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February 2024 by Matthew Schilling
Dave and Heather helped me get my 2 brand new Apple Watches. They were both amazing and extremely helpful helping me decide what watches to get. 5 Star service.
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February 2024 by Melvin Hall
Shopping for a new phone ?, they were out of stock.
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February 2024 by Mariana
Melissa helped me pre order the S-24 Ultra on the 25th. Turns out she didn't put my apartment letter so my phone not only got delayed but got sent back. I went in the store trying to see if they could help me with the issue since Fed-Ex refused to help me. They explained to me I had to call a different department since they don't have the capability of looking into my order. Which I totally understand, I'm not unreasonable. But a simple sorry would have gone a long way. Thanks to Melissa's mistake, not only was I on the phone with an overseas rep for over 2 hours but I'm going to miss out on the pre order promotion because of her mistake.But instead of being understanding and owning up to their mistake, the 2 salesmen looked at me like I was crazy. Been a customer for 5 years and never been late on a payment but thanks to Melissa and these two, I'm going to a different provider after this awful experience. I'm never walking into this store again.
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January 2024 by Al B.
Place sucks! Pushy sales people always try to oversell rather then listening to your needs. Had to spend 3 hours talking to 5 different representatives from their support line just to find out they told me the wrong day for my self install.
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January 2024 by Dakota D.
Top of the line service. These folks are incredible at what they do
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January 2024 by Audrey McKanna
Salesman was knowledgeable and helpful. I made a fully informed decision to upgrade my phone. I’m very happy with AT&T.
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December 2023 by Sharon Whitmore
Brandon was awesome fast courtesy and knowledgeable. 10 ⭐
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December 2023 by Set Apart
Dave was incredibly helpful and a true professional his knowledge about the phones and phone plans was amazing!
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November 2023 by Stacy Blackburn
My first experience was with Paige, she was able to get more money for a trade in than I originally thought I would get. When I brought the phones in, I worked with Montgomery since Paige was off and he was great also. Everyone was very patient, answering questions and working with me on now only my cell plan but internet options only.
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November 2023 by Shelby Bish
The girl who helped me Paige explained all of my options in details and helped me decide the best product to purchase. She didn't make anything stressful or confusing. She was very friendly felt like I knew her for years!!!
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October 2023 by Michael Webster
Jacob really made me feel like a person rather than a customer when he helped me get my new phone, he kept the process simple but helped answer any questions I had.
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September 2023 by Mike Wagner
Melissa was great in solving an issue I had with a security camera system I purchased. She saved me $700 by not listening to the false info the security assistant was saying about my phone would not work to access app. Very knowledgeable, friendly and a great smile. Thanks for everything!!
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September 2023 by Marianne Potter
I went into the store because I had a glitch in my camera. Paige was able to take care of that as well at look over my existing plan. I was able to get 2 Apple Watches for next to nothing!
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July 2023 by Neal Davis
Melissa was a great sales rep. She told us about all the latest deals and incentives. Heather and Tess were super informative and helpful. I will definitely make this my go to ATT store.
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July 2023 by Jenson Nagy
Dave was very thorough and walked me through my new phone set up and everything! Could not get a better customer service experience anywhere else in Springfield! Shoutout to his manager Albert for helping us out!
