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June 2023 by Rob Myers
If you like surprises on the day of your move, paying extra charges that aren't valid, spending hours of wasted time and dealing with terrible customer service, this is the right company for you!I reserved a truck on May 11 for May 18 to move from Ohio to PA. This was a huge move for my family and one that was time sensitive. On the day of my reservation, one hour before I was supposed to pick it up, they called to let me know they messed up and didn't have the truck I reserved available. They offered no help. Thankfully uhaul was available to save the day. It is now a few days after my reservation and they have charged me $75 for a cancel fee, for a reservation they did not fulfill. The branch owner was unapologetic about the situation saying she cancelled it and that she can't help me. I called the 1800 number and I had to hold for an hour to talk to someone. The branch owner lied and did not actually cancel my reservation. Save yourself the hassle and deal with a different budget location or just go with U-Haul.
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March 2020 by Michael Stevens
had a confirmed reservation. while waiting, my son choked on his drink and the guy at the counter berated him for not coughing into his elbow. strike one. then he told me he already rented out my van that I was using to move furniture, but he told me he would bring one up from Fairborn. let's call that a foul strike. then he tells me he isn't renting it to me because my reservation wasn't as long as another customer's reservation and they had made their reservation sooner. customer service said there were more vehicles in Fairborn, but he wouldn't bring one up. Strike 3. The guy at the counter kept acting like it was all my fault and how he only hands out keys. Well he's supposed to provide customer service and he failed at that miserably.
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January 2020 by jack wright
Have good rates for pricing but need to get there act together getting the equipment that you need from there place to there places, car hauler, furniture dolly, furniture blankets, etc. Maybe they need better distribution points located.
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November 2019 by Melissa Whisman
This is the best place to rent a moving truck in Springfield and it is locally owned ! They are kind and considerate and I have highly recommended them to my friends.Keep up the good work !
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May 2019 by TANYA SMITH
All I'm going to say is check your truck before you leave. Watch how much they charge your card before you even get where you are going. They take more then they do and will not refund your money.
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May 2018 by Lora Perrin
Very good friendly service nice riding trucks would use them again.