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March 2024 by Terry Harris
The food was okay the service there. Was horrible, a lady was actually talking to them behind the wall because of the way they were acting laughing giggling and playing around. We had to ask for our drinks our milkshakes because they were not with our order. By the time I got mine, I was already done with my food.
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March 2024 by Dana Carter
I go here vs other burger places when I want a shake with my burger. I was disappointed that none of the tables had been wiped down. Maybe it's because they've gone completely to kiosk ordering? Dunno. They weren't so busy that they didn't have time to send someone out to wipe tables.
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March 2024 by Nicole Hartsock
Absolutely disgusted with my experience horrible food bathroom covered inFeces and trash on the ground lady talking about customers behind counter and then hair in my food ? made a huge deal about customers throwing the receipt away this place needs to be shut down !!!
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March 2024 by Adam Taylor
Ghetto. The staff acted like we were bothering them by coming in. I have literally never been to a "good" Steak & Shake...
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March 2024 by Cindy Garverick
We stopped for a burger after shopping what a mistake. As soon as we'd ordered off the kiosk one of the workers announced that it would be roughly 30 minutes to get our food. There were only 2 employees scheduled to work the store and it's been that way for weeks. It took us an hour! It's not the employees fault that they are having to work this we! We're calling corporate today to complain!
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March 2024 by Jennifer Moore
Horrible our whole order messed up. I had gotten off work after working 12hrs then went grocery shopping and stopped to get food. I love 25min from this restaurant and have picky kids needless to say my kids ended up eating ramen noodles and I didn't get to eat my sandwich either. I had to work early the next day so couldn't call I tried to call two days after my visit and was told I should have called that night or early next morning or even returned to the store to have my order replaced. I know it will be a very long time before me and my kids return there........... Well I stopped in the other to pick up an order and I didn't have to wait long and everything was prepared correctly
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March 2024 by Tehri
Very long wait in drive thruOnly had two workers. The workers did their best. Also Looked to be overwhelmed and overworked.
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March 2024 by Heather Evans
We decided to go to this location bc we haven’t in a while. We had really good service. As we cashed out at the drive thru I noticed the lady who took our order, our money & made our drinks went and cooked our food also. I’m a restaurant manager and I must say that’s pretty crazy! Good job Shannon(I’m guessing from the name on my receipt.) you did awesome! Food and service was great!
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March 2024 by Rick Truman
The food was just so so the burger was not like it should be crispy edges were not there fries were soft and not crispy on outside soft inside like they used to be . All people in resturant we angry and complaining it was so cold in the seating area we all had to wear our coats zipped up shivering. Not a pleasant experience. Heat in this place would be nice. Many customers left without there food asked for refunds.
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February 2024 by Barb P
I love the steak burgers they're delicious and I love the shoe string fries ?
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February 2024 by Aka RedBeard
Doordashing and they take forever and the customer service is horrible like you did something wrong I'm just here to pick up the order.
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February 2024 by Landon Fan 4-EVER
Bad bad experience. Waited over 30 minutes in the drive thru today. Checked our bags after we pulled out and the fries were missing. Went back inside to get them and the guy making the hamburgers was very rude when I told him I needed my fries. Not a single apology for messing up our order and the long wait. There weren't many people inside the store either. Poorly run store. Avoid.?
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February 2024 by matthew wagoner
Do away with the self serve future and go back to server's . Also I got a triple burger combo and didn't select fries what's the definition of a combo because I didn't get fries and the scan to get drink that idea needs to go to the dumpster . The only future that place is going bankruptcy ..
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February 2024 by Slacking Packing
Steak N Shake change how they operate and I do not like it. You order from a kiosk now and they will call out your name if your order is ready. The food is alright, but it wasn’t good at it once was. I can see how Steak N Shake is struggling. As this location is dirty inside and the floor was sticky.
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February 2024 by Samara Harmon
The staff was nice and
