Hotels in Springfield, OH

“We enjoyed a lovely stay here, as well as a family event in their dining room. The rooms were impeccable, the staff was welcoming, friendly and helpful (3 rooms in the main house). The inn-catered event was handled with care and thoughtfulness and all of our guests (25) complimented the food and service at the celebration. We were so glad we picked this inn to celebrate a family milestone. It was just perfect and I would highly recommend it.”

“I am awarding this hotel a five-star rating due to the exceptional service provided by the hotel staff. The individuals I interacted with were exceptionally courteous and professional. However, I must caution potential guests about a significant error I made during the booking process.
Upon researching the hotel’s contact information and making a reservation on the same day as our stay, I inadvertently contacted a third-party provider. This third-party misrepresented itself, leading to an unfortunate interaction that resulted in substantial charges exceeding $200.
Upon speaking with the hotel staff on-site, they informed me that I had made a reservation through a third-party and that they were unable to assist me with the issue. It is important to note that the reservation I made via phone did not explicitly state that it was made through a third-party. I inquired if I was speaking with the hotel in Springfield, Ohio, but the staff did not disclose their third-party affiliation.
After completing the reservation, the hotel sent me a confirmation, but we were disconnected before I had the opportunity to review it. It was only after this disconnect that I discovered the error. The quoted price was significantly higher than the actual charge.
In conclusion, I recommend that potential guests exercise caution when booking accommodations. It is crucial to ensure that the booking is made directly with the hotel rather than through a third-party provider.
Despite the unfortunate incident, I was pleasantly surprised by the hospitality of the hotel staff. I had the opportunity to speak with the general manager after our stay, and she was incredibly helpful, pleasant, and went above and beyond to resolve the issue.
In summary, while the hotel itself is exceptional, it is essential to avoid booking through third-party providers to prevent similar situations from occurring.”

“The front desk gal needed a smile to make everything go better. She seemed quite unhappy.
The room was considerably bigger than I expected. The bed was mostly comfy. We appreciated being close to the exit as we travel with our dog.
We'd stay here again if in the area.”