-
September 2023 by Ericka Baker
Terrible customer service and wasted way too much time at this bank trying to figure out a deposit difference of $10. Took 3 “tellers” and an unnecessary amount of rudeness to determine their machine wasn’t adding the business checks correctly.. ( which in my opinion they still refuse to believe) Kept interrupting and blaming customer for their “machines mistake”. Definitely recommend PNC on Limestone.. I believe other banks use common core addition when deposits aren’t adding up after running checks through a machine 5 times and do not rely soooo heavily on machines. Long story short… customers deposit total was correct from the beginning, machine wasn’t capturing a check for $10 yet the customer ended up wasting an hour in the drive through going back and fourth over it. Maybe a bad day or rough week since it’s Friday (I get we are human) but not one apology was said.
-
July 2023 by Julianna Brown
Taylor Bechtle is awesome! She was really helpful and knowledgeable, and all around very pleasant.
-
March 2023 by Charity Ann Conner
Great branch, Amy Aiken is great to work with.
-
February 2023 by Randy Wheeler
ATM's never have any money in them
-
August 2022 by James Henry
Have been a PNC customer for almost 20 years now.
-
August 2022 by Bill Kelley
Awesome bank
-
July 2022 by Faith Swayne
Always great service
-
January 2021 by Alla Varniychuk
My family and I had a great experience at this PNC branch today. Amber Fry helped us get a few things notarized. She also helped us with a few questions we’ve had and really just showed empathy and care towards us! She had great customer service! Will definitely be coming back to this branch.
-
August 2019 by Jeanette Morris
I've had the best care there and I've banked a few other places in Springfield that left me disappointed. I'm always in and out quickly and they take care of all my transactions fast. I'm grateful they have a location on the south end as well. Their online banking is a breeze. I've taken surveys after being in there and had follow up phone calls. They're taking customer service to an all time high level. Good job, PNC E. Main location.
-
February 2018 by Jeff Winkle
OMG this place is horrible. The fees are outrageous. Never bank here.
-
January 2018 by Marsha Wilson
Very friendly and helpful.
-
March 2017 by Brandy Reprogle
Very friendly staff and helpful.
-
January 2017 by Joshua Castle
Arrived at 4:58 and was told that they were closed. I just needed to drop off my deposit. Upper valley has never given me an issue as to closing early. Upper valley is my preferred location but I have moved across town and east main is the most convenient location. I revel a friendly staff and easy to work with environment when i first penned my accounts with east main back in 2007. They were rude when telling me they were closed with no apology. Just dismissed. Very disappointed. I try my best to get there asap worth what my schedule allows me to.