do anything about it. Because of their errors, I struggle to find a new place to live for my new job. Once I've paid this off I will never have any association with this credit union.
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July 2023 by Gregory Nicholl
Whoever was the dude who opened this morning. What an A teir dude even gave me some advice to help my situation. This is why I plan on being a member for a very long time
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March 2023 by michaela harvey
They don’t have actual bank tellers anymore. Depositing my tips takes too long. Friendly front desk man, but he’s definitely just up there for looks.
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December 2022 by Love Life Always
Refused to allow me to deposit a check into my own checking account. Simply refused me service for no known reason. The human teller was arguing with the online teller in the booth. Total disaster!
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September 2022 by Dee Freeman
Always excellent service and great attention to detail. I do 90% of my banking here and they are great with my personal and business accounts.
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April 2022 by Elise Masq
WPCU always goes above and beyond.
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October 2021 by Savannah Thresher-Martin
Excellent place for checking and savings accounts. They actually keep an eye out for unusual changes with bank card and notify you for authorization or report fraudulent charge. Will go nowhere else
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August 2021 by Carl Renner
Worse bank ever a bunch of crooked people here
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July 2021 by B_ Shortyy94
Excellent first time experience Sarah is A1!!
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December 2020 by Daren Hicks
Called for payoff. Was given the amount and they drafted out of the bank. Two weeks later, still no title release. Needed it ASAP as we had a buyer for the car. Called back. They had not released it because there was a .70 balance. They were responsible for quoting a 10 day payoff and screwed that up. Went to this location for the Lien release, and even though we made an appointment, only let one of us in the bank, even with masks. They couldn’t be more difficult to deal with if they tried.
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March 2020 by Johnna Carpenter
Love this bank
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January 2020 by Tim Lainhart
They are always great to me always politely and kind.
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October 2019 by Narci Zeek
My husband and I have been with WPCU since 2014 with our auto loan. Up until today, I have been nothing but satisfied with customer service, willingness to work with us when we are struggling. Today everything changed for us and I CANNOT WAIT to be done with you.
