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March 2024 by Ms Insidious
Be careful if you use this pharmacy . They have messed up my prescription of blood pressure medication they also messed up a prescription of my thyroid medication. I've used their automated services to call in prescriptions and when I went there at the time it said to pick them up the pharmacy didn't have them ready and said that I didn't have any more prescription refills. when the bottle clearly stated I have 5 refills left. And I have called many times to speak with someone in the pharmacy and nobody ever answers the phone this place is ridiculous and unsafe and I will never use them again .
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September 2023 by 76Angel W.
My pickup order was packaged wi to care. Even my bread was not smashed like another local store did.
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September 2023 by amy garrett
Pharmacy staff has been super rude the last three times I have called ! It makes you fell like you are annoying them by asking a question!
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July 2023 by Randy J.
I stopped by this Kroger today while I was in town for business. The staff was really nice, but the building seemed old and a little run down. The men's restroom was a bit dirty and could use some attention. The parking lot had mobile cameras, which tells me they are having crime problems. Overall, it was an okay experience, but I'd look for other grocery stores if I lived in Springfield.
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December 2022 by Johnnie W.
I was at Kroger just a little while ago and wanted to get a 8 pice of fried chicken I had seen that it came out fresh from the fryer . The lady told me no I had to get it from the table on the floor . She refused to fix me a 8 piece that had just came up. Who knows how long the other chicken had been packaged and placed out under the heat lights. They don't put a time on the package anymore. So I just left my cart of groceries and went to Walmart and to get groceries and stopped at KFC to get my chicken.
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November 2022 by Daylyn Adams
Usually very polite and direct, but lately they have been terrible with my prescriptions. I am a type one diabetic and they have twice now told me my medications aren’t ready and I have to wait again. They have done this with my insulin! Also had to wait two weeks for my slow acting insulin. Disappointed.
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January 2022 by Nicole F.
I'd give no stars if possible. This location is ok with their employees discriminating against customers. Then would rather you get an attorney and sue them, rather than doing the right thing and settling it without attorneys. Last month I went to Kroger and grabbed a few things and went to checkout. The cashier was an older lady that I've never really spoken too even though I'm in this location often. When she was done I pulled out my card. When she noticed it was an EBT card, she looked at me and said "It must be nice. I wish I could get food stamps but I HAVE a job and I have to work." She said it very rudely and very matter-of-factly. I didn't say anything and left. A few days later I was back, this time with my son and found myself in her line again. She stepped it up this time when she scanned a Christmas mug with hot chocolate in it. She assumed I was buying the mug with EBT but it was being bought with cash. She said "Aren't you ashamed to let your kids grow up thinking it's ok to be on food stamps?" I was seeing red. I told her I have a very painful autoimmune disease that is preventing me from working, seizures, the let side of my body is numb, I just had a mini stroke and my ex fiance played a hand in shooting me and I'm trying to heal not only physically, but mentally and emotionally as well. I ended up putting a few items back including the mug because she had shamed me. The first person I spoke to when I tried to report it told me that Kathy (the cashier), has had quite a few complaints against her for saying things like that. Another manager was supposed to call me and never did BUT told her boss that did speak to me. Why lie? Not ONE person has called me to deal with this while I keep reaching out. This isn't fair that your employee did this to me not once but twice and shamed me into putting items back. The one manager I did speak to said she wouldn't blame me if I decided to sue for discrimination and emotional damage and I think that's what I'm going to do. It's not right for you guys to treat a customer this way. Then tell her to deal with it and settle it through an attorney. What's wrong with your employees and how you treat people, Kroger?
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December 2021 by Superdan riley
They have lots of new staff. Great fast service!
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December 2021 by Micky Daniels
Nothing more annoying than getting a text saying prescriptions are ready then driving up and waiting in line (if the drive-thru is even open) or going inside only to be told one or multiple aren’t. This place was headed downhill prior to the pandemic but now it’s even worse.
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July 2021 by Phil R.
This was probably the dirtiest grocery store I have ever been in. Don't get me wrong, I lover Kroger but this particular store was terrible. Unstocked shelves, literally filthy floors, scuff marks...I mean it was that bad. When I was a teenager, I worked at a Safeway. That store had monthly inspections by the district manager and it was his job to ensure each store under his control was top notch. In this case, I would demote the district manager and store manager both as both appear to be incompetent. I'll go to the Walmart down the street next time to shop...
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February 2021 by Anthony Shy
I'm so glad they stopped moving everything around. I love this Krogers BTW...
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November 2020 by Christopher Allsup
I switched over to Kroger Pharmacy, several years ago. It just seems like over the past year service has become increasingly slow. The pharmacy staff are courteous and polite, and that keeps me coming back, I just wish they could do something about the slowing down problem. Not sure if it's a staff shortage or some policy change in the handling of prescriptions. Overall it's quality service, just waiting over an hour for a prescription is ridiculous.
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October 2020 by Ben W.
Soooo disappointed with Kroger. I ordered groceries on line and set up a pick up time between 6 and 7 tonight. I got there at 6:45 and was told that it would be another 40 minutes. Keep in mind that I had received email and text to confirm my pick up time( which I had ordered earlier this morning) and they had already debited money from my account. When I asked for the store manager, they sent another employee out to me, who wasn't the store manager, (she actually had her name tag covered up) and all I was told was that they didn't know what was going on. When I offered to take my business to Wal-mart....they actually encouraged me to do so. What?? I guess I'm shopping at Wal mart from now on. I had actually planned my day around this grocery pickup.
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August 2020 by James C.
Cashiers are always friendly, and do a good job, the bathrooms are almost never clean though, they don't clean them as much as they should.
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July 2020 by Melitta S.
This is for the Florist.... She rocks!!!! Beautiful Candy and Balloon Arrangements for a coworkers birthday party! Super impressed!!!! Thanks for helping make this day special
