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January 2024 by Jerry Evilsizor
Very pleased with the oil change. All of the gentleman were working on my vehicle and was very pleased with the professionalism they gave me.Also was cheaper than the other place I was going for the same oil. Thank you guys, I will be back in 5,000 miles.
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December 2023 by Joe Mikulin
I called to see about getting an appointment being I only have the one vehicle and nobody I know to take me plus I work, they told me drop off I can't. He then said I could wait but could be half A day. I don't have that kind of time to waste especially if you have an appointment any should I wait that long? Ounce I read reviews and seen how unprofessional they are and how they talked bad a ladies dad hell with this place! I already know what they were going to do iv have several alignments throughout the years it doesn't take long to inspect everything but what they do is the oldest trick in the book. Find "things wrong" then say they replaced or replace for nothing to get more money. If anything needs replaced I'll replace it. Entire things seems shady but take that away just the way they talk to people made me take my business else we're!
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October 2023 by Blake Moran
Fantastic service! They took time out of their busy schedule to weld something together for me. These guys are definitely rock stars!
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October 2023 by Rachel Trent
Very honest and compassionate, was able to explain everything for detail and have plenty of offers for me to choose from. This is my to go spot for here on out, and I strongly suggest othetsServices: General repairs & maintenance
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September 2023 by Shirley Arnett
Idk what kinda of certified workers this establishment have but they sure do take advantage of women and youth. I brought my spouses car three times here the last two times they didn't change the oil filter on top of the one time they did they didn't even put on the right one and it was too tight to the point it took the mechanic his whole strength to get it off which could have caused damages to seals but thank god it didn't. Shortly after caused a lot of engine and oil issues. I had my spouse go down and show them the filter that was meant for the car and the one they put on on top of having a certified mechanic of 50 years explain what went wrong he stated after over 50 years of working on cars he has never seen such a terrible job done by a shop that was such a simple fix and still they told both my spouse and the mechanic they were wrong. On top of the fact I got an oil change a month ago and thought the issue was a valve leak due to the cover but it in fact wasn't even after Jeff Wyler told me so and I payed for a diagnosic to be done. All I wanted was maybe an apology or any type of understand no money or anything just understanding and put themselves at fault. Never again will I go to this place, it's absolutely terrible how they treat their customers that keep their business going. Coming from someone that works in customer service this place absolutely is terrible. Funny thing is y'all's reply because I have video of the whole thing the oil in the car was black as black can be even after having an oil change a month ago. How little y'all know is that's not my grandfather it's my spouses from marriage and a well known mechanic. On top of the fact I have video proof of it all so if you would like me to bring it down I ofcourse can but ya know yall seem to not get the point and act completely defensive so at this point it's a waste of my time. You guys should be absolutely ashamed of yourselves.
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August 2023 by Tara Wente
Since I can’t reply to what they commented. Yes the car lot gave me a loan to rid fix the car. I brought my car back the SAME DAY and was told there is nothing wrong with my car and the owner walked away. When I bright it back and called the next day I got yelled at and hung up on. The issue isn’t fixed and I’ve talked to the car lot and they will be reaching out as well.I took my car in for a full inspection and a day later they text me and told me ‘everything’ that was wrong with my car. I told them to go ahead and fix ‘everything’ which came to a little over $3000. I went to pick my car up a week later and it was having the same issue. I’m assuming the owner drive it and told me everything was fine. I took the car home and dropped it back off a couple days later (4 days), and told them it hasn’t been fixed. The guy who worked on my car called me back the next day and told me issues that could be wrong and then told me that I didn’t get a full inspection like I asked and paid for. After going back and forth with the mechanic he ended up hanging up on me. Definitely wouldn’t recommend this place to anyone. I’m out over $3000 and do not have a car because they want me to repay to fix what should have been fixed the first time.
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August 2023 by Brand Nubian
I came for an oil change but they only did half of the work, they drained my oil but didn't put any back in, my engine is destroyed a representative is denying my claim. I think it was horseplay from the young employees not paying attention. Next stop small claims court.Service: Oil change
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July 2023 by Neil B.
I came in for an oil change they drained my oil but didn't put any back in my engine. My engine is destroyed now and the representative is denying what went on. My attorney says I have a very good chance of winning when I take them to court.
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July 2023 by Ann G.
worst place to unless you want your car / truck destroyed. these people have no ideal how to use TOOLS ! they destroyed oil pan shield and filters i strongly suggest you not take your car to national pit stop . all the people there are not trained . this is a warning take you vehicle anywhere else or change your oil your self .
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June 2023 by Emily K
In a world where word-of-mouth is king I want to sing the praises of this place. I'll try to make a long story short, but on a 5 hour drive home to Cleveland I found myself with a wild rattling noise going on in my car, I had to stay overnight since it was a Sunday evening at a local hotel but I got there as they opened Monday am. The lovely woman (Dawn, I believe) working inside asked me what was going on and also explained their process which I appreciated. Gave me a time frame and even an inspection quote. They checked my car almost immediately to find out something had gotten loose/broke off ( I cannot even remember what it was tbh but they came and showed me) and they said it was just simply that and I was good to go.. meaning they did not even plan to charge me for taking care of it. Yes, they did not "fix" anything - but they did start to do their inspection and I would have expected to pay something. In a world where car autobody shops can get a bad wrap for taking advantage of people (especially women) I felt so grateful to have gone to this shop over others. The reviews are what brought me here, so I want to add to them since I really am so thankful for them. They showed kindness and compassion in a situation where I could have truly been F-ed to put it frankly. Thank you all so much, I really appreciate it!
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June 2023 by Brittany Binegar
These guys rock!!!! Did a fantastic job on my starter. It was like a brand new car. Great job guys that's all I can say, and thank you for your hard work.
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June 2023 by Rachel China
Great service and friendly people. Oil change is what I got. They don't harass you to spend more money. That is why I will be taking my car there from now on. The other places like to lie to you and tell you that your car needs special this and special that. National Pit Stop isn't like that. They are honest hard working, I appreciate that. Thank you, see you in a couple weeks.
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May 2023 by Cordell Whitlock
I had an engine protection cover that had partially fallen off under my car. The manager directed me to a bay where a mechanic promptly took the cover off and I was on my way. Super nice staff and efficient. Highly recommended!
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May 2023 by Dan Cleary
I could not have been happier with my experience! By 8:15 they had a diagnosis and got a text at 10:10 that the work (CV axle) was completed. I can always trust that the work is done right. Highly recommend!Service: Steering & suspension repair
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May 2023 by LOE Amster
Absolutely do not go here they didn’t even tighten my stuff when I got an oil change and I almost lost my engine because the bolt was very close to coming off.Service: Oil change
